We appreciate that you took the time to write about our store and thank you for your comments about our clothes and jewelry. It sounds as if you were treated rudely and for that we apologize. We really make an effort to try and provide a wonderful and welcoming experience for people coming into the store. That means, in addition to a well laid out store and attractive displays, salespeople who are there to be helpful and friendly, but not pushy, who leave guests to wander but are attentive if they need help. That may come off as a bit stand offish if one is used to being smothered with attention as soon as you enter a store. That said, I think in your case it sounds as if you were unacknowledged and also felt unwanted. That's not acceptable to us as owners nor as shoppers ourselves. We have brought this to the attention of our staff and once again emphasized the necessity to welcome guests and be attuned to their needs. We hope you'll give us another chance when you visit Bisbee again.

What a lovely compliment from Toronto! We are happy you have enjoyed your shopping experience at PanTerra. We work hard at accommodating all figures, and look forward to your next visit to Bisbee.

We are happy you enjoyed your shopping experience and trust that we may see you back again soon. May the compliments will keep on coming!