Island Wings Air Service
Island Wings Air Service
5
About
Share Michelle's love of flying through our vast Alaskan wilderness. Experience the freedom of flight over the wild grandeur of the mountains, the islands and the endless sea. Island Wings takes the time and makes the effort to help you realize your Alaskan dreams. Our focus is the quality of your experience. From the handling of your reservation, to the equipment we operate, to the places we visit; we don't compromise and neither should you.
Ketchikan, Alaska

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles826 reviews
Excellent
791
Very good
18
Average
9
Poor
5
Terrible
3

Jim P
5 contributions
5.0 of 5 bubbles
Jun 2023 • Couples
Island Wings truly delivered a wonderful experience in ketchikan. Owner Michelle took us up in her classic, beautifully maintained De Havilland seaplane to see the fjords and lakes in the area. Michelle played relaxing music as she flew. Takeoffs and landings were exciting but none events, I had to watch the Pontoon to see when we actually touched the water, it was so smooth. She chose a picturesque lake for our interim Landing site and beached the aircraft so we could walk the shore and take pictures. Perhaps on the pricey side, but so absolutely worth it! I would definitely pay the same amount to go up again tomorrow if I was in ketchikan.
Written June 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dolly2377
wilmot, wi86 contributions
5.0 of 5 bubbles
We also flew with Michelle of Island Wings. She is awesome! She is very knowledgable and experienced. When we arrived at the dock she was going through her pre-flight inspections and she was obviously very serious about them. I never felt uneasy from the time we boarded the plane, to when we landed inside the park, to when we arrived back in Ketchikan. My husband sat up front next to the pilot on the way in and I traded seats with him on the way back. It was amazing! My husband is weary of flying, especially in small planes, and he admitted to me after the flight that he had been worried about it since I planned the trip! He said it was the highlight of the entire trip to Alaska and he couldn't believe how comfortable he was on the plane.
I highly recommend this trip especially with Michelle and Island Wings!
Written September 10, 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Doug H
Goshen, in9 contributions
4.0 of 5 bubbles
Sep 2011 • Couples
This was a beautiful flight. It was a highlight experience on our Alaska cruise. Michelle has a great plane, and as far as I know, her flight to Misty Fjords is the only one where you can get out of the plane when she lands. She allowed us to explore around 15 to 20 minutes and took pictures for us while we explored the amazing beauty around us.

But the down side to our trip was Michelle. She was not personable. She let us know quickly that she was losing money on our flight because my wife and I were the only ones who had booked, and she seemed grumpy. In the middle of the flight, my wife, who is a Sarah Palin fan, said something positive about Sarah Palin's effect on tourism to Alaska to Michelle. That was a mistake. MIchelle obviously has no love lost on Sarah Palin, and gave us a rant on why Sarah Palin was "the worst thing to ever happen to Alaska." We were on vacation and had no desire to get into a political argument, so we just let it go. But it did leave us feel like we were walking on eggshells with her.

We also found it interesting that when we arrived, Island Wings was selling the same flight at the same time for less money in the building with the rain guage outside it than what we had paid on the website. So you may be able to get your flight for less by not prebooking, but, of course, you are taking a risk that you will not get on the flight.
Written March 27, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jbbryan04
grand rapids, mi13 contributions
5.0 of 5 bubbles
We just returned from our alaskan cruise and when people ask our family of 4 (including 2 teenagers: 16 and 19) as to the best thing we liked or did, we uniformly respond: the floatplane trip with Island Wings in Ketchican.

Michelle is the owner and pilot of this business and she did an incredible job of providing us with an outstanding trip. Her staff was friendly, efficient and attentive. Booking the trip was very convenient and I received an immediate email confirmation as well as materials in the mail. The pick up was right on time in a clean van. We were taken to the dock to be picked up by Michelle. She let out her passengers from the plane (prior trip) who were just glowing from their extraordinary voyage. We knew we were in for something special.

Our trip was fantastic. Michelle was very informative as to what we were seeing, and of course, it helped that we had spectacular weather and could see 90 miles. She landed in a fjord, and we got out, walked around on land a bit, and took incredible pictures.

I should mention that my oldest daughter got a bit queasy during the flight. Michelle was quick to ask how we were feeling and then gave my daughter some quick and useful tips to ease her discomfort. I really appreciated her attentiveness.

