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Puzzle Effect

76 Reviews
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Puzzle Effect

76 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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4700 N Central Ave Suite 102, Phoenix, AZ 85012-1719
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4WD, ATV & Off-Road Tours

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Hop on your own ATV on this off-roading adventure in the Sonoran Desert. After a safety briefing and training, gear up and ride across rugged, rocky trails in the scenic Bradshaw Mountains, as well as cross the Agua Fria River. Be on the lookout for coyotes, bobcats, and more, and learn about the region's flora and fauna and Native American history from your guide.
$97.00 per adult
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Wendy J wrote a review Nov 16
The Villages, Florida376 contributions60 helpful votes
My husband and I love trying different escape rooms while we are traveling. We decided on the Curse of the Emerald Seas as it was labeled as medium difficulty. The clues and obstacles were very well done, but we could only get through about half of them. There are unlimited clues with no time taken off, but of course we tried to do it mostly on our own. The checkin was very easy as we had booked on,one and also filled out our waivers ahead of time. Staff was very nice and helpful when asked then showed us what we had missed along the way. It was a fun time.
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Date of experience: November 2020
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getaroundtoit wrote a review Mar 2020
1 contribution
Staff was helpful. Check in was easy. Had a ton of fun for my 60th birthday with my husband and adult daughters! Highly recommend. Would definitely go back!!!
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Date of experience: February 2020
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Raven G wrote a review Jan 2020
Phoenix, Arizona3 contributions1 helpful vote
We've done quite a few escape rooms at this point, but we really enjoyed Grim Stacks. It wasn't a hard one, but the experience felt a little more immersive and we really enjoyed some of the unique effects that it had to offer. We highly recommend this room and will definitely keep Puzzle Effect in mind for the future.
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Date of experience: December 2019
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Jenny C wrote a review Aug 2019
Las Vegas, Nevada121 contributions41 helpful votes
I've done quite a few escape rooms in other cities and I was really impressed with The Puzzle Effect. The room we did was fully immersive and had loads of puzzles (as opposed to locks). The room was challenging (as you want it to be) and the staff were on point with the hints and clues - they were also super friendly. I would highly recommend The Puzzle Effect to anyone going to Phoenix.
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Date of experience: August 2019
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Aamber S wrote a review Mar 2019
1 contribution
We have done several rooms around Phoenix and Puzzle Effect was the worst experience we've ever had. We asked to get clues only when we request them, because we like to challenge ourselves. The game master that did our intro agreed and said that they wouldn't give them if we were close to figuring out a puzzle. When they shut the doors we all stood there and waited for our time to begin. After a few minutes of the clock not moving we gave up and just started. We spent somewhere around 15 minutes (not sure exactly how long since the clock wasn't working) asking for clues and telling them that the clock wasn't working. Finally at 46 minutes the clock kicked on. We spent another 15 minutes asking for clues and going down the wrong path because we were told that we wouldn't get clues if we were close. Around the 30 minute mark a message popped up asking if we wanted a clue. After that we finally received a little bit of help. When our time was up (and we obviously didn't Escape) a new game master came in and told us that we were about 7 minutes from escaping. We told her our frustration with the clues and she told us that she was told that we didn't want clues at all, but that she had only started watching us at the 30 minute mark. I don't know if we were being ignored up to that point or if no one was watching us at all, but this was super frustrating. After that we headed out extremely upset at the experience. Since we had paid so much money we talked to the girl who said she was the manager and asked if we could get our money back or something. She was not apologetic at all and kept trying to blame us for requesting clues instead of being guided. She said that since we completed the room, the best that she could do was a refund on a gift card for four people (we paid full price for six). Her bad attitude and unprofessionalism pushed us over the edge and we refused since we WILL NOT be returning. We have no problem admitting when we don't get out on our own merits, but this one was definitely not on us.
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Date of experience: March 2019
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Response from TPECustomerCare, Customer Care at Puzzle Effect
Responded Apr 2, 2019
Hi Aamber! Thank you for your feedback, and we’re sorry you didn’t enjoy your time with us. Customer experience is very important to us, so we are disappointed to hear we have fallen short. We’ve contacted your party via email to learn more about your experience. Thank you again for taking the time to share your experience.
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