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Ingelosi Tours and Transfers

Pretoria 0182, South Africa
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Unhelpful Johannesburg to Suncity transfer operator - Ingelosi

Hi – I used the company recently and I had a negative experience. I was a first time visitor to... read more

Reviewed February 24, 2017
RamSoundar
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London, United Kingdom
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Feb 24, 2017
“Unhelpful Johannesburg to Suncity transfer operator - Ingelosi”
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Pretoria 0182, South Africa
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Reviewed February 24, 2017

Hi – I used the company recently and I had a negative experience. I was a first time visitor to South Africa and had booked a private transfer (not shuttle) from Johannesburg airport to Suncity resort and a return trip back to Johannesburg. I have...More

3  Thank RamSoundar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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MarthievDyk
Mr RamSounder, I am the owner of Ingelosi Transfers and I invited you before to contact me to discuss this matter. You accepted our T&C's which where in writing. You chose the cheapest travel option and we made it very clear from the word go that the vehicle to be used will be a sedan or a minibus, pending availability. You did not pay for a luxury vehicle, or a vehicle to be at your disposal for the day, Sir. You made very last minute arrangementa, yet we assisted as far as we possibly could. You never advised in advance, as per our T&C's, that you wish to amend the departure time on you return date, yet you expected the vehicle to wait for you for a unlimited time. Be fair, sir. You are badmouthing my company while you know you were at fault while we kept our part of the agreement by waiting 45 minutes after your scheduldd departure time.
April 29, 2017|
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Response from MarthievDyk | Property representative |
PS: How you would have "expected a car such as a Toyota Corolla" with a driver and therefor a maximum passenger carrying capacity of 2, if you are a whole family traveling with children? You booked and paid for a minibus... More
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