Hi ChrisP4242! 👋 Thanks so much for taking the time to write us a review of your experience playing with us! I'm the owner, and I'm very sorry to hear you didn't feel that you experienced a 5-star experience. You're certainly correct that our Kate's Motel game is a challenging game for players new to escape rooms! I do apologize that you didn't recognize the low escape rate for the game, which typically signals a more challenging game. Perhaps we could do a better job advertising this fact and we will certainly look into how we can improve conveying the difficulty level. I am happy to hear you had fun nonetheless (I lose when I play escape rooms, too! ha!), and I would love to have you guys give our other games a shot: we really want everyone to feel we're a 5-star facility, and I'd love the chance to earn that extra star from you! Please contact me personally at kate@escapechandler.com if you'd like to come back and try another game! I'll help you select the perfect game for your group! Thanks again for taking the time to write a review of us. We do sincerely appreciate it!