I'm not sure what I can add to convince someone to book with this company. If you see my other reviews, you'll see that I'm quite the stickler, but on this trip I have nothing to give but rave reviews and strong compliments.
Written August 4, 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

StraightTalk
Brentwood, TN80 contributions
5.0 of 5 bubbles
May 2012 • Couples
I really can't add much to the other positive reviews, but I can encourage you to book this excursion when you are in Ketchikan. You should book this without waiting if you are going on an Alaskan cruise. Don't pay too much for an inferior experience with the cruise line. You'll land on a pristine lake in the middle of nowhere. You'll get out of the plane and walk around on an island in the middle of the lake. You'll get amazing pictures, and Michelle is a great photographer, so you'll be in the pictures, too. We flew over some of the planes from the cruise line tours. There were several planes close together on a huge lake. No island. No walking around (unless you like standing on a pontoon in the middle of a lake). Michelle even sent me a Christmas card this year. If I were sending my best friends to Ketchikan, I would recommend Island Wings without hesitation.
Written January 11, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SOCIAWG
Scottsdale, AZ242 contributions
2.0 of 5 bubbles
Aug 2016 • Couples
Arrived in Ketchikan on a cruise ship and took Island Wings’ four-hour “Traitors Cove Tour.” This tour is not cheap -- $365.00 per person. The information on Island Wings’ website accurately describes the tour. Bottled water is provided and guests are told not to bring any food in their backpacks (don’t want to attract the bears), but we did notice that several of the guests on the tour did bring food with them. The land portion of our tour was great; the air portion, not so much. I’ll describe the good portion first so that you can stop reading if you don’t want to hear about the air portion.

Although not booked through our cruise line, Island Wings guaranties to have you back in time for you make your ship’s scheduled departure. We were given directions to where to meet Island Wings’ van for transport to the floatplane dock. The walk to the van pickup spot turned out to be twice as far from our cruise ship as it would have been to walk from the cruise ship to the floatplane dock so you may want to consider asking for a map to the floatplane dock and walking from your ship’s berth. Upon arrival at the dock, we were offered use of the restrooms in a restaurant above the dock and also told that there was a restroom at Traitors Cove, but that the restroom was rather rank. There were ten people on this tour; four flew on the plane piloted by the owner of Island Wings, Michelle Masden, and the other six flew on a different plane. Our nature guide also was on Michelle’s plane. (Neither my wife nor I recall our guide being introduced, but later on, one of our fellow passengers told us that his name was “Tim.”) Our backpacks were stored in the locker space of one of the plane’s floats. Both planes were de Havilland Beavers. To enter the plane, you must be agile enough to climb up four or five narrow slat (not very wide) steps and duck into the cabin.

The plane ride to the dock at Traitors Cove took about twenty minutes. On the way, Michelle pointed out some of the landmarks. (Each passenger wears a headset with a volume adjustment knob on the right earphone.) We got off the plane, collected our backpacks and walked up the bridge from the dock to where Island Wings’ ten-passenger van was parked. Tim drove us to a bridge overlooking Margarete Lake because he believed that we were more likely to see bears from that vantage point. He advised us to not make too much noise so as not to scare off any bears in the area. Five or six people from another tour group were already there. As we waited to see a bear, we saw many salmon in the river running under the bridge into the lake. Many of the salmon were still alive, many were nearly dead and many were already dead so there was quite a fish smell down by the river and lake. We saw a couple of bald eagles and other large birds. After a half-hour or so, a small black bear came down to the lake’s edge, grabbed a huge salmon and then went back into the brush. Up river, we saw another black bear come down to the river, walk along a fallen tree, grab a salmon and then return to the cover of the brush. After no more bear sightings from the bridge after thirty or forty minutes, Tim drove us up to the trailhead leading to an observation platform overlooking the river. The quarter-mile trail (one-half mile round trip) was slightly downhill to the observation deck and well maintained making it an easy walk. As we walked the trail both to and from the trailhead, Tim shared his knowledge of the plants and trees along the trail as well as some of the habits of the black bears living in the area. Within minutes of reaching the observation deck overlooking a small waterfall on the river, a large black bear that Tim calls “Bruce” made his appearance. We were able to get some amazing pictures of Bruce while he fished in the river, caught a salmon and then retreated along a fallen tree up the slope and into the thick forest. Tim took a great picture of my wife and I with Bruce in the background. During the hour or so we were on the observation deck, Tim shared stories of growing up and living in Ketchikan, and his encounters with bears and other wildlife in the area. Tim told us that he has a “master wilderness guide license” and he seemed quite knowledgeable as well as excited about sharing his knowledge with all in his charge. Tim was quite customer friendly and interested in assuring that we all had a good experience. We give Tim “five stars” for the guided tour of Traitors Cove. It appeared that most, if not all the tour participants gave Tim a cash thank-you gratuity.

We left Traitors Cove’s dock around 2:30 p.m. and were back on board our ship well before its 3:30 p.m. return deadline. I used a telephoto lens (150mm to 600mm zoom) and tripod on the bridge overlooking Margaret Lake to photograph the two bears we saw there, but I did not use the tripod at the observation deck because of the more confined space on the deck. If you want good photos of the bears from the sites available on this tour, bring the longest lens you have. There were bugs at the lake viewing site, so you may want to consider putting insect repellant on any exposed skin and wear sunscreen because you will be out in the sun at times (assuming you get lucky and have a sunny day in Ketchikan). Just in case, bring a rain jacket too.

