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About Mandarin Cruises
As a part of the Mandarin Co;Ltd located in Chau Doc, we offer local tours in Chau Doc and Can tho. With our experiences we will help you to explore a whole new world in Viet Nam.
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Mandarin Cruises
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Ben wrote a review Nov 2019
Ho Chi Minh City, Vietnam18 contributions25 helpful votes
There are three companies offering boat service from Victoria Hotel Chau Doc to Phnom Penh and after our trip today (November 26, 2019) I would say Mandarin is probably the worst. Of the three companies, one is low cost (Hang Chau, 600k) and the two others, Victoria and Mandarin (1.500k), are supposed to be higher class service. According to Mandarin, some of the things they offer above Hang Chau include: 1. Latest model of speed boat - not really true, they're all using basically the same boat. Any differences in quality are minimal and hard to notice. 2. WiFi - it didn't work at all for the full duration of the trip. Not even a little bit. In other words, no Wifi 3. Lunch provided - lunch consisted of a few small snacks and cheap ham and cheese singles on dry flavorless white bread. You'd be better off brining a few snacks and fruit from the local market. 4. Air conditioning - our boat had air conditioning but the windows and doors were wide open and with the river breeze it made no tangible difference at all. All in all the difference between this so-called luxury service and the cheaper Hang Chau are negligible yet it's double the cost. The reason they get away with it is probably the fact they are catering to mostly older European clientele. Vietnamese don't book with Mandarin.
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Date of experience: November 2019
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Response from Mandarin C, Người quản lý at Mandarin Cruises
Responded Nov 27, 2019
Dear Benjamin Thank you for being on board with Mandarin! Though it is not a great experience with you however Mandarin will try our best for next time of your visit. On behalf of the team, we are so sorry for this unhappy trip, we wish the best for you. Have a nice day.
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Frank wrote a review Nov 2019
3 contributions1 helpful vote
Bruce at Mandarin Cruises helped me arrange a fantastic 5 day custom private charter cruise of the Mekong delta, plus return transport on his ferry service between Phnom Penh and Chau Doc. I can't say enough good things about their service, amazingly personal and responsive to my endless emails and WhatsApp messages. Vien and the rest of the staff on the ferry were excellent, really friendly professional services. Super easy border crossing. Our party had the ferry to ourselves going down, so very comfortable. Bruce met us at the ferry terminal in Chau Doc and helped to get us set-up with SIM cards for Vietnam, then picked us up in the morning from hotel for a ride back to the dock. The next morning we set-off for a 5 day charter on one of Mandarin's slow boats. Highly recommend if you're looking for a unique experience for a few days and have a sense of adventure. Very relaxing, just sipping drinks, playing cards and watching the world go by. There are endless small canals and waterways in the area to explore, and plenty of small towns along the way to stop along the way and get a room. Our captain was excellent, very accommodating to our requests. Basically worked like a self-hire boat with pilot, he took us anywhere on Google maps we wanted to go (but be prepared to do some of your own navigating). These guys are pros and really put in the effort to provide a high standard of service. While everyone else said "no" to my travel plans, these guys went the extra mile to make it special.
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Date of experience: November 2019
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Christina P wrote a review Feb 2019
69 contributions21 helpful votes
We used Mandarin Cruises to travel from Cambodia to Vietnam. I would recommend it over flying. It's quick and easy and much more fun. Helpful, responsive staff, great boat trip and given that it includes transfers each end, snacks and helpful staff who assist you in dealing with the border crossing, it's also great value. We had a really good experience. The hotel pick up and drop off was particularly appreciated as I hadn't realised it was included. Thanks!
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Date of experience: January 2019
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Response from operation3, Người quản lý at Mandarin Cruises
Responded Feb 9, 2019
Hi Christina It was our pleasure to have you on board, we believe that you have had a great excursion with the team. Happy new year and best wishes for you.
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Patrick K wrote a review Jan 2018
Llandyrnog, United Kingdom796 contributions303 helpful votes
Thoroughly enjoyed our trip from Chau Doc to Phnom Pen. Great views & lovely sat at the back of the boat in the open air. So much better than a coach - not only did we avoid the traffic, but we had lunch & beer as well
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Date of experience: January 2018
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Response from operation3, Người quản lý at Mandarin Cruises
Responded Feb 2, 2018
Dear Patrick Great to have you on board with our crews! Thank you and would love to see you again!
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Graham P wrote a review Nov 2017
Tadley, United Kingdom488 contributions189 helpful votes
A first glance this was a good boat with internal aircraft style seating, loo and back area for fresh air. In practice the seats were too close together (33 people) for our group and small hand luggage whilst the main luggage for our 6 hour trip to Phnom Penh went below the stern deck which was (during the cruise) also used to house drums of diesel! Luggage contaminated......unacceptable! Rear deck was extremely noisy (fast boat) and we could not converse, no one spoke good English so no commentary on the Mekong, it's banks or traffic! This could have been so much better. Most Windows had been darkened so vision from below was restricted although could be partially opened. No so at the front where the wind whistled in on a warm but wet day! With a little attention to detail these cruises could be really good but the management obviously did not pay any attention to a Trip Advisor report back in June 2016 so I doubt they will to this either?
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Date of experience: November 2017
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Response from operation3, General Manager at Mandarin Cruises
Responded Dec 5, 2017
Dear Mr Graham As the GM of this business, I would like to thank you for writing this reviews in order to help us make it better! Please notice that we do answer every feedback on Tripadvisor then upgrade our conditions to please the guests but as a fast boat we still have some weakness that all the boats must have been affected by the noise and the weather. Windows must be in dark color to prevent the UV ray as it is the worst when you travel around Asia, shadows could be your saver but we though that will not be enough if you want to see outside! The boat you have traveled on has more than 33 seats always for every 6 hours route so I think that could fit your group by itself. Finally, the hostess on board just help you at the immigration so by the meaning of tour guide is not appropriate for him. Mandarin Cruise is always listening to guests and we will do it better for you at the very next time. P/s : So sorry for your suitcases but we have paid all the fee and the new Ones, which means we are very responsible for your travelling.
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