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Tolkeyen Patagonia Ushuaia

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Ushuaia, Argentina
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Christophe B wrote a review Dec 2019
Luxembourg City, Luxembourg48 contributions11 helpful votes
We went to a few tour operators in Ushuaia, to book a bus to Puerto Natales. In one we got the news that we would need to wait 2 days longer, as it was impossible to get off the Island on our planned date. The other operator had vacancies, but wanted cash only. Tolkeyen however was very professional, received us with a smile, accepted credit cards, and explained everything well. We went back the next day, to use their services once more... To be recommended, when you are in Ushuaiai!
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Date of experience: December 2019
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Response from Desiree G, RRSS at Tolkeyen Patagonia Ushuaia
Responded Dec 6, 2019
Estimada Christophe B, gracias por habernos visitado. Su opinión n es muy importante para nosotros! Esperamos contar con su presencia nuevamente la próxima temporada. Saludos cordiales, Tolkeyen Turismo.
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Luci wrote a review Nov 2019
2 contributions
We took the boat tour that passed by various islands in the beagle channel, we could see Kormoran, Sea lions, the light house, Magellan penguins and even a condor. The views were great, and the guide explained everything really well and also answered questions. The reason for the three stars is that the person selling us our tickets made it sound as we would have the possibility to get off the boat at several places which was not the case, and there was not much space outside on the boat so it was always crowded and difficult to see when we were stopping at an island. I would recommend the tour but I was disappointed with the misleading information.
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Date of experience: November 2019
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Response from Desiree G, RRSS at Tolkeyen Patagonia Ushuaia
Responded Dec 6, 2019
Estimada luquk, te agradecemos que hayas compartido tu experiencia y valoramos tu opinión sobre nuestros servicios. Esperamos contar con vos nuevamente en la Patagonia. Saludos cordiales Tolkeyen Patagonia Turismo
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Anna P wrote a review Jul 2019
Milan, Italy164 contributions72 helpful votes
we used their services for a wonderful trip in Argentina, the service was good, reliable and they are super available. I really suggest them!
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Review collected in partnership with this attraction
Date of experience: August 2018
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Response from Desiree G, RRSS at Tolkeyen Patagonia Ushuaia
Responded Jul 29, 2019
Estimada annap151 te agradecemos que hayas compartido tu experiencia y valoramos tu opinión sobre nuestros servicios. Esperamos contar con vos nuevamente en la Patagonia. Saludos cordiales Tolkeyen Patagonia Turismo
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Glenn K wrote a review Jun 2019
Algonquin, Illinois34 contributions10 helpful votes
The tour was titled as "Lagos Escondido y Fagnano". We were supposed to see two lakes (Escondido and Fangnano) but we never made it to the second lake. We stopped at scenic spots along the tour, but after a stop at Escondido the tour guide said the weather was too bad to continue. I was surprised, as the weather on the other side of the pass was sunny and enjoyable. Opposed to going to the second lake, we returned to a restaurant that we stopped at for 20 minutes earlier in the tour to have a 2 hour lunch. When I booked the trip it was supposed to be from 9am to 4pm, but we did not start the trip until 10:15am and we returned at 4:15pm. From Escondido to Fagnano it looks like it takes 20 minutes each way (as per google maps). My contention is that if we would have been more efficient with our time, we could have made it to all of the intended stops earlier in the day and avoided some of the weather. My point is that our tour was an hour short and we had a 2 hour lunch, which seemed like we were just wasting time. This was the 4th organized excursion that my wife and I have taken in Patagonia, and it was our least favorite. The tour did have some positives. Unlike other tour companies, our guide offered us a couple of cookies and some coffee around noon. Additionally, the tour guide was thoughtful in assigning seats, as to put the English speakers near him for easier translations during the tour. Overall the guides were polite and approachable. The driver was nice, but tail gated the for most of the trip and did a great job avoiding a wreck that took place 30 meters ahead of us.
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Date of experience: June 2019
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Response from Desiree G, RRSS at Tolkeyen Patagonia Ushuaia
Responded Jun 12, 2019
Estimado Glenn, Ante todo queremos agradecerle el haberse tomado el tiempo para transmitirnos su experiencia, es política de nuestra empresa el tomar muy en cuenta los comentarios de cada uno de nuestros pasajeros para lograr mejoras en el servicio. Yendo a vuestros comentarios, le comparto algunos datos: Nuestra experiencia a los Lagos comienza el pick up por los hoteles 09:00 AM, recorremos los distintos hoteles recogiendo pasajeros y este recorrido en ocasiones se extiende hasta las 10:00/10:15 AM, considerando que hay pasajeros que no están listos al momento que los pasamos a buscar y allí se producen demoras. Por otra parte, en esta fechas tratamos que la excursión no se inicie demasiado temprano pues es de noche aun. En cuanto a la decisión de no proseguir hasta el Lago Fagnano, la misma no corresponde a un tema climático delo momento sino al estado de la ruta que por estas fechas se cubre de una delgada capa de hielo que sumado al hecho que se trata de un tramo en bajada, la hace muy peligrosa para los vehículos que carecen de tracción integral (4x4). Como la llegada de las bajas temperaturas y la nieve no es previsible con precisión, hay un periodo entre los últimos días de mayo y los primeros días de Junio que tenemos que cambiar el itinerario de la excursión como paso en vuestro caso. En nuestra empresa el cuidado de la seguridad de nuestros pasajeros y nuestro personal es prioritario y no corremos riesgos a pesar que esto signifique tener que alterar el itinerario de nuestros paseos. Por lo que nos relata, Usted mismo fue testigo de una situación de accidente en la ruta, situación que se repite por estos días ya que algunos conductores hace caso omiso a las recomendaciones de la autoridad vial. Lamentamos que la experiencia no haya estado a la altura de vuestras expectativas y le presentamos nuestras disculpas. Esperamos que su estadía en el Fin del Mundo haya sido excelente y lo esperamos para seguir disfrutando de las bellezas naturales que nos regala esta Tierra del Fuego. Saludos,
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knitsforfood wrote a review Apr 2019
Santa Monica, Ca118 contributions57 helpful votes
We booked a tour called Penguin Rookery, Beagle Channel Navigation through Shore Excursions. Several of us traveling on the cruise ship did the same, all through various vendors. When we arrived, we were told that the tour we had booked and paid for wasn't possible because of scheduling issues. It seemed to me as if they had oversold our tour because other of the company's catamarans were boarding. Our only option was to take a shorter tour without the Beagle Channel crossing and without the penguins. We were promised a refund and off we went. The travelogue was in Spanish and English and the scenery was beautiful with an added bonus of seeing whales. My biggest complaint is that the tour operator really didn't seem to care. Kudos though to Shore Excursions - I emailed them, they verified the situation, and refunded our costs.
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Date of experience: March 2019
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Response from Desiree G, RRSS at Tolkeyen Patagonia Ushuaia
Responded May 6, 2019
Estimado knitsforfood El rgreso del tour reservado por usted se superponía con el horario de abordaje de su crucero. Por este motivo le ofrecimos una navegación más corta, dado que cualquier retraso en nuestra navegación hubiera implicado una posible pérdida de su crucero. Lamentamos lo sucedido! Saludos cordiales, Tolkeyen Patagonia Turismo.
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