Now for the unfortunate part of the trip. Before boarding for departure, Michelle asked who wanted to sit in the co-pilot’s seat and I raised my hand along with another passenger, Tracie. Tracie and I agreed I’d ride in the co-pilot’s seat on the outbound flight and Tracie on the inbound flight. Having a private pilot’s license with 500+ hours flying small planes, I thought it would be fun to sit up front. Oh, how wrong I was! When Michelle started her takeoff run, I turned on my video camera to capture the takeoff and some of the scenery of Ketchikan on the way to Traitors Cove. A couple of minutes after we became airborne, I turned the camera to my left to catch the scenery on the other side of the plane. Unlike other pilots I’ve flown with who didn’t even seem to notice a camera, Michelle went ballistic! Even though the camera was in my right hand near the door, she leaned over, reached across me and batted the camera away and launched into a tirade about filming her while still in the air-traffic control area. Her rant was endless and seemed to distract her more than any camera should. I’ve piloted planes out of high airplane traffic areas (sorry Michelle, the air traffic out of Ketchikan is not as heavy as out of Phoenix Skyharbor and Tucson International or some of the airports in southern California where I’ve flown) and, in my opinion, having a video camera pointed in my direction from the other side of the plane certainly would not present any safety hazard or prevent me from seeing other air traffic or listening to air traffic control. If I felt that it did, I certainly wouldn’t bat at the camera and berate my guest. I felt Michelle’s conduct was rude, unprofessional and a total over-reaction particularly since there was neither objection to filming the takeoff nor any mention of any restrictions prior to her harangue. I didn’t film the landing for fear of again incurring Michelle’s wrath. So, if you have any thought of using a camera in the plane’s cabin, I’d ask if there are any restrictions on its use before the reprimand begins.

Five stars to Tim, one star to Michelle for her poor customer interaction.
Written August 29, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Erwin_Polo
Puebla, Mexico303 contributions
5.0 of 5 bubbles
I made a thorough review of the alternatives for this king of tour in Ketchikan, and after the positive reviews I saw here and other forums (i.e. Cruise Critic); I booked with Michelle this amazing tour!

First of all, being a privately owned and operated company, the service you receive is much better and personal. Booking directly with Michelle, saved me a lot than booking through my cruise tour excursion desk.

The Misty Fjords flight tour was truly the most spectacular thing me and my family have experienced in our lifetime! The Alaskan scenery in this beautiful place is overwhelming! My wife even cried at the beginning of the trip. You really feel how insignificant we are compared with the greatness of Mother Nature! Because a picture says more than a thousand words, please take a time to see all the beautiful pictures that are uploaded on Tripadvisor.

I fully recommend this tour on the expert hands of Michelle. I’m looking forward for my next Alaskan cruise, now to try out a Bear watching experience with Michelle.
Written September 24, 2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bds2222
Plain City, Ohio4 contributions
5.0 of 5 bubbles
We also chose to fly with Michelle and Island Wings Air Service. I'm so glad we booked with her instead of through the cruise ship. Much more personal and informative. This was one of the most awesome things I've done in my life. I'll never forget it. DO THIS!!!
Written July 8, 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Underdog_TN
Fort Worth, TX69 contributions
5.0 of 5 bubbles
Four of us took the floatplane trip to Misty Fjords in late July 07. What a fantastic trip. Michelle is an extremely professional and competent pilot and very knowledgeable of the entire area. She gives a much better trip than the concessionaires that do the mass flights for the cruise lines with only 6 passengers max. Fantastic scenery and as we landed at Misty Fjords, we saw two grizzles fishing for salmon. This is the only trip that lets you get out and walk around at Misty Fjords and we saw several of the other cruise planes land briefly and take back off while we explored and took pictures. I would do the trip with Island Air again in a minute and highly recommend it to all.
Written August 9, 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JudeandAsh
Queensland, Australia15 contributions
5.0 of 5 bubbles
Sep 2014 • Couples
Michelle, you are amazing, you made us feel so comfortable, safe, you are professional and certainly know your "stuff". Your passion is an absolute inspiration to us. Thank you for the happiest memories. We did the "Traitor Cove" and the "Misty Fjords" flights with you. It was not only a beautiful experience but educational as well. We were fortunate to have perfect weather (after the fog lifted!!). Our flights were the last for the season (26th Sept 14). We have already recommended you to other friends here in Australia and our US friends.
For anyone thinking of going to Alaska - this is a MUST. Thank you Michelle.
Written December 17, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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