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About Sapa Express
Sapa Express is the first and unique transportation company using the Noble Limousine 28 seats bus made in South Korea, which is called "Special aircraft on the ground" in business class, aim to supply luxury vehicle to passenger who want go to Sapa. Sapa Express promote for luxury tourism transportation, to take the shortest time along the way from Ha Noi to Sapa around 5.5 hours with 30 minute short break. Tourists would have more time to stay in Sapa and spend more to enjoy atmosphere of fabulous mountain area.
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Dr. Ashok K. Ghosh wrote a review May 2020
14 contributions3 helpful votes
We trekked from Sapa Town for 7 km through a forested path. It was muddy Dou to rain in previous night. After some steep climb, we came down to a valley with terrace cultivation. The landscape was awesome. Reached Lao Chai village, home of Black H'Mong people. Liked their traditional dress and their friendly attitude. The place was nicely decorated with flowering plants and handicrafts.
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Date of experience: February 2020
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Thomas M wrote a review Mar 2020
8 contributions5 helpful votes
I'm currently on the first day of this tour. I was hesitant about booking an $85 tour given how affordable Vietnam is but I decided to gamble. The morning transport went fine. After that I would have to say I've lost on this gamble. The operator managing the bus ride didn't know I was apart of her tour. Forgivable of course but it set off alarms, and rightly so. I check into the Sapa Express Hotel and I'm neither impressed or discouraged at this point. I'm immediately hurried off to lunch, which was subpar. Set menu with decent portions but low quality even for my standards and I love cafeteria food. My guide was a young woman named Lee. Her English seemed good and she seemed inclined to talk. I happened to be the only one on the tour so I felt optimistic things would improve upon lunch. The walk was foggy and after some small talk we settled into a quiet pace towards Cat Cat. I was expecting some local history or culture from my guide but there was none. No insight on the area or the people. I was told to take 5 mins at the first vantage point lookout. 10 at the second and 15 at Cat Cat Village. Being some one that doesn't take tours because I don't see the point in paying someone to do something I can do myself, which usually means navigate and lookup info on an area, I was even further disappointed seeing so many people clearly able to read a map to find this easily accessible place. My guide did nothing to add to this tour other than walk in front of me. I didn't feel I could immerse myself and I know I certainly wouldn't have paid more than $20 for everything I received today. It's really my own fault though. I shouldn't have been lazy while planning this visit to Sapa. All I needed to do was spend a half hour pricing the cost of transportation and looked up the sights myself. After the end of my 'tour' to Cat Cat I asked the person at the front desk about getting a partial refund for the next days tour and just keeping my return transfer. The nice lady asked someone in the back who yelled back at her essentially 'No!' I wasn't satisfied with this so I asked to call someone which I believe she did and she came back with an answer that I could cancel the next day and they would refund me $10 off the $85 I spent, $32 of which was for round trip transportation. So 2 meals, one night in a 2 star hotel, and a half a day tour amount to $10 according to Sapa Express. That sounds right to me, so why am I being charged $50? I just want others to know that you do not need a tour guide for this visit, especially not Sapa Express. Their staff are nonchalant at best and apathetic at worst. Save yourself the money and do a little homework. At the least, they have reasonable transportation rates.
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Date of experience: March 2020
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Response from thuy n, Người quản lý at Sapa Express
Responded Mar 11, 2020
Hi Thomas. Thank you for your comment here. But let me explain to you something you have wrong think. Firstly this time is Corona Virus, not have much customer can enter to Sapa, it reason why the tour do not have more customer but we also setup to you like the private tour with group tour price. Secondly you said expensive tour with half day, let me count for you. Your trip we sale 115 USD but in the low season you bought supper discount with 85 USD only include: Rountrip bus ticket = 32 USD + 2 meal = 14 USD + one night Deluxe room 2 star hotel 18 USD + Entrance fee 5 USD + tour guide 15 USD = 84 USD total ( you just paid 85 USD ONLY but for 2 DAYS - remember 2 days not the Half day ). so how to refund when we offer to you 10 USD refunded. How you can buy all of that with 10 USD? So it Worth or not Worth with it. Travelling in Vietnam always cheaper than other country but it not meaning few dollas can buy many things. I am not happy with you when i already support the good value but get the not nice comment. Regards.
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Reid Smoot wrote a review Mar 2020
Salt Lake City, Utah15 contributions22 helpful votes
We traveled with Sapa Express on our way back from Sapa to Hanoi and we were very impressed. Seating was comfortable, but what we loved most was how friendly and helpful the staff was. Daniel was very kind to our children and particularly understanding and helpful when our fidgety 1 year old moved around on the bus. We traveled with a family of 6 (4 children ages 13 to 1). We did a different service to Sapa, and much preferred this one. They will also drop you off at your hotel in Hanoi, which was extremely convenient.
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Date of experience: February 2020
2 Helpful votes
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Nick squiggly mouse 123 wrote a review Feb 2020
Perth, Australia3 contributions2 helpful votes
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
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Date of experience: February 2020
1 Helpful vote
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Nosipho wrote a review Jan 2020
Jeonju, South Korea1 contribution
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
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Date of experience: January 2020
1 Helpful vote
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