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Tom Travel

Sapa, Vietnam
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About Tom Travel
TOM TRAVEL is an international tour operator, We organize the trip all over Vietnam, Laos and Cambodia. Our expert sale team will assist you with any requisition.
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Tom Travel
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119Reviews2Q&A
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Carol B wrote a review Feb 2020
Newbold, United Kingdom84 contributions20 helpful votes
We had 2 half day treks with Ly. She was interesting telling us about Hmong life and her life. She told us about local crafts and farming. She really made our stay here special sand something we will never forget.
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Date of experience: February 2020
1 Helpful vote
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Response from Andy N, Manager at Tom Travel
Responded Feb 25, 2020
Dear Carol B ! It’s so wonderful when seeing your review here. First of all, I would like to express the heartiest thanks for choosing TOM Travel as your travel agent and trusting us to be your companion during your trip. We are very happy when our guide ( Ms.Ly) can make a good impression to you with 2 haft day tour and really appreciate your kind expressions. It’s our pleasure to service a respectable guest like you. Hope that we will have change to make you satisfied again on the next trip to Vietnam . One again thank you so much! With my sincerity ! Nguyen Minh Tien.Mr Sales Manager tien@trailsofmountain.com
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BrewskiTraveler wrote a review Nov 2019
Singapore, Singapore43 contributions14 helpful votes
My wife and I went back to Sapa after three years. We arranged everything with Mr Tien from Tom Travel. He was very helpful and prompt with replies. He arranged for someone to pick us up from our hotel in Hanoi and sent us to the train station. He also managed to find and got our trekking guide Ms Yao from our previous trip to guide us again. She is a young lady from the Black Hmong tribe. Very courteous, knowledgeable and took care of us very well. She will customise the trek based your preferences and trekking abilities. I highly recommend her as your trekking guide and Tom Travel to organize your adventure in Sapa.
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Date of experience: October 2019
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Response from Andy N, Manager at Tom Travel
Responded Nov 25, 2019
Dear BrewskiTraveler ! Thank you for taking time to write your comments on Tripadvisor It gives us great pleasure in knowing that you had an amazing trip to Sapa. Everyone at TOM Travel appreciates it very much. Ms Yao , always takes very good care of her clients.Your helpful comments are much appreciated and your feedback will help us to continually improve our product and services We definitely keep up our good work and We are always ready to be your trip organizer for the next trip to Vietnam Thanks a lot, see you soon. On behalf of TOM Travel Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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Roger N wrote a review Oct 2019
Banbury, United Kingdom13 contributions2 helpful votes
This visit was part of our personalised tour arranged by Indochina Pioneer. Our TOM Travel guide, Mr Thuy was excellent. Selected a pace which suited us and was extremely considerate by stopping to talk at times when he felt we needed a rest. This was coupled with not only an excellent itinerary and detailed knowledge of the region and its people. We felt privileged to be given access to Mr Thuy's personal views and details of his family life. A truly splendid experience. Very please to recommend.
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Date of experience: September 2019
1 Helpful vote
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Response from Andy N, Manager at Tom Travel
Responded Nov 25, 2019
Dear Roger N ! Thank you for the great feedback We're happy to hear that you enjoyed your tour in Sapa with our services. Mr Thuy is one of our best local tour guide his always take the best care with his client's. On behalf of TOM Travel i would like to say thank you so much for using our services and ranking us so highly. Hope to see you again in the near future! Yours sincerely Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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Peter W wrote a review Oct 2019
13 contributions6 helpful votes
My friend and I booked a 5 day trek around the Sapa area, finishing at the Topas Eco Lodge. The trek was fantastic. Our guide "Sapa Bob," ( Hue ) was brilliant. He was very professional as well as being quite relaxed and funny. His knowledge of the area, animals, vegetation, and anything else we asked him about Vietnam was impressive. He took care of everything efficiently in his easy stride. The scenery was fantastic, the homesteads with the local families was great fun, the rice wine was strong. After our trek we went on a 6 day tour of Northern Vietnam into the mountainous area. Sapa Bob looked after us on this tour also and continued his world class service. Our drive, Vun, was a very responsible and amiable driver, and good fun as well. The scenery was amazing.
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Date of experience: October 2019
1 Helpful vote
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Response from Andy N, Manager at Tom Travel
Responded Oct 14, 2019
Dear Mr.Peter ! Thank you very much for booking our Travel company and using our services, it is my lucky when having your trust. Having a chance to meet you with your friend and do the first trip to Vietnam – with 11 days Viet Nam package tour including: Sapa Trek And Northern Tour for you is my pleasure. It is great when you and your friend are happy with the tour. Next time, if you travel to other beautiful part of Vietnam or Laos or Cambodia, please contact me, I will try my best to bring the wonderful trip for you again. One again thank you very much. Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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Sameer V wrote a review Sep 2019
San Diego, California12 contributions7 helpful votes
I booked a Sapa trip (from Hanoi) through this company and everything was well organized and precisely planned, starting from the train tickets to hotel transfers to the trekking tours while in Sapa. Mr Edward is very good at organizing these trips. Last but not the least, a special mention for our tour guide, Ms Yao who is a delightful young girl from the Black Hmong ethnic community; her stories about this region left an indelible impact on us. The hills in Sapa are beautiful but the ethnic people like Ms Yao in villages of the region are the real highlight.
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Date of experience: September 2019
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Response from Andy N, Manager at Tom Travel
Responded Nov 25, 2019
Dear sameerv1982 ! Thank you so much for your review on Tripadvisor Great to hear your overall experience of tour in Sapa and enjoyed our services On behalf of TOM Travel team, i would like to thank you very much for your holiday in Sapa and booking tour with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve our product and services. We are is waiting for your next visit. Please, keep recommending our services. On behalf of TOM Travel Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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