Canal Walk Shopping Centre
Canal Walk Shopping Centre
4.5
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM

Top ways to experience Canal Walk Shopping Centre and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles656 reviews
Excellent
308
Very good
270
Average
55
Poor
12
Terrible
11

Tino
1 contribution
1.0 of 5 bubbles
Feb 2021 • Solo
Limnos bakery should be honest with customers especially now that they sell perishables.

I visited Limnos Canal Walk on February 17, 2021 to place an order for a birthday cake (carrot cake) to be collected on the 18th of February 2021. The Cashier offered me a carrot cake that was in the fridge and i said no I would like to place a special order because I want it freshly made as I would keep the cake for the next few days. She said it’s alright your freshly baked cake will be delivered the following day.

When I went to collect the cake on February 18, 2021, the cashier handed me a box. When I opened the box later when I had got back home, the cake was already cut/demarcated I could see this was not a fresh cake. It was a special birthday cake order and why would the store demarcate/cut my cake? I phoned the store and enquired about the cake was cut? I was informed that they had not taken delivery for the day, so they gave me what was available, and they highlighted that delivery for the day was coming later. The shop instructed me to bring back the cake.

When I got back to the shop, the lady who was assisting me could not get a quick approval from the manager. I then decided to go to your competitor to buy a birthday cake as I was not sure how long this was going to take before a decision is made. It took about 45 minutes for the shop to reach the manager who then resolved that Limnos could grant me a voucher not refunding me. I expressed to them that I do not need a voucher anymore because of their sloppiness, I already made alternatives for the birthday cake. I asked for the refund, but the shop decided not to refund me but for me to keep that very cake..

Since, I had already bought another cake because of Limnos failing to resolve my case in time, mis-representing information about delivery of the cake and on top of that cutting my birthday cake, I would like to be refunded my money I paid for the cake.

As if that was not enough the Cherele one of the Managers was not apologetic at all, I called her this morning and she agreed that the cake was not delivered on the day meaning no special cake was ever made for my order. She was screaming at me that Mam we cannot make loses yes my staff made a mistake but that will be addressed in a staff meeting no apologies no remorse on my side.

That means that Limnos is forcing me to donate r500.
Written February 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ashton P
7 contributions
2.0 of 5 bubbles
Jan 2020
I have an account with Tyme Bank that has a business relationship with Pick n Pay, that allows Tyme Bank users withdraw cash at any Pick n Pay. When I was in need of cash and made my way to the Pick n Pay, they told me that they do not have cash available for me to withdraw.

It is outrageous of the thought that a supermarket, in a huge mall, apparently don't have any cash for the customer to withdraw.

my experience was unsatisfactory, that just spoiled my entire shopping experience, knowing that in 2020, situations like this still exist.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aksha K
Leicester, UK1 contribution
1.0 of 5 bubbles
Feb 2024 • Family
It's frustrating when a product doesn't meet expectations, and it's even worse when Timberland in Canal Walk refuse to honor their own policy. According to Timberland’s policy, items can be returned within 30 days of purchase, but when my dad tried to get a refund for the faulty shoes that fell apart after just one wear, they flat out denied it! In the images you can see they were purchased on Saturday. And to top it off, Mariam the manager he dealt with was incredibly rude. This whole experience has left us feeling furious and extremely disappointed in their customer service. I hope they can step up, honour their policy, and make things right.
Written February 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TravelbugVietnam
Vietnam1,648 contributions
3.0 of 5 bubbles
Dec 2022
I went on Christmas Eve and so did half of Cape Town. It was so crowded that it was hard to appreciate the shops. There was a mixture of the usual high street shops and unique South African ones. There were cafes and a cinema complex. It is quite far from the centre area where most tourists congregate.
Written January 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Blomstein R
14 contributions
2.0 of 5 bubbles
Jan 2020 • Couples
Century city Canal Walk shopping mall is quite a large mall. However, in comparison with other smaller malls one notices that the services provided are similar, a lot of the open space can be better utilised, parking needs to be paid for and is overpriced. Further it does not offer anything really special that makes it stand out. A real let down.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Donal J
Jarfalla, Sweden128 contributions
5.0 of 5 bubbles
Apr 2022
This is a beast!! the place is huge and the range of shops is stupendous. You can get lost in here for hours. Everything from lots of dining options to all types of brands and names. From toys to sports to furniture and groceries, all under one roof.
Written April 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ava
8 contributions
2.0 of 5 bubbles
Jan 2021
The unoccupied and uncleaned books and crannies of this massive complex is a real issue for someone with kids. Parking issue to be resolved if more are to be attracted.
Written February 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Migandy
Cape Town Central, South Africa5 contributions
1.0 of 5 bubbles
May 2014 • Solo
I would like to inform you both of an awful experience that I had at Canal Walk yesterday. I know that Canal Walk has got bad press lately, so I am always very cautious and I only go to Canal Walk if I absolutely have to. I was sure to park my car in a 'safe' spot right next to the disabled bays on the left hand side of the Mugg and Bean entrance in the Mezzanine level. I did see a security guard patrolling on his bicycle.

I was there for about 1 hour, and when I came out my car was broken into - no broken glass, but a jimmied lock, the fuse box had been ripped out of its socket and the car was trashed inside. Rubbish lying all over - nothing was stolen as I did not have anything valuable in my car. Like I said before, I am aware of several people who have had similar experiences at Canal Walk.

However, the most shocking was when I called security over. The guard didn't believe me that my car was broken into saying that I could have just left my car like that - filthy.

He then radioed another security member (I have no idea who - I asked him to radio center management). The person on the other side of the radio said that if there is no broken glass, it must be the tokolosh. That was the response I got from security. They didn't come over and take details. They told me that the tokolosh (magical creature) broke into my car.

That shook me more than the break in. While I was talking to the security guard, I got the distinct sense that he was trying hard to delay me with the tokolosh story. My bag was on the passenger seat and the keys were in the ignition, so it would have been very easy for an assault to take place. I quickly realised that something was not right, and tried to leave immediately. The security guard kept trying his luck with the tokolosh story. I was able to drive out of the car park. But perhaps next time someone else might not be so lucky.
Written May 28, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Present Explorers
Cape Town Central, South Africa380 contributions
4.0 of 5 bubbles
Jan 2018 • Family
This shopping centre includes almost all the stores one can think of. It is spacious and always clean, with toilets easily accessible (although it is time for an upgrade of them). There are escalators and lifts, a huge food court with a range of options for vegetarians, meat and fish lovers. There is also a range of movies showing throughout the day and the theatres are well-maintained, with good sound and seating. Parking is available under cover and in the open, both need to paid for, but at a very reasonable rate. There are several coffee shops which are a treat when needing a break from the shopping. Overall a pleasant experience if you are in the mood for some serious shopping.
Written January 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul P
Windhoek, Namibia5 contributions
1.0 of 5 bubbles
On 26 July 2014 around 18h20 We bought tickets to watch a film and very quickly the lady gave us less than half of our change. Had to ask her again to give us the exact change.

Then we went to buy popcorn and drinks with another lady and again our change was less than what was due. The owner and manager must really look at his cameras cause I believe that the staff are helping themselves to the surplus in their tills.

I don't think I will ever go to Numetro or the Canal Walk again if the merchants there are untrustworthy.
Written July 26, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Canal Walk Shopping Centre - All You Need to Know BEFORE You Go (2024)

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