Tours and Tickets by Fuengirola Nautic
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Review of: Boat Rental With Titration
I was very sceptical when my friends wanted to do this together, because I never did something remotely this adventures in my life. I was pleasantly surprised. The crew of Marc & Saskia just great! They knew how to put me to ease and helped my to have the greatest days of my vacay. Highly recommended!…
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Date of experience: August 2020
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Response from Trek16821902415, Guest Relations Manager at Fuengirola Nautic
Responded Apr 24, 2021
Thanks a lot, we are trying to do everything that the client will be happy!
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We went on the Big boat with our group of friends . To have a nice day out.However, when we arrived at the office we were received very rudely and impolite.The ladies behind the desk spoke unintelligible English and were very aggressive.That while it is mentioned that English is spoken.In the office there was great chaos because of the bickering of the women.When the employee was called up, we were placed outside on the square in full sun.The lady who had been called up had to find us,imagine that this happens in a normal summer. Where you cannot overlook the head.This lady apologized and immediately asked very politely what language we spoke.Thank god the capitain and here spoke several languages.She gave us a nice explanation and immediately had an interest in what our expectations were of the boat trip.Beyond all our expectations, captain and partner were able to show us a nice group of dolphins , Flying fish and a sunfish.All this made up for the bad feeling in the office.You saw and felt that these people did their job with passion.Still, I would recommend making some adjustments to the service, courtesy and treatment of people in the office, as this would make customers feel good from start to finish.Or if people are burnt out at the job, I would look for another job, since you are the first point of contact and therefore also ensure that customers go with a less bitter feeling.…
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Date of experience: August 2020
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Response from Fuengirolanautic, Gerente at Fuengirola Nautic
Responded 1 week ago
Hello good morning we apologize for what happened we are trying to improve services we have to manage the reservation system a little better we understand that it is not an excuse but it will not happen again thank you very much for trusting us the next day you receive a service with we please asked for José Manuel the owner we will have a great detail with you to be able to compensate a little for what happened
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Amazing 2 hours - Wish now we had booked longer! Dolphins galore and swimming in crystal clear waters. Topped off with amazing hospitality from the crew.
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Date of experience: July 2020
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My wife and I really enjoyed this tour. Saw some dolphins but the best part was the hospitality and fellow tour members on board. John is an entertaining host and I would highly recommend this tour.
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Date of experience: October 2019
1 Helpful vote
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Brilliant we all loved the trip the staff were all helpful and friendly xx we would definitely recommend this trip to family and friends
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Date of experience: September 2019
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