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The Blue Train

405 Reviews
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The Blue Train

405 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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191 Paul Kruger Street NZASM Building, Second Floor, Pretoria 0084 South Africa
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Chrissy C wrote a review Jun 2020
Isle of Man, United Kingdom19 contributions5 helpful votes
+1
Holiday offs lifetime, did train Cape Town to Pretoria en route to Kruger. Train was selected as hubby doesn't like to fly. Poor from arrival at station. No fizz only juice, no canapes distributed, advised wifi not working. Suite - asked butler to replace flowers al allergy to lilies - removed but not replaced. Found previous guest survey in bathroom. Gold plated taps wrapped in masking tape. Window blind not in runner so knocking all night. Lights hanging from fitting. Phone to call butler registered to wrong room. Advised butler who said she would fix but didn't so no service for whole journey. Dining room waitress took menu choices then proceeded to remove wrong cutlery. Cutlery water stained and not polished. Breakfast, no menu on table. Waitress asked what we wanted so we asked what there was. She verbalised some suggestions instead of handing us menus to select from. Trip to Kimberley was ok. Waited a long time to depart after so didnt see the flamingos lake. No announcement when we went over before Orange River. Leaving- train manager advised process over tannoy. Butler came and over ruled what had been said. Manager saw us on platform, rollicked the butler and told us to get back on train. All in all very poor not the experience we were led to believe we would get or were paying for.
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Date of experience: September 2019
1 Helpful vote
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Response from TheBlueTrainSA, Guest Relations Manager at The Blue Train
Responded Jul 6, 2020
Good day Christine, We hope you are well, and we thank you for taking the time to share your review. Our team has reached out to you regarding your experience with us, and we would like to apologise once again. Following our last communication, we hope that the actions we have taken have addressed your experiences. We want to share some of the changes we have begun to implement since your last trip with us. The Blue Train dates back to the 1900s. Through the years, we have been cautiously restoring and maintaining the train to preserve the train's appearance in its original period without losing its character and old-world charm. The train is currently undergoing a routine refurbishment process. We have implemented regular staff training, and we have made further changes to our staff complement to ensure that our guests are guaranteed the best service at all times. The Blue Train is proud to announce that we have appointed a new Executive Chef. Chef Cresan Ramajathan's specialty is classic French fine dining, and avant-garde, contemporary cuisine - and his fresh ideas and interpretation of 'the luxury of slow' are already resonating with guests. The Blue Train continues to work on improving its services, and your review will contribute to this. Kind regards, The Blue Train Team
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barry_privett wrote a review May 2020
Torquay, United Kingdom3 contributions3 helpful votes
earlier this year my partner and I travelled on The Blue Train from Cape Town to Pretoria.When we got on the train we were told we had no water and would have to wait till the got further along the line before water would be back .The butler said if we needed to contact her we phoned her but then whilst laughing said there was no point as the phone didn't work nor did the internet.The air conditioning broke down twice .When I wanted to know where a light switch was I had to pace up and down the corridor till I found someone to contact our butler. On her eventual arrival she was very abrupt telling us she had already shown us where this switch was.The only other time I saw her was when we were leaving and she was waiting for a tip.Incidently we had no water again on the morning we were leaving .I have given an extra star because the food, bar area and the sax player was very good
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Date of experience: January 2020
2 Helpful votes
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Response from TheBlueTrainSA, Guest Relations Manager at The Blue Train
Responded Jun 30, 2020
Good day Barry, We hope you are well, and we thank you for sharing your feedback. The Blue Train apologises for the experiences you encountered as they do not represent who we are as an establishment. We want to assure you that we are making the necessary changes at The Blue Train to ensure that similar experiences do not happen in the future. We are listening to our guests, and we are making substantive changes to improve The Blue Train experience. The Blue Train dates back to the 1900s. Through the years, we have been cautiously restoring and maintaining the train to preserve the train's appearance in its original time period without losing its character and old-world charm. The train is currently undergoing a routine refurbishment process. We have implemented regular staff training, and we have made further changes to our staff complement to ensure that our guests are guaranteed the best service at all times. The Blue Train is proud to announce that we have appointed a new Executive Chef. Chef Cresan Ramajathan's specialty is classic French fine dining, and avant-garde, contemporary cuisine - and his fresh ideas and interpretation of 'the luxury of slow' are already resonating with guests. The Blue Train values your review, and we appreciate you taking the time to share. Kind regards, The Blue Train Team.
