Hi F S. I'm very sorry to hear that you were not completely thrilled with your trip to Jewel Africa, but we appreciate you letting us know your thoughts and allowing us the opportunity to the address the points you have raised. Since your review, we have taken the time to look into each point individually and assess what we can improve to ensure we only offer the best experience possible. We are sorry you felt the diamond talk was a bit on the short side. It is always a challenge to ensure that we are able to time the talk to be concise and remain interesting, without going on too long. Our staff are available to talk through more of the interesting story of diamonds and gemstones when requested. We have made an effort to make it more clear to visitors that this is an option. We are very glad that the content was interesting and that you would have liked it to be longer. With regard to the stock level at the time of your visit. I believe we were in the middle of a revamp of the showroom, which was the reason for the construction sheeting covering certain areas of the store and coffee bar. Due to the movement of cabinets, we did not have all of our stock out on display, which is why the selection may have been sparse in certain ranges. We are sorry you didn't get the chance to find something to take home. If you are still looking for something we would be more than happy to do anything we can to find and deliver an article to you with a discount. Regarding the sales-staff: We pride ourselves in not being a 'hard-selling' environment. We want our guests to share in the love of African Diamonds, Gemstones and Jewellery, without sales-people pushing aggressively for purchases. It's part of the magic that got us to be South Africa's most loved Diamond and Jewellery experience. Having that said, we have taken your review of the staff most seriously and have been redoubling our efforts to make sure that our sales team are more available to customers, such as yourselves in the future. Thank you again for your review. We appreciate any information that can help us improve our experience. Please don't hesitate to reach out if there is anything further we can do. Kind regards, The Jewel Africa Team.