Why Jordan Tours
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Petra - Wadi Musa, Jordan

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Why Jordan Tours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
193 reviews
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habiad
Western Springs, IL16 contributions
Jan 2020
Going on a Bedouin-guided tour of the vast and scenic desert in Wadi Rum was such an amazing part of our trip to Jordan. We visited in the winter month of January, so it felt like we had the quiet and beauty of the desert all to ourselves. We got to know more about Bedouin life from our guide Hamsa who himself had been a nomad and herded camels until he settled in the city 12 years ago. He drove us around the desert in an SUV, stopping at different highlight points including panoramic sites that were used as the settings for various movies like Lawrence of Arabia, Star Wars, The Martian, Aladdin, etc. At one point we had a delightful camel ride guided by Bedouin children, and at another point we sat down on a mat for a sumptuous picnic prepared by Hamsa. The whole experience was almost surreal!
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paris Lover
Paris, France54 contributions
First of all I would like to thanks Mr. Salah Helalat for his professional performance.
All the team of Why Jordan Tours been more that great.
They organized for us a trip for 3 days, visiting Petra, little Petra and Wadi Rum, it was more than amazing.
Also they organized for us to visit Petra by night. Wow
Thanks all for your outstanding and for this amazing experience 😀👍
Written November 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

val8700
Singapore24 contributions
May 2017 • Couples
Our tour with Why Jordan Tours was arranged through their Israeli partner Desert Eco Tours. We definitely had some hesitation in dealing direct with a tour company in Jordan as we had no idea what to expect, and through our research we knew that Desert Eco Tours was very highly rated on TripAdvisor. However, our recent experience with Why Jordan Tours and in particular our driver/guide Mohammad Ali Helalat was very positive.

From the moment we were picked up at the border by Mohammad, he chatted with us about Jordan and discussed the itinerary for the next couple of days. He shared many things with us, not only about the sites that we visited, but also the culture, customs, history, politics, religion, people of Jordan and we learnt so much from him. One of the things that we remember him saying is that Jordanians are among the most hospitable and welcoming in the world and that it is an intrinsic part of Jordanian culture. We found this to be absolutely true as every Jordanian that we met, from immigration officer to coffee shop owner to police checkpoint guard (every single one and there were many!) would say to us “Welcome to Jordan” without fail every single time. Never have we experienced this in any other country that we have travelled to.
Mohammad was unfailingly patient and polite. Despite the fact that we were often late to meet him at the appointed time, he never gave us the sense that he was impatient nor would he rush us in any way. And yet he made sure that he got us to our destinations by the appointed times safely, always driving within the speed limits. He took us to a few souvenir places but there was never any pressure on us to buy anything or any unhappiness when we didn’t. He also showed us several spectacular lookout points for photographs and since his hometown was in Petra, he brought us to some local lookout points in Petra as well. He always made sure that we were very well taken care of, reminding us to stay hydrated in the desert heat, and when we expressed that we preferred chilled water, he would ensure that the bottles of water he got for us were very chilled. The level of service and attention that he gave us on our trip was very much appreciated and really made our time in Jordan very special.

At the end of the tour we really wished that we could have extended our stay in Jordan as we belatedly realized that there were many amazing sights in Jordan that we did not plan for (but definitely hope to visit in the future!). Petra is definitely not to be missed as are the amazing colours of Wadi Rum (and I am soooo not a desert person! So for me to be saying that…) We feel really lucky to have had Mohammad as our guide and we would definitely highly recommend that you request him as your driver/guide for your tour!
Written June 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

SusanT2008_2010
Ottawa, Canada5 contributions
Nov 2016 • Couples
Our tour was booked through Eco-Tours in Eilat, Israel who partners with Why Jordon Tours to deliver Tours in Jordon.

