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Portugal Bike

Odivelas, Portugal
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About Portugal Bike
Discover Portugal ...On a bicycle! Travelling with PortugalBike will connect you deeply with the country, becoming part of its everyday life, observing details that typical tourists miss and enjoying spontaneous encounters along the way. PortugalBike is a Portuguese-owned company offering you bicycle tours, that help you to enlarge your horizons and your knowledge, showing you historic evidences and amazing landscape together with very good food and wines. Our goal is that you visit Portugal ...Riding a bicycle!
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Portugal Bike
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Roving769112 wrote a review Oct 2020
2 contributions
Lovely holiday cycling in Portugal. The bikes provided were very good road bikes. We were well briefed and well supported. We were provided with good Garmin cycling computers which made navigation straight forward. The company were very responsive and a pleasure to deal with.
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Date of experience: October 2020
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Godelief wrote a review Sep 2020
Boston, Massachusetts1 contribution
We rode the self guided Ancient Medieval Villages tour with Portugal Bike. The tour was very well organized. A thorough explanation was given at the start. The GPS was very easy to follow. Lots of attention to detail. Covid measures were taken, we felt very safe. The scenery was beautiful, even during this dry period of the year. The towns and convents we visited were magnificent. The hybrid bikes we used were of great quality. There are definitely some tough hills to be conquered but the reward of the views are worth it! We can highly recommend Portugal Bike.
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Date of experience: September 2020
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Stephen D wrote a review Sep 2020
1 contribution
Amazing trip. Beautiful trails in nature. Perfectly organized. Best quality bikes. Good not say enough good things about the guides Christina and José. Will definitely go on another trip with them next year!
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Date of experience: September 2020
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SullyDean wrote a review May 2020
Sydney, Australia31 contributions2 helpful votes
After an exhausting week long dermatology conference in Madrid, my partner and I were looking for an escape from the everyday routine and decided, upon recommendation from a colleague, to go bike riding in Portugal. From the moment our tour guides picked us up from our hotel in Lisbon, to dropping us off at the airport for our return to Australia, the entire experience was magical. Cristina and Jose were the most gracious caring hosts and a highlight of the trip for us was spending time with them, especially dining in the evenings at selected restaurants only locals would be aware of. Needless to say the scenery was just beautiful, how could we not have absolutely been enchanted with the algarve-alentejo coastline, the locals were friendly and welcoming, and the weather did not miss a beat - sun shining down on us all day and sunnies required to shield against the glare of the azure Atlantic. Accommodation was rustic, quaint and provided a sense of really experiencing the part of Portugal we were visiting (no generic hotel chains for us) - seriously our trip with Portugal Bike was the escape from our everyday that we so very much needed and we would say to anyone considering this type of holiday to contact this tour company and sign up immediately.
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Date of experience: October 2019
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Scoots133 wrote a review Apr 2020
Broomfield, CO4 contributions
My comments below are from the Algarve Wild Coast fully guided mountain bike tour ( 9/2/2019 - 9/7/2019) which my spouse and I were the only cyclists on tour. I suffered a bike accident while touring. Read comments about the tour itself; tour guides reaction to accident; indifference from tour owners. I have recovered from my injuries and post for cyclists considering Portugal Bikes tours. Tour: •During van transport from Lisbon to Vila Nova Milfontes there was limited engagement with us by the two assigned tour guides who spent most of commute time speaking in Portuguese to each other. •One tour guide assigned to guide and ride on the tour; other tour guide drove support van due to recovery from leg injury/surgery. •During bike setups spouse’s physical frame did not fit bike; we did provide tour owner spouse height measurements prior; no compromise or resolution proposed from tour guides. •First Day tour ride (63 km) encompassed 5% of riding the scenic coastline natural park; 95 % day’s ride (Rota Vincentia – Fisherman’s Trail) was dirt/thick sandy paths through agricultural fields alongside concrete irrigation canals. Challenges frequently presented