Upon visiting family in Cape Town 7 months after we had moved to the Eastern Cape, we were looking forward to visiting some of the familiar wine farms. As it was new year's eve, we settled on Constantia Glen with high expectations based on previous experience as my husband is from Cape Town and knows the winelands and Cape Town wines very well having worked on many of the wine farms himself. Our experience was drastically marred by our waiter, Ebraim, who was condescending from the minute he started explaining the wine to us, cutting us off when we had questions, and wielding his limited knowledge on wine like a blunt sword. I decided not to address his terrible attitude with him on request from my husband who didn't want to affect the experience. But upon paying, when we chose to leave a 5% tip to reflect the below-par service and how we were made to feel like sub-standard customers, Ebraim quipped that the service must have been good considering how we were 'shorting' him. I asked him to repeat his comment, which he did loudly and with much contempt. This is when I told him that his attitude is terrible and that he had been condescending to us from the minute we sat down. It was obvious from his sarcastic and dismissive response to me that he did not care. However, he is doing the Constantia Glen brand a disservice and is not a good ambassador for the farm. Our interaction with Ebraim ruined our experience at Constantia Glen, and we will not be back to the farm because of him.

In six weeks of touring Cape wineries this was the worst service I found anywhere. We had five different servers over lunch, it was hit and miss. We ordered more bread from one, another told us we couldn’t have more bread, another added the non existent bread to the bill. Nice place but wouldn’t recommend it.

First impressions count..... we'd booked a table couple weeks before going. 2 ladies on front desk barely looked up at us when we arrived, told us they were fully booked. I said we'd booked a table and asked if she could check. Low and behold we were there but both their attitudes was shocking. Seated us, fab view of the estate. Chair was hard and uncomfortable. I suffer with nerve pain so asked really politely if there was any chance I could swap and have one of the chairs with the cushion on....well she just looked at me as if I was asking for a trip to the moon sighed and went off to get one. Not one smile crossed her mouth! Food and wine lovely though and great view. Our waitress was helpful though. Sort your front of house staff out please!!

This was an aweful experience. Everyone at the table was very disappointed with their meal. We had a table inside and at 4pm we were told to vacate our table ( we were still eating) and go and sit outside, as the table was booked. We were told to sit outside. It was freezing. We asked for some blankets and was told we need to buy a blanket for R150.00 I will definitely not go back there.