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Certificate of Excellence
Traveler Overview
  • Excellent74%
  • Very good16%
  • Average5%
  • Poor2%
  • Terrible3%
Travelers talk about
“train robbery”(229 reviews)
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Since 1901, the Grand Canyon Railway and Hotel has been taking passengers on a fabled journey to the heart of one of the seven wonders of the world. Grand Canyon Railway is more than just a mode of transportation: it’s a trip back in time on...more
Suggested duration: More than 3 hours
233 N Grand Canyon Blvd, Williams, AZ 86046-2563
+1 800-843-8724
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Reviews (8,260)
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All reviews train robbery polar express north pole dome car wild west show grand canyon observation dome luxury dome train trip taking the train train attendant luxury parlor pullman car great trip fun experience a lot of fun whole family
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1 - 10 of 8,115 reviews
Reviewed 2 days ago

My wife and I decided to take the train to the Park instead of driving. I did the done car on both trips, going up we had Eric serving us, he was ok but not the best, on the way back we had April, she...More

Date of experience: January 2019
Thank firebear1961
Reviewed 2 days ago via mobile

We only had a short window for our first visit to the Grand Canyon. My 9 year old daughter and I had a single day; the train was a fun, efficient and environmentally friendly way to get to the South Rim. The cowboy entertainment and...More

Date of experience: January 2019
Thank mrg0114
Reviewed 3 days ago

This is a must do the views are amazing the Staff were awesome Tina was great the entertainers fantastic. I would do this again

Date of experience: September 2018
Thank Mikek686
Reviewed 4 days ago via mobile

We chose the dome so that we had a good view and we loved our train ride into the Grand Canyon The train itself is beautiful, it’s like stepping back in time sitting in the various carriages We did the return journey and food was...More

Date of experience: September 2018
Thank Arkv1lla
Reviewed 5 days ago via mobile

A trip of a life time. We paid the extra and took the dome car. Nice but not necessary to enjoy the scenery. Its everywhere. The entertainment was 2nd to none. The gentlemen taking care of our train car was a true showman. Very attentive....More

Date of experience: January 2019
Thank Adventurer447580
Reviewed 1 week ago

They wife and I took the train up to the Grand Canyon and back on a last minute decision. Very glad we did. We did a top dome car on the way up and regular car on the way back. I also recommend the dome...More

Date of experience: March 2018
Thank Brian H
Reviewed 1 week ago

Had a wonderful time at the Grand Canyon Railway Hotel and the Polar Express Adventure. Our hotel room was nice and the train ride my kids loved. The buffet was okay, breakfast was not too bad but dinner was not that good. Pine Country Restaurant...More

Date of experience: January 2019
Thank skp416
Reviewed 1 week ago

Let's start with the obvious, this experience is not about getting to the Grand Canyon faster, and that's ok. It's more of a relaxing ride, nostalgia, etc. It is a 2 hr and 15 min ride on the train vs a roughly 1 hr drive,...More

Date of experience: January 2019
2  Thank funkdoctor8
Reviewed 2 weeks ago

This was my third trip to the Grand Canyon and by far the best. They would have had to shoot me to lose a star. Maybe. I took the hotel/train package and it was worth it in every way. What I did not get was...More

Date of experience: January 2019
5  Thank Dancingspirit9
Reviewed 2 weeks ago via mobile

We were a group of 5 adults and 4 kids. We rode in the coach car and it was very pleasant. Amber Rose was our attendant. She was great. Very personable and easy to talk to. They had entertainment such as a fiddler one way...More

Date of experience: January 2019
Thank maryaling
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Questions & Answers
Ask a question
November 5, 2018|
AnswerShow all 9 answers
Response from Adventurer447580 | Reviewed this property |
No not that I know of
October 26, 2018|
AnswerShow all 12 answers
Response from seabab2 | Reviewed this property |
We used the Grand Canyon Railway bus system. Only issue was we had around 25 mins at each stop. Was not long enough to drink in the ambiance. Next time we will stay overnight and spend entire day.
Jackie L
October 9, 2018|
AnswerShow all 2 answers
Response from sanantoniopete | Reviewed this property |
I received my bus tickets when I picked up my train tickets.
Travel Forum Posts
Manchester, United Kingdom
Driving instead of the train! (4 Replies)
We did the Grand Canyon Railway last year as we stayed at the RV Park onsite. This year although sill staying on the same site, we are thinking of driving into the canyon. Does driving take you into the same area or different? We aren't overly fussed about returning, we are just passing that way for a couple of nights so are considering it as we have someone with us that has never been.
June 09, 2018|
Response fromRedRox|
With a car you can access the entire eastern rim viewpoints between the train station and Desert View. That’s about 20 miles and twice whatever you saw on your previous visit.
Driving From Phoenix to Williams Next Week on 17th (2 Replies)
Hi, My family and I are from SC, and we will be flying in to Phoenix from Charlotte, NC on the 17th and plan to drive up to Williams to the Grand Canyon Railway. We're doing the Polar Express on the 17th and next day doing the Grand Canyon Tour, then driving back to Phoenix that evening. I see the snow storm this week, so I'm worried about the drive next week. As long as their is no storm, will the roads be open? Is the drive treacherous. We've driven through AZ before many years ago, but it...More
December 07, 2009|
Response fromRedRox|
Under normal conditions the drive is very easy. When blizzard warnings are posted like they were yesterday and today, you should heed the warning and wait out the storm. By tonight or tomorrow I'm certain that everything will return to normal. Those who failed to pay attention and are in need of rescue will take longer to recover. The train trip will shut down during blizzard conditions too. During big storms like this, virtually everything comes to a halt. There is no point in worrying or...More
Clarksville, Tennessee
Snow at christmas (4 Replies)
I know it's totally unpredictable but we've looking at spending Christmas at the Grand Canyon area and I'd love for the kids to see some snow. Where am I most likely to see it or where should we stay. We specially want to do the Grand Canyon railway polar express so hopefully somewhere within 30-45 min of that... thank you!
August 27, 2017|
Response fromRedRox|
You're right. No way to predict it. Best bets for snow would be at Snow Bowl north of Flagstaff. The GC polar express runs out of Williams. Both Flagstaff and Williams are 60-90 minutes from the Grand Canyon National Park.