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Into The Blue Scuba Centre

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Cape Town Central, South Africa
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About Into The Blue Scuba Centre
Into The Blue Scuba Dive Centre situated in Cape Town is your one stop scuba dive shop. We offer a range of courses from beginner to advanced. There are also a number of first aid and speciality courses, for those who want to take scuba diving further. All our scuba courses are approved by PADI.Our dive centre is equipped with an onsite swimming pool that we use for individual tutelage, but we can comfortably handle large groups with our off-site facilities.We are conveniently located in Sea Point Cape Town, close to many popular hotels as well as the V&A Waterfront. Public transport to our premises is excellent. For those that prefer the personal touch, we do offer a collection and drop off service in and around Cape Town.
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Hours Today: 8:00 AM - 6:00 PM
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Into The Blue Scuba Centre
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Hailey S wrote a review Jul 2021
23 contributions15 helpful votes
We scheduled a two-tank boat dive to dive with the cape fur seals and in the kelp forest. The team was very responsive via email leading up to our visit to Cape Town. On the day of the dive, we were picked up at our hotel and taken to the dive shop. Taryn, our dive master, was friendly and good at her job. The water was choppy due to higher winds which caused some in our group to become quite seasick. As a result, we cancelled the second dive and went back early. I decided to give 4/5 stars because of one incident. Following the first dive, my hands were cold/numb, so I unfortunately accidentally let the weight belt slip through my hands. Taryn tried to find it but was unsuccessful. When we were about to leave the shop, Taryn informed us that the owner required me to pay the equivalent of $15USD for the weight belt that I lost. This makes total sense generally; however, I was kind of surprised given that we paid for two people to do a second dive that we never went on and did not request any kind of partial refund. We also paid a premium to have our own dive master, due to our relatively green diving skills, and by the look of the empty dive shop, we likely would have been alone with the dive master anyway. Further, since we cancelled the second part of the dive, the staff returned to the dive shop to do their in-house tasks much earlier than expected. All this to be said, I felt a bit like we could have considered it a "wash" and I was a bit surprised to be told I needed to pay for the weight belt. Given all of the extra money we had already given them that day, I didn't feel like this was a display of great customer's service; however, I know times are tough due to COVID and subsequently less business, so I didn't argue the point at the time. UPDATE: I am pleased to share that Theo (who, if I remember correctly, owns the shop) took the initiative to reach out to apologize for the above-described situation and to offer a refund. Given it was more about the principle of the situation rather than the fee itself, I declined but expressed that I appreciate the offer and apology. THAT is excellent customer service that deserves a five-star review.
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Date of experience: June 2021
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Mandy P wrote a review Feb 2021
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All staff members are super friendly and enthusiastic. My instructors were extremely patient and professional throughout. I cannot speak highly enough about the team. I strongly recommend Into The Blue Scuba for those who want to learn to scuba or just enjoy an experience.
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Date of experience: February 2021
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Sadad wrote a review Mar 2020
3 contributions
I highly recommend this scuba diving shop. We did a private guide with Robin and she was fabulous! She was very knowledgeable and helpful. I am a very new diver and she was incredibly patient.
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Date of experience: March 2020
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Yuqiao S wrote a review Mar 2020
Moraga, California67 contributions55 helpful votes
I cannot say enough good things about these people, really a fantastic team who are caring, pleasant, knowledgeable, and very professional. I I went on a scuba diving trip with them. There are seven fun divers and four crewmembers. The crew helped us with all the details to get ourselves ready. My scuba skill was a bit rusty. Not only did they give me a refresher in the swimming pool before we boarded the boat, but they also assigned one crewmember to be with me pretty much for the entire trip. Finally, at the end of the day when I left, I forgot my Apple Watch in the office. Within 30 minutes, before I even realized it myself, they called me to let me know that my watch is at the front desk to be picked up. There are many other happy moments from the day trip, I just want to summarize it by saying, thank you Into the Blue! I will remember you and I will recommend you to all my friends! Jerry
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Date of experience: March 2020
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Terron wrote a review Mar 2020
1 contribution
What a bunch of pros. From the first form signed at the Dive Shop to the training pool and finally the Ocean experience - everyone made us feel at home with smiles, laughter and above all an understanding that our first experience had both nervous tension and bubbling excitement as a new world would unfold when first breathing underwater - safety was paramount and always remained the foundation of the day. This was greatly appreciated and made everyone feel trusting at the ability of the instructors. This was a day of firsts and a day never to be forgotten. Cosy Beach was cold and clear with 6m visibility - seeing the Golden Kelp Forest was beautiful and magical. Fantastic experience, great company and five star treatment. Can't wait to do it again. We all absolutely recommend these guys. Thank you
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Date of experience: February 2020
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