Dear Bertha,
Thank you for sharing your review. We are truly disappointed to hear that your safari experience with Toto Africa Adventures did not meet your expectations. As a company, we take great pride in offering exceptional service, and it's disheartening to hear that despite our best efforts, you felt the need to criticize the experience.
Regarding the issues raised, we would like to address the points raised in your review:
Ben, your driver-guide, is a professional with extensive knowledge of the local area. We understand that you expected a more traditional guide, but Ben was still fully committed to ensuring your safety and comfort throughout the trip. It's unfortunate that you felt he couldn't meet your needs. We also received positive feedback from other members of your group, including Briana, who praised the trip as amazing.
We are surprised by your comments about cancellations and changes, as the only changes made were upgrades to your accommodation to ensure a more comfortable stay, at no extra charge to you. We strive to enhance the experience of our clients wherever possible and believe this upgrade was a positive change that benefited your trip.
We also understand your frustration about the rain, but as you know, the weather is beyond our control. A Hotel manager at Simba Lodge explained this to you, but it seems that you were dissatisfied with this response. Furthermore, all park fees and other trip details were shared with you upfront, yet you still questioned these aspects during your tour. You even made complains about the meal which was a lie as all lodges & hotels provide good and nice food, even sometimes you were asking for left-overs which was bad.
We are saddened to see that despite the hard work of both Ben and our manager, Chris, to accommodate your requests and ensure your satisfaction, you still found negative aspects to focus on. We believe that no matter the level of service provided, some guests may not be easily pleased, and we regret that this was the case for you.
We are grateful for the opportunity to serve you, and we hope that others who read your review will also consider the positive experiences that many of our clients have had with Toto Africa Adventures.
Best regards,