The tour information states that comfortable new 4x4 air-conditioned vehicles are used for the tours as opposed to “ancient jeeps commonly used in the Rum by other companies”. It was implicit that these vehicles would be suitable and comfortable for our 5 person tour including a clear view of the surrounding sights.
We were picked up at 8:30 am on October 31, 2016 by “Ali” our guide and his Toyota SUV. Along with him was an unidentified police officer who sat in the front passenger seat - ,no one told us that we would be accompanied in the jeep by security. Nothing about our ensuing tour was explained by Ali before the trip began (ie that the trip would include some very rough driving). No questions were asked
as to what we expected or desired of the tour (especially given the advanced age of two of the guests). We did not know he spoke English until the first of his many cigarette stops.
Our experience of the tour is as follows:
1. Uncomfortable: The vehicle was large enough to support a tour for only 3 adult guests in total.With the added police officer there was room for 2 adults. For 3 adults, the second row passenger seat (by the doors) was so narrow, that we were required to sit in the seat squished and uncomfortable during the entire ride. My Dad held onto the roll and door handles in an attempt to give the middle passenger some room and my Mom held onto the roll handle and the unused first row passenger seat belt. Strange that a policeman would not wear his seatbelt as required by law in most countries, we were concerned about the safety issues of him not doing so. The middle passenger could not sit back on the seat, spending the entire day leaning forward in an attempt to give the outside passengers room.
This seating was far from the comfortable vehicle promised. While it would have been
inappropriate for any three adult guests, it was especially inappropriate for elderly guests. As a result, my Mom spent the next three days on pain medication and continues to have a sore shoulder she received as a result of the crowding (and the near rollover noted in section 7 below).
2. No view: Harold and Susan sat in the third/back passenger seat, while comfortable, they could see nothing during the ride through the small triangular windows and the 5 people blocking the front view.
3. Difficulty getting out of back passenger seat: There are no doors accessible from the back passenger seat. Other than at the first and last stop, Ali got out of the vehicle and wandered off to have a smoke, leaving Susan and Harold stuck in the back seat and the other guests responsible for trying to help move the seats to get them out. Frankly, this is the guide’s responsibility, not the guests. One time, we were stuck in the back seat, having to climb over the seat to get out. Ali appeared to be too busy smoking to notice.
4. Guiding: Ali was an experienced driver but not much of a guide. He did not explain anything without it being the direct answer to a question that one of us asked. His explanations were limited, though he may well have been knowledgeable. At times when asked questions, he said he would explain “later” about the rock or the plants, but “later” never came.
5. Tour: The tour description said there would be places where we would walk to explore the area and that we would visit “local Bedouin who tend orchards” – we didn’t walk or visit.
6. Water: There was no offer of drinking water although it was packed – it was not clear if this was Ali’s personal water or part of the tour supplies.
7. The guide was oblivious to the guests - no observation and recognition of the needs of the guests. Ali did not adjust his driving despite the repeated voiced discomfort and my Mom’s fear while driving in the dunes. At one point Ali drove inappropriately over a dune and was temporarily stuck with the vehicle on a severe angle that suggested the vehicle might roll over! Ali thought absolutely nothing of it when she indicated she was scared. He did assist Alice to get out of the vehicle (she was on the downward side with a steep angle while the rest of us scrambled out the high side of the vehicle (without Ali’s assistance).
8. While the lunch served was well prepared (other than chicken falling off the plate, hitting Ali’s foot only to be put back on the plate) guests were left to their own devices with nothing to do for the better part of an hour while lunch was being prepared.
9. It seemed like all stops were scheduled around Ali’s need for a smoke break, rather than the sights. In fact, one of us made the comment at the last stop was “I have never been so thankful for someone smoking” because at least we had a chance to get out of the discomfort of the car, see the scenery and take photographs.
10. Ali engaged in long conversation in Arabic with the police officer during the drive, the stops and while preparing lunch, ignoring us, the guests. By the end of the day, we were no longer interested in another day of being driven around in the desert
by Ali, as the vehicle only supported the “touring” of two guests at most, was uncomfortable and little guiding was offered. We had had enough of poor service and discomfort in Jordan and wanted to get back to Israel and continue with our Israel guide.
Our expensive 3 day tour of Jordan was not as promised in the information we were given. There was no acknowledgement of the magnitude of the disappointment.. The Tour agency (Eco Tours) was more concerned about "losing money" if it gave a rfund than understanding that problems and fixing the disappointment.
Written February 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paul R
Kansas City, MO112 contributions
May 2019 • Couples
Petra is wonderful but can be better or worse depending upon in whose hands you entrust your day. Why Jordan Tours guide Fadi is the point of difference to make what could be a very long day into a very great day. Thank you, Fadi. We spent the entire day with him--from Eilat to Petra to Eilat.
Written May 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Katarina
28 contributions
Mar 2019 • Friends
We had a gread time in Jordan. The agency was gread, we had no one problem. Together with our excellent guide Aref, they fulfilled our even the smallest wish. Aref was very frendly, helpful. The agency returned us money back, although they didn't cause the mistake. The whole group received a personal gift-what was very nice. We appreciaded everything very much.
Written April 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Saba S
2 contributions
Feb 2019 • Family
I have just returned from a seven night trip to Jordan. It was my first time and I was travelling alone with just my 11 year old son, so a bit nervous about how to organise the itinerary. Luckily, Responsible Travel put me in touch with Why Jordan Tours and it was a smooth experience beginning to end, since the moment Shireen got in touch. She designed an itinerary that included everything I wanted to see, was patient with my questions and gave me the assurances I needed. From the moment we were about to depart from London, having received a text from Shireen, to the time we left, we felt very cared for and looked after. From being greeted at the airport by Ahmad who fast tracked us through passport control, to all the excursions, hotel bookings, transfers, and handovers to other drivers/guides, everything ran like clockwork, no doubt due to the behind the scenes work that went on to coordinate and organise. All the drivers and guides were friendly, knowledgable and hospitable. Mohammed Ali in particular, who met us at the airport and was with us for almost the entire time was fantastic; punctual, patient, attentive and thoughtful – going the extra mile always. He has a lot of knowledge on all aspects of Jordan, was good company on the sometimes-long drives and really looked after us.

