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Raro Reef Sub

Rarotonga, Cook Islands
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AJHeap wrote a review Mar 2020
1 contribution
Staff were lovely but there really wasn't anything to see. No Turtles or anything just two Trevally. Down below was stinking hot and made most feel sick. Didn't enjoy this at all 😕
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Date of experience: March 2020
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Response from StephenieJansen, Owner at Raro Reef Sub
Responded Apr 23, 2020
I’m so sorry that you didn’t enjoy your trip. Every now and again the conditions aren’t what we hope for and we will usually give a partial refund or free entry into the Marine and Wildlife Eco Centre to compensate. The time you went I had leased out the boat to another person, so I can only apologise that this didn’t happen. As of 1 May I’m back at the helm, so if you want to have a better experience, please call me.
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Daneka_NZ wrote a review Nov 2019
Auckland Central, New Zealand67 contributions35 helpful votes
We booked this tour through Polynesian Rentals at the Edgewater. the person who booked called the number and spoke to someone, he then called a different number and spoke to someone else giving all our details both times. The boat leaves at 11, they requested us to be there at 1045. We arrived at 1045 and waited till after 11, no one showed up. The most disappointing thing was that this is the 3rd time I have tried to book this excursion, each time it has fallen through. The people at the Reef sub were given our details and room number, it would have taken them 2 mins to call the hotel to let them know that the sub wasn’t operating on that day, and for a note to be posted under our door. Poor communication and a lack of respect for customers. We wont try again, and we will tell all our friends not to bother with this excursion.
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Date of experience: November 2019
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Response from StephenieJansen, Owner at Raro Reef Sub
Responded Apr 23, 2020
Oh dear, that is dreadful. I am so sorry! Totally unacceptable. From September to May I had leased the boat to a 3rd party and they dropped the ball big time for you. If your back on the island any time soon, please call me on 55901, and we will comp a trip for you. This will not happen again, you have my word.
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kitt3n wrote a review Nov 2019
New Zealand123 contributions29 helpful votes
The reef sub is so cool - the kids loved being able to see under the water (not at an age to snorkel confidently so this is the next best thing). The GT are amazing to watch and seeing what’s left of the Maitai is pretty cool. Lovely tour guide. Highly recommended.
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Date of experience: October 2019
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Response from StephenieJansen, Owner at Raro Reef Sub
Responded Apr 23, 2020
Thanks for the fabulous review!
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Marty C wrote a review Sep 2019
Dunedin, New Zealand10 contributions1 helpful vote
Excellent time we had on the reef sub well worth it, crew was super friendly and happy to answer questions. Highly recommend this activity.
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Date of experience: September 2019
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Response from StephenieJansen, Owner at Raro Reef Sub
Responded Apr 23, 2020
Thanks for taking the time to review us. So appreciated.
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Belinda K wrote a review Sep 2019
Dunedin, New Zealand10 contributions1 helpful vote
Fantastic time, informative crew and all round super friendly, happy to answer the many questions we had, amazing way to see underwater and is a real asset, great job you do and 100% recommended.
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Date of experience: September 2019
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Response from StephenieJansen, Owner at Raro Reef Sub
Responded Apr 23, 2020
Thank you for taking the time to review us. Much appreciated.
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