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Review Highlights
Dissapointed in service!

Booked a lunch and spa for 3 of us. I had a lunch booking, but no table was reserved as booked... read more

Reviewed 4 weeks ago
gucci139
Disappointing

Information on treatments and availability was poor and contradictory. I had been looking forward... read more

Reviewed July 3, 2017
worldtraveler16
,
Florida
Read all 19 reviews
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Traveler Overview
  • Excellent15%
  • Very good15%
  • Average10%
  • Poor21%
  • Terrible39%
4 weeks ago
“Dissapointed in service!”
Aug 3, 2018
“Simply amazing ”
About
Contact
1 Alma Road | Fairlawns Boutique Hotel & Spa, Sandton 2090, South Africa
Website
+27 11 804 2540
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Reviews (19)
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1 - 10 of 19 reviews
Reviewed 4 weeks ago

Booked a lunch and spa for 3 of us. I had a lunch booking, but no table was reserved as booked. No waiter to assist and we chose any table. After 15 min, still no service, then went to a waiter and asked for service....More

Thank gucci139
Reviewed August 3, 2018 via mobile

I don’t understand how this spa manages to get such bad reviews. Well firstly, the venue is amazing, it’s so classy and there are ample photo ops. It’s not busy so you feel like you’re in your own oasis. The service was also excellent.

Thank innocentiam673
Reviewed April 1, 2018

We visited this spa at the recommendation of a friend. We read the description on their website and it appeared idyllic. This was also where my wife and I got engaged, and decided it would be nice to do a trip down memory lane. Sadly,...More

1  Thank Grant H
Reviewed September 16, 2017

I went to the Spa twice in August 2017. Originally only booked for a couple of hours on my first visit, and then booked again a week later. I first had the Collagen Intense Facial & Jetlag Recovery massage. The second time I had the...More

Thank Theresa L
Reviewed July 3, 2017

Information on treatments and availability was poor and contradictory. I had been looking forward to a nice massage and beauty treatments to melt away the tension. Instead my interaction with the staff was frustrating and time consuming. More importantly, the therapist had a heavy hand...More

1  Thank worldtraveler16
Reviewed February 20, 2017

I arrived to what seemed like an idyllic setting. The grounds are beautiful and my first impression of the spa is that is was lovely and serene. The staff at reception gave me a warm welcome and it all seemed to go well. However, once...More

2  Thank Camilla54
Reviewed October 9, 2016 via mobile

The steam room was unusable - sagging stained roof, a lot of water dripping off & smelled of mould. They had a sign saying that they would fix it but who knows when that will be. Awkward waiting area and treatment was average at best....More

2  Thank LinB09
Reviewed March 9, 2016

My wife and I had a thoroughly enjoyable experience in this well appointed and managed Spa . We had a 'couples' hot stone massage performed by two very pleasant young ladies . The massage room was inside however it is possible to have it done...More

Thank Jack M
Reviewed December 6, 2015 via mobile

Terrible service😡😡😡 Booked a full day spa session for 3 (to finish at 17:00), told to arrive at 8am only to find the place deserted. No receptionist in sight, no welcoming personnel & no beauty therapists. Eventually one of the therapists showed up at about...More

2  Thank Quest608410
Reviewed August 31, 2015

Not a good experience at all. I was taken there for my 70th Birthday for a mani pedi and spa experience. It was a disaster from start to finish. Untrained staff, shoddy service, my toes are still damaged to this day from the person who...More

1  Thank ESKMiller
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