Hi Arlene, we're sorry you did not enjoy your tour with us as much as we had hoped. We appreciate feedback; it helps us improve our tours.
I would like to respond to a few points of your review:
On the tour guide's length of time in the city - Sophia is exceptionally friendly, smart and knowledgable of Buenos Aires and Argentina. She also speaks fluent English. I would say she knows more about the culture and cuisine of the country than most locals that have lived here their entire lives. Also, I believe as an expat you notice differences between cultures and are more curious to investigate the origin and history of local traditions and foods, which leads to a better experience for the client.
On eating the empanada outside the restaurant - Empanadas are traditionally a delivery food, and most casa de empanadas have few or no tables. They are a super traditional food, but it's pretty much impossible to find a truly traditional empanada place with seating. We chose the specific one you went to because in my opinion they have some of the best in the city.
The "Secret Parrilla" - Like you mentioned, the "Secret Parrilla" is almost always filled with locals and offers great people watching. Obviously, if you were able to find it on your own and they happened to have a free table (extremely unlikely), they would seat you. The idea of our tour though, is that we take you to restaurants that make incredible food and give you a good understanding of the local dining scene, not that we take you to places where foreigners are normally unwelcome. We've discovered the restaurants we visit through years of trial and error, so we've done the leg work for you if you're only in town for a few days.
On ice cream not being traditional - Ice cream is as authentic a dessert as you will ever find in Argentina. Around 50% of the population still holds Italian citizenship and 90% reports European, mainly Italian, decent. Local ice cream has been rated by many food critics as the best in the world because of the combination of high quality milk from grass fed cows and the Italian culture. If you go to almost any birthday, asado or social gathering they serve ice cream as the dessert. Also, if you go to an ice cream shop in the evening you will see lines out of the door since it is such a popular part of Argentina's cuisine.
On the value of the tour - Your comment on the price of the tour is a very rare criticism we've gotten over the years. As I mentioned above, one of the reasons our clients love our tours and where we add value, is that we take you to authentic restaurants you will not find on your own that serve some of the best food in the city, we explain the foods, preparation and dining culture of Argentina, and give you advice to make the most of your time in Buenos Aires.