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Tom Travel

Sapa, Vietnam
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About Tom Travel
TOM TRAVEL is an international tour operator, We organize the trip all over Vietnam, Laos and Cambodia. Our expert sale team will assist you with any requisition.
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Hours Today: 12:00 AM - 11:59 PM
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Tom Travel
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120Reviews2Q&A
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davidtm2003 wrote a review Yesterday
5 contributions3 helpful votes
I cannot recommend this company highly enough! We were so lucky to have Maya as our tour guide - she is sensational. She is a local living in Sapa all of her life here. She was warm and friendly, answered all of our questions, took photos and took care of us. If you want to help locals this is the way, as Maya aso directed us where to shop and who to purchase from so that our money would go directly towards helping the local people. We will definitely comeback and do tours with her. She can take you to all type of tours in Sapa and share her local knowledge and recommendations. Maya has a genuine and kind heart and makes you feel like family, while sharing this beautiful part of the world.
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Date of experience: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carol B wrote a review Feb 2020
Newbold, United Kingdom92 contributions66 helpful votes
We had 2 half day treks with Ly. She was interesting telling us about Hmong life and her life. She told us about local crafts and farming. She really made our stay here special sand something we will never forget.
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Andy N, Manager at Tom Travel
Responded Feb 25, 2020
Dear Carol B ! It’s so wonderful when seeing your review here. First of all, I would like to express the heartiest thanks for choosing TOM Travel as your travel agent and trusting us to be your companion during your trip. We are very happy when our guide ( Ms.Ly) can make a good impression to you with 2 haft day tour and really appreciate your kind expressions. It’s our pleasure to service a respectable guest like you. Hope that we will have change to make you satisfied again on the next trip to Vietnam . One again thank you so much! With my sincerity ! Nguyen Minh Tien.Mr Sales Manager tien@trailsofmountain.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BrewskiTraveler wrote a review Nov 2019
Singapore, Singapore44 contributions40 helpful votes
My wife and I went back to Sapa after three years. We arranged everything with Mr Tien from Tom Travel. He was very helpful and prompt with replies. He arranged for someone to pick us up from our hotel in Hanoi and sent us to the train station. He also managed to find and got our trekking guide Ms Yao from our previous trip to guide us again. She is a young lady from the Black Hmong tribe. Very courteous, knowledgeable and took care of us very well. She will customise the trek based your preferences and trekking abilities. I highly recommend her as your trekking guide and Tom Travel to organize your adventure in Sapa.
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Date of experience: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Andy N, Manager at Tom Travel
Responded Nov 25, 2019
Dear BrewskiTraveler ! Thank you for taking time to write your comments on Tripadvisor It gives us great pleasure in knowing that you had an amazing trip to Sapa. Everyone at TOM Travel appreciates it very much. Ms Yao , always takes very good care of her clients.Your helpful comments are much appreciated and your feedback will help us to continually improve our product and services We definitely keep up our good work and We are always ready to be your trip organizer for the next trip to Vietnam Thanks a lot, see you soon. On behalf of TOM Travel Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roger N wrote a review Oct 2019
Banbury, United Kingdom13 contributions12 helpful votes
This visit was part of our personalised tour arranged by Indochina Pioneer. Our TOM Travel guide, Mr Thuy was excellent. Selected a pace which suited us and was extremely considerate by stopping to talk at times when he felt we needed a rest. This was coupled with not only an excellent itinerary and detailed knowledge of the region and its people. We felt privileged to be given access to Mr Thuy's personal views and details of his family life. A truly splendid experience. Very please to recommend.
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Date of experience: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Andy N, Manager at Tom Travel
Responded Nov 25, 2019
Dear Roger N ! Thank you for the great feedback We're happy to hear that you enjoyed your tour in Sapa with our services. Mr Thuy is one of our best local tour guide his always take the best care with his client's. On behalf of TOM Travel i would like to say thank you so much for using our services and ranking us so highly. Hope to see you again in the near future! Yours sincerely Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter W wrote a review Oct 2019
13 contributions24 helpful votes
My friend and I booked a 5 day trek around the Sapa area, finishing at the Topas Eco Lodge. The trek was fantastic. Our guide "Sapa Bob," ( Hue ) was brilliant. He was very professional as well as being quite relaxed and funny. His knowledge of the area, animals, vegetation, and anything else we asked him about Vietnam was impressive. He took care of everything efficiently in his easy stride. The scenery was fantastic, the homesteads with the local families was great fun, the rice wine was strong. After our trek we went on a 6 day tour of Northern Vietnam into the mountainous area. Sapa Bob looked after us on this tour also and continued his world class service. Our drive, Vun, was a very responsible and amiable driver, and good fun as well. The scenery was amazing.
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Date of experience: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Andy N, Manager at Tom Travel
Responded Oct 14, 2019
Dear Mr.Peter ! Thank you very much for booking our Travel company and using our services, it is my lucky when having your trust. Having a chance to meet you with your friend and do the first trip to Vietnam – with 11 days Viet Nam package tour including: Sapa Trek And Northern Tour for you is my pleasure. It is great when you and your friend are happy with the tour. Next time, if you travel to other beautiful part of Vietnam or Laos or Cambodia, please contact me, I will try my best to bring the wonderful trip for you again. One again thank you very much. Nguyen Minh Tien.Mr Sales Manager Email: tien@trailsofmountain.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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