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About Portugal Bike
Discover Portugal ...On a bicycle! Travelling with PortugalBike will connect you deeply with the country, becoming part of its everyday life, observing details that typical tourists miss and enjoying spontaneous encounters along the way. PortugalBike is a Portuguese-owned company offering you bicycle tours, that help you to enlarge your horizons and your knowledge, showing you historic evidences and amazing landscape together with very good food and wines. Our goal is that you visit Portugal ...Riding a bicycle!
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Hours Today: 12:00 AM - 11:59 PM
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Popular mentions
After an exhausting week long dermatology conference in Madrid, my partner and I were looking for an escape from the everyday routine and decided, upon recommendation from a colleague, to go bike riding in Portugal. From the moment our tour guides picked us up from our hotel
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My comments below are from the Algarve Wild Coast fully guided mountain bike tour ( 9/2/2019 - 9/7/2019) which my spouse and I were the only cyclists on tour. I suffered a bike accident while touring. Read comments about the tour itself; tour guides reaction to accident;
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Response from Portugal_Bike, General Manager at Portugal Bike
Responded Apr 14, 2020
We are very sad that your experience left you with such a bad memory. We have been offering bike tours for 25 years, guiding more than 13 000 people; all of them left us with a big smile and we can feel their love and affection towards us, and they all have a special place in our hearts. We can only apologize for the things that didn't run well. But we have to tell you that your detailed description does not exactly comply with the facts and your review does not define PortugalBike service at all. We cannot engage with people when people do not want to engage with us! We deal with many kinds of people and we always try to respect people's feelings and personalities. Our engagement with people only goes as far as people allow us; when people don't seem receptive we don't go further, and this was the case with you.  Everybody knows that riding a bicycle involves some risks and especially mountain biking. We always try to minimize those risks assuring our tours are adequate to our clients, however, sometimes accidents happen.  Without asking any kind of questions, your husband booked a mountain bike tour because a friend of yours made it with PortugalBike and they enjoyed it so much. But the case is that you have never ridden a mountain bike before. Your husband was comfortable and enjoying the tour, but you were not. In two different conversations with the Guides your husband agreed that he had made a wrong choice and that he should have booked an easier tour considering your skills. You were obviously not prepared to face the challenges of the tour and, although the Guides did some adjustments on the bike tour to make things easier for you, there was the accident.   We took you to the Hospital in due time. You have been given thorough exams by qualified physicians and, based on the Hospital diagnosis, there were no fractures and the injuries were not severe. Moreover, you refused the doctors suggested treatment and signed out stating you wanted to be treated in the USA. We tried to adapt your program again to the new situation (after the accident) in the attempt that both of you could enjoy the rest of your holidays, as much as possible. You didn't accept any of our suggestions and we understand that you feel safer in your own country, especially when you are in pain. So you decided to end the tour earlier.  Anyway, we did offer you all our support and sympathy and you rejected it! We didn't know your needs as you didn't tell us. We respected your privacy as it seemed to us that was what you wanted.  Our Guides are very professional, we know how they work and we are sure that they did everything they could to make the best of the situation, but you refused any help and hardly talked to them.   After your departure, I wrote to learn how you were doing, but you never answered back! Once again, you ignored us. I cannot ascertain why you ignored us for 7 months and chose to write this review at a time like we are living now under the Covid-19 pandemic. But anyway, people are different! I can only hope that all stays well with you both. I assure you that we are making a considerable effort to look for ways to improve our services in any circumstances. 
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My wife and I found ourselves with some “white space” in our calendar for February...like on February 1! We knew we wanted to see Portugal and I wanted to include a bike tour as part of our trip. Looking at the typical February weather patterns, we were comfortable that we
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My wife and I enjoyed a self-guided six night tour. Our tour guide picked us up from the airport and drove us to the starting point. Along the way, he educated us about Portugal in general and the area we were to bicycle through in particular. Once we reached our destination, he
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My husband and I joined the guided Portugal Bike Charming Pousadas tour in Alentejo with the two Joses and a group of four other bikers. The Joses were terrific throughout the trip - answering our numerous questions, making sure we had a good time, and being polite as we
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