I went with my family, on this excursion. We were picked up from our hotel and then went on to collect other people. We were dropped in a deserted car park and the driver pointed to an alley and told us all to head there to our trip. He didnt offer to come with us, nor did he tell us where to go once we reached the end of the alley. With some hesitation, we all made our way towards the beach. Once there, we hand no clue where to go, noone met us and there were no obvious signs as to where we needed to be. We were then approached by 3 guys who walked us all down the beach and started to talk to us about the parasailing. They asked us all questions and who was going up with who and then began to talk about prices...... It took a while before we realised that they were not actually anything to do with our arranged trip!! After 10 mins or so, a guy from the company, shouted out from across the beach, said something to the guys in spanish and they finally walked away. We were then called into the office and asked to sign a register and get a wrist band.
After 10 mins we were asked to go and get into a boat that would take us to the 'YACHT' (this was not a yacht, more like a large fishing boat)
I can honestly say I felt really unwelcome and awkward getting onto this boat, there was nothing said, from any of the staff on board, no welcome or introduction and noone was friendly!!
We were sorted into our pairs and then took in turns to go parasailing. They say you fly over the Cariibbean Sea for 10 mins.....THIS IS NOT TRUE. We had 4 mins at a push, we timed all the people going up and noone got more than 4 mins.
I tried filming my sons going up but the staff constantly got in my way so I couldn't film them properly or take photographs and were shoving the camera in my face as well as my teenager daughters face, trying to sell us the pictures for $30. It also states that there was a sightseeing tour and free entry into an adventure park. This did NOT happen. We had 4 mins of parasailing and were then taken back to the beach by the boat and told to get off. End of Trip.
We did not enjoy this trip at all, we felt unwelcome and awkward and the pressure to buy pics was rather intimidating.
I contacted Viator immediately and they were fantastic and supportive and offered us a full refund. I cannot fault their customer service, it was impeccable and they resolved our issue immediately.
Parasailing is amazing, but be sure to choose a reputable and professional outfit and ensure you get your full paid for time up in the air.