Ward Air

Ward Air, Juneau: Tickets, Tours, Address, Phone Number, Ward Air Reviews: 4.5/5

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4.5
32 reviews
Excellent
28
Very good
1
Average
2
Poor
0
Terrible
1

fishinglawyer
87 contributions
mountains, weather, no problems here
Aug 2021
As always Ward Air delivered a smooth seamless flight for us to Pelican. Everyone in the office and the air is a pro and a pleasure to work with. Riding in float planes is not like hopping on a big airliner and it is reassuring to know that the people carrying you are well prepared for the conditions unique to flying in Alaska.
Written September 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elisabeth H
2 contributions
Thank you Ward Air!
Jul 2021 • Couples
We used Ward Air to fly out to the West Turner Lake cabin, and they made a potentially very complicated trip much, much simpler. Easy to work with, and we took advantage of their dry storage which meant we didn't have to lug around a bunch of camping equipment for the rest of the trip. A+
Written August 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dhholt
Juneau, AK6 contributions
Amazing Sightseeing Flight
Aug 2020
Amazing tour over the beautiful scenery of Southeast Alaska; incredible glaciers and an awesome landing on Turner Lake. The pilot was local and so knowledgeable about what we were seeing. Easy to book, welcoming and friendly staff, and the tour of a lifetime. Loved the floatplane experience! We will be back!! Maybe bear viewing, fly fishing or a photo workshop! Great crew and planes!
Written April 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ed S
103 contributions
SSS with Dez
Sep 2019 • Friends
This was the second time we chartered with ward for a flight seeing trip. Desmond was our pilot both times. Our first was in a wheel 206. This trip was a Beaver on straight floats. Loved the experience and will plan to replicate it each visit.
Written September 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cwagrph7
Great Falls, MT5 contributions
Awesome custom scenic flight.
Aug 2019 • Couples
We took a flight with Desmond to see the sights from the air. He flew us over the ice field to the Devil's Paw. We landed in Turner Lake to take some pictures and see this gorgeous body of water. The pilot was extremely entertaining and very funny. One of the highlights of our trip for sure.
Written August 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

giniweb
3 contributions
Fishing trip to Baranof Wilderness Lodge
Aug 2019 • Friends
The pilot and staff at Ward Air were so nice and very professional. The flight was amazing and we all felt like we were in good hands. The float plane landing was so smooth! I had to look for our wake to know we had touched down. We would travel with Ward again, for sure.
Written August 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

francis2120
Swansea, UK41 contributions
Expensive - Will not be back!
Aug 2019
First let me say we saw no bears; that coloured the trip from the get go! However we did see Seals, Deer, squirrel and a great variety of birds. Unfortunately our guide either had no information about them or was not interested in sharing the information he had.
Ward got us there and got us back and that was about it; our fly over the glacier was cancelled due to bad weather, we had no bear sittings but worse of all the guide and the company did not seem to care. This is an expensive trip; I would think long and hard before booking with Ward Air. Celebrity Cruises - you let this customer down in recommending this particular trip!!!
Written August 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jim
4 contributions
Amazing service even at the last minute!
Aug 2019
This was my third time chartering Ward Air for trips to Pack Creek, and just as before, they were a joy to do business with!

We walked into Ward Air on a whim after other plans to fly to Pack Creek were cancelled last minute, and they booked us immediately, and had us in the air in less than an hour!

From the folks at the desk to the pilots, everybody at Ward was friendly and eager to make our experience the best it could be.

I highly recommend Ward Air and will definitely fly with them again!
Written August 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Vance B
Salem, UT103 contributions
No concept of customer service, even for Juneau...
Jul 2019 • Friends
I’ve flown with Ward air several times and have never been impressed with their business philosophy when it comes to customer service experience. It’s all about them and the hour meter on the plane.
They charter for a lodge we visit often. The lodge experience is incredible but then we climb on the plane when Ward air picks us up and they just drop us on our head at their office. They don’t drop you at the airport, they don’t offer any valuable info to figure it out yourself either. The driver yesterday pulled up, got out and walked off, leaving us sitting in the shuttle with all our luggage and fish boxes. Minute later one of the owners and pilots came out and yelled at us for being there and walked off.
Good pilots, Very poor service, worse attitude... it’s all about them...
they get 3 stars because the planes are as good as any and the scenery is amazing on the way to the lodge, it’s not because they earned it...
Written July 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tina R
2 contributions
Bear viewing trips
Jun 2019 • Friends
Have taken 2 trips to see bears and both times Ward Air provided the float planes to take us to the remote areas. Both times the service has been absolutley top quality. When we return to Juneau we plan on using them again for another trip.
Written July 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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