in riding through deep, deep sand. •Bird hunters in field shooting shotguns alongside dirt path that was being cycled through. •Periodically route transitioned onto asphalt roadway with no cyclist specific riding allowance; your one company safety item was daylight bright cycle jersey. Bicycle Accident and After: •On previous day ride I had lost one strapless toe clip; I asked for an additional strap and was told there were none; tour guide said he could remove remaining toe clip; I declined. •Ride from Odeceixe was again through agricultural fields, asphalt roadways, then Fisherman’s Trail. •During rapid descent I steered too late to avoid a large dirt/rock hole and plummeted into the hole causing bike and myself to fly airborne landing forcefully onto my right side on the ground. •Fisherman’s Trail walkers saw and heard my scream and rushed to provide aid; on tour guide brusquely waved them off. •On tour guide stood over me and shouted at me: “Get up off the ground.” I responded that I could not. Tour guide pulled me straight up off the ground without doing a visual review of my injuries or asking me if I was hurting. •Being in shock I saw my visible injuries (bloodied elbow, knee); discovered then that I could only sidestep walk and not able to walk in a forward locomotion. •On tour guide called van support guide and proceeded to direct me to get back on my bike and ride 2 km from the accident location for pick up on the paved road by the support van since he did not want van to drive the dusty trail; he was going to continue biking. •Support van driven by other guide rode onto fishermen’s trail overriding other tour guide’s directives. Van support guide assisted me into the van and transported me to pharmacy for ibuprofen. •At pharmacy, an inquiry was made by support guide to a fire station requesting an assessment of my injuries. Firefighter/EMT on duty declined, advised I be taken to a clinic/hospital. •At public hospital/clinic in Lagos pelvis x-rays were taken; physician advised no running or biking, but physician said he didn’t think there were any breaks or fractures. •Upon arrival at Aldeia da Pedralva, our overnight stay, the on tour guide approached me and said: “you’ll do anything to get out of riding” No questions asked of my well-being. Noticed that tour guide changed clothes and was wearing floral patterned swim jams for swimming. Guides changed from biking gear and obviously headed to beach. •After spouse and van support guide assisted me to room; spouse provided mobile number to support guide and requested same. Support guide said he would oblige later. •Spouse with limited available cellular service booked emergency return flights back to our country since from our assessment, I needed a higher level of medical care in our own country than what was available to us in Portugal. This stemmed from my inability to even walk. Spent entire evening in room with no text/calls, or personal contact from guides or Portugal Bike Tour owners. Spouse purchased food from restaurant so we could eat. Spouse obtained room number of guides and repeatedly returned to guides rooms to attempt to reach them; guides did not answer their door. •Spouse finally encounters guides in parking lot near tour van. Spouse informs guides that we decided to no longer tour; have made return flights back to our country; need transport back to Lisbon. On tour guide tries to convince spouse to continue the tour and I, the injured spouse, can ride in van and recuperate at upcoming tour locations. Spouse firmly holds to the request to transport us to Lisbon at start of next day. •Next morning, both tour guide state that it’ll be many hours till departure because they need allot of time to pack up support van. •Over course of three hours-time the van is finally ready. Upon entry to van it is readily visible that entire van floor that had shoe prints and mud inside is impeccably clean, obvious that time was spent cleaning the interior of support van. •Back in van, for 2.5 hour drive, both guides start nonstop conversation in Portuguese not speaking to us. •Stop is made at tollway café/restroom/fueling station and guides do not inquire if either of us needs anything or perhaps assist in to use the restroom. Guides are then seen drinking espresso and eating custards while we wait in support van. •Dropped off at TRYP Lisboa Aeroporto Hotel and I am seated in a wheelchair since I am unable to walk. Guides hand off some cyclist keychains and a plastic bottle of por de sal and say, “let us know how you do” and walk out to their van. My life after: •Two long flights back to my home country we proceed from airport to a trauma hospital. More sophisticated medical imaging determined four serious pelvic fractures and a fracture to my right acetabulum. All are very serious, but are non-displaced fractures that do not require surgery. Under orthopedic doctor’s care I follow 8.5 weeks of non-weight bearing restricted convalescence using a walker and wheelchair to now navigate my life; undergo 2.5 months of physical therapy to relearn how to relearn how to walk. In closing, our expectations were for a