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Lagoon Safaris

51 Reviews
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Lagoon Safaris

51 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Dr_Tobias_F wrote a review Feb 2020
30 contributions
We've dived in Koumac, Bourail, Ile des Pins and numerous sites from Noumea. Diving with Lagoon Safaris was one of the best experiences. Showed up at 7:30am and everything was well underway. Geared up and on the boat in no time. We did 2 days of double dives and each site was stunning. The healthiest reef I've ever seen. Countless fan corals, swim throughs, sharks, lobster caves, just so much biodiversity. The operation itself was well run. The owner, Lucien, was the boat captain and our divemaster was Patrice. Both of them were professional, were customer-focused, and overall cool guys. Initially it was hard to get them on the phone, but once I started messaging them on facebook it was simple. Their English is not the greatest, but they're already speaking two languages (their local language and French) and having to learn a third language is understandably difficult so just use the translate app if you're having problems.
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Date of experience: February 2020
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Jinek wrote a review Dec 2019
Tokyo, Japan5 contributions5 helpful votes
We ware blown reservation off and wasted precious time at Lifou. I rarely post, but it's so terrible that I post to share it. As you can see in other posts, Even if you go to the meeting place at the right time, there is a risk that no one shows up. Of course, your tour will not be held. If you do not want to waste time, we strongly recommend that you should not book Lagoon safaris's tour. The following is an experience story. They blew reservation off three times! 1: One morning,We went to Lagoon safaris at a designated time, but there was no staff. We call Lagoon safaris,but didn't connect, just the time passed. We asked the local people around and managed to find out the mobile phone numbers of the staff. The staff who answered the phone did not apologize and lied that we weren't there at the appointment time (we waited hours from the time of the appointment!) And told us that we could tour in the afternoon. Other customers who were waiting together gave up the tour. 2: When We went to Lagoon safaris at the designated time in the afternoon, there was no staff again. When We called the staff, there was no apology again. He said, “I misunderstood that I could go on a tour.It's okay tomorrow morning” We were disappointed again and left. We were stupid as we thought they would keep the promise. 3: After a while from the previous phone call,We received an E-mail saying that the next morning tour was gone. The reason is that the staff caught a cold and could not go to work. (We ware calling with him 2-3 hours ago!) The next morning, when we happened to pass near Lagoon safaris,We saw the staff drinking alcohol with their friends. They would have wanted to give it priority. It seems that they are working at that level of morality. Be carefull. 予約をドタキャンされ、リフーでの貴重な時間を無駄にしました。 私はめったに投稿しませんが、共有するために投稿するほどひどいです。 他の投稿で見ることができるように、 指定の日時・場所に行っても、誰も現れない恐れがあります。 もちろん、ツアーは開催されません。 時間を無駄にしたくない場合は、ラグーンサファリのツアーを予約しないことを強くお勧めします。 以下は体験談です。 3回約束を反故にされました! 1:ある朝、指定された時間にラグーンサファリに行きましたが、スタッフはいませんでした。 オフィスに電話をかけてもつながらず、ただ待つことしかできませんでした。 周りにいた地元の人々に尋ねまくり、なんとかスタッフの携帯番号が分かったのでかけましたが、スタッフは謝罪もせず、予約時に私たちがいなかったと嘘をつきました(私たちは  約束の時間から何時間も待っていたのに。。。) 午後のツアーならできると言ったので、私たちは参加することにしましたが、一緒に待っていた他のお客さんはがっかりした様子でツアーを断念しました。 2:午後の指定された時間に再度行きましたが、再びスタッフはいませんでした。 また電話しましたが、今回も謝罪はなく「私はツアーに行くことができると誤解しました。翌朝なら大丈夫」とだけ言いました。再びがっかりして帰ることにしました。 3:前回の電話からしばらくして、翌朝のツアーがなくなったことを知らせるメールを受け取りました。その理由は、スタッフが風邪をひいて仕事に行けなかったからです。 (2〜3時間前に電話してたのに!) 翌朝、たまたまラグーンサファリの近くを通り過ぎたとき、スタッフが友人とアルコールを飲んでいるのを見ました。 彼らはそれを優先したかったのでしょう。その程度のモラルで働いているということが良く分かりました。 注意してください。
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Date of experience: December 2019
4 Helpful votes
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CJS641 wrote a review Dec 2019
Sydney, Australia30 contributions10 helpful votes