We had a packed schedule, but it was well planned and we never felt rushed.

Petra was amazing, especially due to Moath our guide, who was very efficient, knowledgable and helpful, and gave extra tips for navigating the site and its people.

My son and I enjoyed the Wadi Rum overnight stay and trip the most. Even though it was really cold at night, Rahayeb Camp is very comfortable, the sunrise camel ride was awesome and the jeep tour with all the stops and ending with a barbecued lunch was incredible – just be prepared to do a lot of walking and climbing, it’s totally worth it. One thing though, the jeep tour was the only excursion in the entire week that didn’t run quite to time, we were late getting to lunch by a couple of hours (this bit had been outsourced by Why Jordan Tours). Having said that, it was still an unforgettable day.

Jordan is a magical place, with immense natural beauty, incredible history and warm, friendly people and I feel lucky to have experienced it, especially because of the staff at Why Jordan Tours, who are more than happy to welcome you by taking your hand and lovingly guide you through their incredibly country.
Written February 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ivan R
Banska Bystrica Region, Slovakia130 contributions
Feb 2019 • Couples
perfect choice for Deathsea, Petra and WadiRum :)beautiful country, full of relaxation and a glorious history that we could squeeze through WhyJordan Tours full of breaths. Aref thx.
Written February 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Catherine S
Oxford, UK12 contributions
Aug 2018 • Family
We booked through Desert Eco tours (also part of Why Jordan). They picked us up from our choice of location in Eilat and saw us through the complicated border procedures, then collected us again on the other side and drove us to our hotel in Aqaba. Next morning we were picked up by our small bus (only 12 of us) with our fabulous tour guide, Ali. A couple of hours drive to Petra with plenty of stops for toilets, drinks and souvenir shopping. Petra was beyond fabulous and Ali was an interesting and considerate guide. He also arranged for us to have tea breaks and a simple lunch. After a couple of hours of tour, we had a few hours to explore on our own - the walk up to the Monastery was very worth it. Ali was great at giving us tips for dealing with the hawkers as well (although they were surprisingly not too bad). We were also surprised by how quiet Petra was!
Later we were driven to our Bedouin camp. What a treat! Nestled in the cliffs, a small site of tents, each with bed and duvet, draped with traditional carpet. Cosy and warm (about 22 degrees at night). We were greeted with lots of tea around the campfire, then a delicious chicken dinner, before lying on cushions by the fire and watching the shooting stars. Magical.
After a simple breakfast and a shower in the shower block (!), we were picked up and driven to Wadi Rum for a desert tour. Mohammed was the BEST tour guide, full of interesting local knowledge and brilliant with the kids. This tour totally surpassed all our expectations - do this if you can! There was only our family and 2 others so this was a really personal tour and we were so looked after. We had a new air conditioned 4x4. Plenty of cold water bottles all provided. Mohammed knew exactly what to do and see - we climbed up to Lawrence Spring, ran down sand dunes, climbed on to an insane arch, cuddle camels and explored ancient markings in a remote canyon. And took about a million photos. He then cooked us a fabulous lunch on a fire in his favourite spot under the shade of the mountains - everything from his farm and DELICIOUS. I think this was the best tour I have ever done.
We were genuinely sad to leave as Mohammed drove us back to the border crossing, where again we were seen across and collected on the other side.
I cannot recommend these guys enough. Our guides were interesting, friendly, fun, great with the kids and knew exactly what we needed and when. As perfect as a family holiday could ever be.
Written August 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

chui1
England19 contributions
May 2019
Visited Jordan in May 2019 and chose this tour. Very pleased with our decision to do so. The tour group consisted of 5 guests, our excellent guide plus very good driver. Jordan is a breathtaking experience and the people delightful and welcoming. We were in awe in general and the experiences / places visited incredible. My only downside was the visit to Wadi Rum. The accommodation throughout the trip was exceptional but my personal hope in Wadi Rum was to "gaze upon the desert and dark night sky" and appreciate the vastness of it. Instead, the camp was tucked away in the shelter of an escarpment and you cannot see the desert! Plus we had another noisy tour group staying and they did not retire until 1.00 am. Not helpful if you have booked a camel ride for 5.00 am. Suggest you request a tent with en-suite facilities (they do have them in this particular camp) - it helps not to trek across the sand some 50 meters to the shared bathroom facilities in the middle of the night!

If you do get the choice to choose one of their tours - do not hesitate! We really enjoyed it.
Written September 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Why Jordan Tours (Petra - Wadi Musa) - All You Need to Know BEFORE You Go