memorable time celebrating with my spouse our shared enjoyment of cycling. I accept that an accident happened! Here are my points to other cyclists: tour route was unremarkable in scenery – riding along irrigation ditches? On tour guide was a strong cyclist and had more interest in riding by himself with little to no engagement on points of interest nor wishing to lead a touring venture. No first aid/emergency care/ from either guide; obvious they have no training in first aid or a strategic plan to handle accidents. I will say thank you to the support van guide who sought out emergency care for me by transporting me to the hospital/clinic. The public hospital/clinic medical diagnosis was a total miss on the seriousness of my extensive injuries. The guides abandoned us to be by ourselves the night of the accident and spent time relaxing at the beach and dining at our expense not checking in on my well-being. During the two remaining days of our stay, in country in Portugal, before our departure, the owners of Portugal Bike never contacted my spouse or myself by phone/text to see if they could be of additional assistance, since we were tourists in Portugal. On the first day that we had returned to our home country, the owner of Portugal Bike, sent an email to my spouse asking, “how is your wife?” Either the on tour guides did not divulge the severity of my injuries to the tour owners or the tour owners chose to only pose to be interested to my well-being when I was no longer in Portugal. My view of Portugal Bike was shaped on how my spouse, and especially myself were treated. Climb on board and cycle away from Portugal Bike based on what happened to me.
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Date of experience: September 2019
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Response from Portugal_Bike, General Manager at Portugal Bike
Responded Apr 15, 2020
We are very sad that your experience left you with such a bad memory. We have been offering bike tours for 25 years, guiding more than 13 000 people; all of them left us with a big smile and we can feel their love and affection towards us, and they all have a special place in our hearts. We can only apologize for the things that didn't run well. But we have to tell you that your detailed description does not exactly comply with the facts and your review does not define PortugalBike service at all. We cannot engage with people when people do not want to engage with us! We deal with many kinds of people and we always try to respect people's feelings and personalities. Our engagement with people only goes as far as people allow us; when people don't seem receptive we don't go further, and this was the case with you.  Everybody knows that riding a bicycle involves some risks and especially mountain biking. We always try to minimize those risks assuring our tours are adequate to our clients, however, sometimes accidents happen.  Without asking any kind of questions, your husband booked a mountain bike tour because a friend of yours made it with PortugalBike and they enjoyed it so much. But the case is that you have never ridden a mountain bike before. Your husband was comfortable and enjoying the tour, but you were not. In two different conversations with the Guides your husband agreed that he had made a wrong choice and that he should have booked an easier tour considering your skills. You were obviously not prepared to face the challenges of the tour and, although the Guides did some adjustments on the bike tour to make things easier for you, there was the accident.   We took you to the Hospital in due time. You have been given thorough exams by qualified physicians and, based on the Hospital diagnosis, there were no fractures and the injuries were not severe. Moreover, you refused the doctors suggested treatment and signed out stating you wanted to be treated in the USA. We tried to adapt your program again to the new situation (after the accident) in the attempt that both of you could enjoy the rest of your holidays, as much as possible. You didn't accept any of our suggestions and we understand that you feel safer in your own country, especially when you are in pain. So you decided to end the tour earlier.  Anyway, we did offer you all our support and sympathy and you rejected it! We didn't know your needs as you didn't tell us. We respected your privacy as it seemed to us that was what you wanted.  Our Guides are very professional, we know how they work and we are sure that they did everything they could to make the best of the situation, but you refused any help and hardly talked to them.   After your departure, I wrote to learn how you were doing, but you never answered back! Once again, you ignored us. I cannot ascertain why you ignored us for 7 months and chose to write this review at a time like we are living now under the Covid-19 pandemic. But anyway, people are different! I can only hope that all stays well with you both. I assure you that we are making a considerable effort to look for ways to improve our services in any circumstances. 
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