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We went on the Big boat with our group of friends . To have a nice day out.However, when we arrived at the office we were received very rudely and impolite.The ladies behind the desk spoke unintelligible English and were very aggressive.That while it is mentioned that English is spoken.In the office there was great chaos because of the bickering of the women.When the employee was called up, we were placed outside on the square in full sun.The lady who had been called up had to find us,imagine that this happens in a normal summer. Where you cannot overlook the head.This lady apologized and immediately asked very politely what language we spoke.Thank god the capitain and here spoke several languages.She gave us a nice explanation and immediately had an interest in what our expectations were of the boat trip.Beyond all our expectations, captain and partner were able to show us a nice group of dolphins , Flying fish and a sunfish.All this made up for the bad feeling in the office.You saw and felt that these people did their job with passion.Still, I would recommend making some adjustments to the service, courtesy and treatment of people in the office, as this would make customers feel good from start to finish.Or if people are burnt out at the job, I would look for another job, since you are the first point of contact and therefore also ensure that customers go with a less bitter feeling.…
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Date of experience: August 2020
Helpful
Amazing 2 hours - Wish now we had booked longer! Dolphins galore and swimming in crystal clear waters. Topped off with amazing hospitality from the crew.
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Date of experience: July 2020
Helpful
My wife and I really enjoyed this tour. Saw some dolphins but the best part was the hospitality and fellow tour members on board. John is an entertaining host and I would highly recommend this tour.
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Date of experience: October 2019
1 Helpful vote
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Brilliant we all loved the trip the staff were all helpful and friendly xx we would definitely recommend this trip to family and friends
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Date of experience: September 2019
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Only our family booked on this trip yet the captain still took us out We were 4 adults a and a five yr old Highly recommend this boat trip as we had a very enjoyable morning We were fortunate to see several dolphins - They didn’t come and swim near the boat as they were following some fisherman But this didn’t spoil the experience at all. Actually i was really pleased by the way the driver of the boat kept a respectful distance As a bonus we also saw some incredible flying fish and were able to swim from the boat on the way back which I loved Cant think of any negatives at all but it was a little tricky to find where we needed to be to meet the boat - luckily we had allowed ourselves plenty of time but some more detailed directions would have been welcome…
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Date of experience: September 2019
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