My 13 year old son and I were in Phoenix for a week and decided to book this trip. We're SO glad we did. I have only rafted once, and it was a first for my son, and we both thought it was fabulous! The guides were super, the trip was a blast, the scenery spectacular, and we were blessed with perfect weather. Kelly, our raft guide, was very informative and patient. We had a big mouth teenager in our boat who really became annoying, but Kelly kept her cool and politely asked him to stop calling commands (as his mother seemed oblivious to his obnoxious behavior.) If I were to do this again (and we hope to do a 2 day next year) I would try to get 4-6 people to fill our own raft.
We did drive from Phoenix the morning of the trip. They say 2 1/2 hours, but we left Glendale at 6:50 AM, thinking the 10AM arrival would be a breeze with the extra time, and we hit SERIOUS traffic on I10, so the drive was more like 3+ hours. We just made it. Use the directions from their website, as my phone's GPS was taking me elsewhere. There are many locations where you won't get service anyway, so bring along your printed directions and FOLLOW THEM.
After the trip, on the way back up the river, the bus broke down (issues from sitting through the winter?) We were still about a mile away, so one of the guides RAN a mile down the canyon and then drove another bus BACKWARDS up the winding, narrow, canyon path, to get us back to our cars. My hero!! Due to this slight delay, we caught the most spectacular sunset on our drive back to Phoenix (which was only 2 1/2 hours without the traffic.)
Their dog, Atlas, is a sweetheart. We wanted to take him home.
Don't hesitate to do this trip. It's worth every penny. They provided everything we needed - wetsuits, booties, jackets (the water was COLD for this Florida girl.) Take a waterproof camera along, but don't eschew your rowing duties on the rapids.
Have fun!