Four of us used this vendor week of March 16, 2014. When making reservations, I asked this vendor about the full two hours-she waffled and said it could be less time. My inquiry was based on prior feedback (that the vendor shorts the time of less than two hours).
Upon arrival, we waited more than 40 minutes to get started. Our conclusion is that they book "ranges" of hours, then wait for others to show up. Paperwork and sign up only took a few minutes.
During the our tour, the rod connecting the brake disconnected. The grumpy leader said just to push the pedal back and keep driving. Stupid comment-I HAD NO FUNCTIONING BRAKES! They later tried to fix it, but said, "If you have to run into me it's ok. I've stopped people before this way." This is after they threatened to charge you if you damage the vehicle.
They later tried to fix it again and finally switched my vehicle out.
We ended up driving about 1hr 40 minutes. Fun, dirty and scenic.
BUT-equipment is suspect; leader (an older curmudgeon of a man) was rude, grumpy and not customer focused.
We are generally generous tippers during vacation, but did not tip a dime here. They didn't earn it.
Would we use this vendor again? No way. Equipment is suspect and poor customer service attitude. The four of us were not pleased at all.
March 26. 2014