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Todo Glaciares Tour

El Calafate, Argentina
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Todo Glaciares Tour
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IsaSXM wrote a review Jan 2020
Port of Spain, Trinidad10 contributions1 helpful vote
We booked our “todo Glaciares “ cruise with Solo Patagonia. They pick us up at our hotel 1 hour and 5 minutes late! No explanations, no excuses, no compensation. You are just a bunch of tourists among others. We paid 3000 pesos / 45 usd to almost miss the departure, we were the last passagers to board. We also paid for the Captains club 12600 pesos / 185 usd, even in this VIP section they don’t care at all if you are a family! Because they were late to pick us up we couldn’t seat all 3 together.
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Date of experience: January 2020
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Supermara wrote a review Aug 2018
London, United Kingdom287 contributions60 helpful votes
It’s a well organised and on time attraction. The whole trip last 5 hours (big longer than wished for) but you won’t be disappointed with this display of mother’s nature beauty at her best. I’d easily given 5 points or stars to this attraction if only it wasn’t so crowded (which make taking good photos challenging. Boat wasn’t my cup of tea. Also, some crew members Were quite pushy about selling photos and mostly all about it. They take them for you with their cameras. Those printed photos are quite dear too (over £6 each or £50 for a pen drive with all plus another 400 pics). The sound wasn’t great either. I was at the lower deck and it wasn’t totally clear. Apparently there is some kind of VIP area (don’t know the price) in the captain area. Maybe is worth the try....? Anyhow, if you focus on the majestic beauty around you, it’s a experience you should have in your lifetime. Don’t think about it and go (wearing warm clothes)
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Date of experience: August 2018
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Erico Machado wrote a review May 2016
Vitoria, Brazil10 contributions11 helpful votes
Very nice, you can see icebergs, 2 important glaciers (Upsala and Speghazzini) and a nice view of the mountains and the lake. Landscape is breathtaking, even better than the Norwegian fjords tours. Some pieces of advice: Check the overall cost. $1500 (may 2016) is just for the boat. Add $300 for the transfer from El calafate to the port and $330 (250 for mercosul residents) for the park entrance. Weather: if viaibility is low, it can be a bit disappointing. In the day we went weather was bad so we had to skip Upsala Glacier, and we were lucky that the weather got a little bit better so we had a nice view of the Speghazzini. General opinion is that summer is the best season to go.
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Date of experience: May 2016
2 Helpful votes
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Philip K wrote a review May 2016
Las Vegas, Nevada, United States28 contributions14 helpful votes
To be clear, I am reviewing the "Always Glaciers" Tour Company, that provided us with a tour of Torres del Paine Park, and transport from Puerto Natales, Chile to El Calafate, Argentina. This company is based in Argentina, and provides tours in and around El Calafate, for example, the various glaciers. The company also provides a tour of Torres del Paine Park in Chile, which it characterizes as a very long day, based on hours of travel time to the park, a bus tour of the park with some time for moderate hiking, and a long return trip, arriving back to El Calafate after 10:00 o'clock at night. My daughter and I were especially interested in this tour, because we were needing to cross from Chile, where we were visiting the Magallanes region, to Argentina to see Perito Moreno Glacier. Rather than just take a bus from one side to the other, we were seeking a tour company that could provide a visit to Torres del Paine park, but end up on the Argentina side of the border in El Calafate. Always Glaciers provided that opportunity, and did so efficiently and reasonably. Realizing that its staff of guides is based in Puerto Natales, Chile, close to Torres del Paine park, and that the guides must meet the bus arriving from Argentina at around 10:00 o'clock in the morning, the company allowed us to just ride along with the guides, going from the guides' home in Puerto Natales, to their rendez-vous with the El Calafate bus in Torres del Paine. Then, they took us on the tour with the El Calafate people, and we went home with them to El Calafate -- all for about $88 per person. It was perfect. We got from one side to the other, and bagged a great tour of Torres del Paine in the bargain. Regarding the tour, I think the Always Glaciers staff overstates certain inconveniences in order to avoid complaints later about them. For example, they say that most of the tour will be on the bus, and that is certainly true (based on the vast geography you need to cover). However, we were given many opportunities to get off the bus, hike, and take pictures. They say that you can get really stuck at the border, however, border personnel were in fact totally pleasant, and the delay was minimal. The bus was super comfortable, and everything ran on time. The rest stop outside Torres del Paine park is actually lovely, and though obviously set up for tourists, warm and inviting. The only negatives were that we were told we would be picked up at 8 o'clock in the morning, but in fact, we were picked up at 9 o'clock in Puerto Natales, on a morning that we would have liked the extra hour of sleep. The second negative was that we had requested a vegetarian lunch, and were told we would get one, but in fact, there were no vegetarian boxes. The third negative was that the "dinner" stop in the park was at a very beautiful, but grossly overpriced -- rip-off prices really -- lodge/restaurant. We were starved from not having had lunch, but there was nothing for us at the overpriced lodge/restaurant either, so we would have just starved altogether, except for the fact that we made a final stop at the above-mentioned rest stop in Chile before departing for El Calafate, and the staff were super accommodating in making up some vegetarian salad bowls to go, which we then ate on the bus, to our great satisfaction. The negatives were super mild; the positives proportionally much more important, and in general, a thumbs up to Always Glaciers. BTW, the weather in April was perfect.
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Date of experience: April 2016
1 Helpful vote
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vikspics wrote a review Feb 2016
Los Angeles, California2 contributions16 helpful votes
Solo Patagonia is the actual and only company in El Calafate, which organizes the boat tours to the Upsala and Spegazzini glaciers. All other tour agencies in El Calafate go through them. We booked a tour from Chalten Travel, which we later learned actually works with Always Glaciers, another company, which organizes the transfers form the hotel and pays Solo Patagonia for the boat tickets. We waited for the van from Always Glaciers to pick us up from 7am until 8am at the indicated location. They never came. When we called the office, the women we spoke to were rude and trying to blame us. They claimed the driver had looked for us and had now left for the port. The only suggestion was that we should pay an additional 400 pesos (~$30) for a taxi to take us to the port. We ended up not going to the tour. They refused to refund us the 1800 pesos/pp (~$130) we had already paid and refused to rebook the tour for another day. The attitude of pretty much everyone was terrible and the whole day the agents from Always Glaciers did nothing to communicate or try to remedy the situation. All three companies - Chalten Travel, Always Glaciers and Solo Patagonia gave us the run around and it was a terrible customer service experience. The saddest part was that we did not get to see the glaciers. We saw only Perito Moreno on our own. I'm sure the other ones are beautiful, as well, but do not to put up with this malicious and corrupt system in order to see them. Avoid any tours or services offered by Solo Patagonia, Always Glaciers and Chalten Travel!
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Date of experience: February 2016
3 Helpful votes
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