I was keen to dive Lifou when on a cruise. Emails received very slow responses, often after follow ups, but eventually they said they could fit in with the ship schedule but we needed four divers. Through Facebook I found another guy keen to dive and we agreed that we'd pay for four spots to guarantee a double dive, if no one else booked. I communicated this via email and got a reply that they already had enough divers. We had clearly communicated that the ship would arrive at 8am and were told to get the first tender and we would be met on the Jetty at 8.30am. I got up really early to get a ticket for the first tender and we were on the dock, at 8.30am on the dot. Only to find nobody to meet us. We wanderer around (lugging dive gear in the heat I might add) and found some guys who confirmed that the dive boat moored in the bay belonged to Lagoon Safaris. We trudged up the hill and were eventually directed to the ‘dive shop’ (which was a shipping container and a small shed) where we found a Japanese couple who were staying on the island and had booked a snorkelling trip and been told to meet there at 8.30am. We found our names written on a white board, with details of certification requirements and the other guys rental equipment needs. The place was deserted though and nobody in the village seemed able to tell us where the owners were. Eventually (about an hour later) the Japanese guy got a phone number for the dive shop and called. A woman on the other end said (in broken English) we should have been there at 7.30am, seeming to suggest that the boat had gone without us, even though it was still sitting in the bay (it is the one in the pictures on tripadvisor) and we had clearly communicated that the ship would arrive at Lifou at 8am. She said we would not be diving but someone would be there at “13 o’clock” for the snorkelers. Needless to say, when I saw them later that afternoon, nobody had turned up. The day before I had experienced exceptional service at a dive shop in Port Vila who arranged a boat and dive guide, just for me. A functioning dive shop on Lifou could do very well out of cruise ship passengers, but not Lagoon Safaris, as it currently operates.
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Date of experience: December 2019
4 Helpful votes
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Markisan wrote a review Apr 2019
4 contributions6 helpful votes
Bastien was great when we arranged the dives from New Zealand and we were super excited to dive in Lifou last week. On the day, there was no one to greet us at the jetty as per instructions and no one at their dive school. Bastien was not answering his phone but the other number shown at the dive school was answered by someone out on a boat (diving?) who told me that it was too rough to dive and that the trip had been cancelled. I later found the cancellation email he sent at 22:34 the night before which was rather short notice and I had no internet in any case. I get it that trips are cancelled due to weather but ringing / texting / meeting me at the jetty to explain / leaving a message at the dive depot explaining the cancellation would have been the right thing to do. Instead I ran around for 30 minutes thinking that I had missed the trip and then spend $15 NZD ($5 a min can you believe) calling to find out what was going on. By which time anything else I could have booked myself onto had already gone...
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Date of experience: April 2019
2 Helpful votes
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Response from Lagoonsafaris, Gérant at Lagoon Safaris
Responded May 23, 2019
Hello dear Markisan11, We are sorry that our day did not live up to your expectations. As you know we are dependent on the weather, in case of strong winds or unfavorable sector to see dangerous for the access on the sites of dives, we are forced to cancel the exits the day before for the following day sometimes. Be sure that we have taken into account all your remarks and that everything has been done so that it will not happen again in the future. With our sincerest apologies Hoping to have the pleasure of welcoming you again soon. The Lagoon Safaris team
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Anne W wrote a review Oct 2016
Adelaide, Australia18 contributions17 helpful votes
We travelled to Lifou on a cruise ship and had emailed Lagoon Safaris a day a before to organise diving. If it was organised by the ship the price would be double and emailing was efficient. We hired all the gear rather than take our own. One snag we hadn't thought of was to take our own computer. The boat captain and dive master were really nice, attentive and courteous. Very good dive sites and we loved the diving. Nice clear water conditions and temperature about 25 below and 22 degrees above. Excellent operation altogether.
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Date of experience: October 2016
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