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mbardrick wrote a review Mar 2020
Royal Tunbridge Wells, United Kingdom27 contributions7 helpful votes
Having experienced similar luxury trains worldwide and read the marketing we were anticipating a 5 star experience. Sadly, many aspects of the The Blue Train don't come close to 5 stars. The lounge area is similar to a business class lounge where all passengers are greeted, served drinks and food while they wait for the boarding to commence. In our experience we were delayed by 2/3 hours waiting for the train to come out of its siding. From talking with staff this sounds like a regular occurrence as they have no priority on SA railways. While in the lounge you are invited to choose which dinner sitting you would prefer (6pm or 8pm). We chose 6pm on the first night and 8 pm the second night. This caused a bit of huffing and puffing by the on train restaurant manager as it made his life more difficult (his words) and he wanted us to choose the same time for both nights. Ultimately we had dinner in our cabin on the first night to make things easier for ourselves although even this choice was questioned by the restaurant manager. We were met by our train butler who onboarded us into our cabin. Not the most pleasant of experiences especially when we advised her of our dinner preference. After a few more negative experiences I requested the train manger replace our butler with someone who was going to be positive in supporting our onboard train experience! This he did with good grace and the replacement butler was truly exceptional for the duration of the trip. Maybe we just got unlucky with our first butler. Meal time was always chaotic and generally an unpleasant experience. The food was satisfactory but the service poor and inattentive. The pre-train instruction of wearing jacket/tie for men and elegant attire for ladies wasn't enforced so while many had bothered to drag their suits, dresses or jackets with their other luggage onboard many didn't and resulted in a mix of attire and left you thinking why did I bother! The train cabin was the highlight of the trip. The look and feel was similar to the Orient Express but with your own ensuite! There was nothing better sitting in the cabin looking out the window as the train rolled on by. We missed out on the Kimberly visit because the train was delayed again by over 3 hours. Announcements were few and far between. In summary, a disappointing trip with the only highlights being the cabin and our second butler! We are pleased we can say we've ticked The Blue Train box but we wouldn't do it again.
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Date of experience: March 2020
2 Helpful votes
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Response from TheBlueTrainSA, Guest Relations Manager at The Blue Train
Responded Jun 30, 2020
Good day mbardrick, Thank you for taking the time to share your feedback, and we extend our sincere apologies for your experiences with us. The Blue Train dates back to the 1900s. Through the years, we have been cautiously restoring and maintaining the train to preserve the appearance of the train in its original time period without losing its character and old-world charm. The train is currently undergoing a routine refurbishment process. We have implemented regular staff training, and we have made further changes to our staff complement to ensure that our guests are guaranteed the best service at all times. The Blue Train is proud to announce that we have appointed a new Executive Chef. Chef Cresan Ramajathan’s specialty is classic French fine dining and avant-garde, contemporary cuisine - and his fresh ideas and interpretation of ‘the luxury of slow’ are already resonating with guests. We value your feedback, and we thank you for taking the time to share your experience. Kind regards, The Blue Train Team.
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KevinGilling wrote a review Mar 2020
Bournemouth, United Kingdom61 contributions15 helpful votes
The Blue Train offers a wonderful way to travel south through South Africa. The facilities are splendid the food and service is 1st class. We met some interesting people over the 3 days.
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Date of experience: February 2020
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jess12448 wrote a review Mar 2020
King's Lynn, United Kingdom20 contributions11 helpful votes
We were three hours late boarding due to a 'protest', when we did, we had to travel to the depot through a very rough area which was really intimidating. We then sat on the train for a very long time before moving off. We came to a standstill 40 miles later because the overhead cables had been stolen. By the next morning we had covered about 50 miles in total, during the night the train was shunted back and forth, there were obviously men working on something, we had a rather sleepless night. The compartments are much smaller than the photographs suggest, they are shabby and grubby and definitely not luxurious. Some of the meals were ok and some were not. we should have arrived in Cape Town around 10 a.m. in reality it was after 5p.m. The visit to the Kimberley was cancelled and we also lost a day of our holiday. We were extremely disappointed with the whole experience and would definitely not recommend the Blue Train.
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Date of experience: March 2020
2 Helpful votes
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Response from TheBlueTrainSA, Guest Relations Manager at The Blue Train
Responded Jun 30, 2020
Good day Jess, We are truly sorry to learn that your journey with us on-board The Blue Train was disappointing. We want to apologise for your experience with us. We appreciate your feedback, and we continue to work on the experience for all guests. The Blue Train dates back to the 1900s. Through the years, we have been cautiously restoring and maintaining the train to preserve the appearance of the train in its original time period without losing its character and old-world charm. The train is currently undergoing a routine refurbishment process. We have implemented regular staff training, and we have made further changes to our staff complement to ensure that our guests are guaranteed the best service at all times. The Blue Train is proud to announce that we have appointed a new Executive Chef. Chef Cresan Ramajathan's specialty is classic French fine dining and avant-garde, contemporary cuisine - and his fresh ideas and interpretation of 'the luxury of slow' are already resonating with guests. From an operations perspective, The Blue Train continues to seek effective measures to combat delays caused by the country's rail infrastructure. We want to assure you that we are making changes, and we are improving the guest experience on-board The Blue Train for future travel. We thank you for your review Jess, and we genuinely appreciate your feedback. Kind regards, The Blue Train Team.
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