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Tours Paradise Costa Rica

San Jose, Costa Rica
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About Tours Paradise Costa Rica
Discover the best day tours in Costa Rica with us, we also offer private transportation to Juan Santamaría airport at very affordable rates.
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Tours Paradise Costa Rica
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Pick up at our hotel was prompt and friendly, then off to a beautiful Aerial Tram ride through several levels of the rain forest followed by time to see the Butterfly Garden. We are then taken to the Sarapiqui River for snack of fresh fruit, biscuits and coffee. Our journey
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Great tour of irazu and the beautiful church of Cartago. Perfect communication with William and easy to catch on. I recommend It.
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I booked the tour to Irazu in advance, the pickup point was Selina Hostel at 7:10 am. At seven I was standing literally at the door of the hostel waiting for somebody to pick me up. 40 minutes later, still no one, and I receive an aggressive email from the guide saying "I have
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Response from ToursParadise, Director de Relaciones con Clientes at Tours Paradise Costa Rica
Responded Aug 8, 2018
Hello Jules. I would like to inform you that we do not provide customer emails to the Guides.  It is unfortunate that you were not punctual to wait for the pick up at the time indicated in the confirmation that we sent you. No one told you that you should wait in the street for the guide ..! It is really amazing that now you write comments only with the intention of damaging our image. The guides we work with never leave a hotel without asking for the client. They are professionals who have many years of experience and excellent customer service, helping many tourists enjoy their holidays in Costa Rica. The guide did not wait 5 minutes as you indicate, but rather 10 minutes waiting for you. We trust that you were waiting at the confirmed place and time, we even gave you the opportunity to pay the guide for the tour. The transport could not return for you, because the tour had been delayed and there were other customers who were punctual and wanted to enjoy the tour.  You indicate that you lost the tour, but you forget that we lost that place that we had reserved for you, which could have been used by some other client, which we canceled because the spaces for the tour were already full. We will always be responsible and punctual with our customers, we also ask for punctuality from our clients...!! Best regards. William M.
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Excellent day trip. We booked at the last minute. The guide George was very knowledgeable and entertaining. We stopped at a coffee plantation on the way to the Peace garden and he told us about the different types of coffee and the different eco systems in CR. The Peace Gardens
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Response from ToursParadise, Director de Relaciones con Clientes at Tours Paradise Costa Rica
Responded Aug 8, 2018
Hello Anne Thanks for your valuable comment, Costa Rica offers many tourist destinations that can be visited in one day, definitely La Paz Waterfall is a destination that must be visited for its natural beauty. Greetings. William M.
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My husband and I booked this trip a month before leaving for Costa Rica. The email communication with office was quick, efficient and helpful. We booked a tour described as "Boat tour to Tarcoles river" plus half a day at a Punta Leona beach resort. When we were picked up from
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Response from ToursParadise, Director de Relaciones con Clientes at Tours Paradise Costa Rica
Responded May 7, 2017
Hello Ann Thank you for your comment, it is unfortunate what happened with the tour that you did, I did not even know about that change. As I was told, the guide was also informed of the last moment about the cancellation of the boat tour. It is worth mentioning that the boat tour is done by another tour operator who is in the Tarcoles River area. However from the office they did everything they could to make the tour that was offered. All the tour operators we deal with are honest and always strive to make the customer feel satisfied with the services offered. Now, there are circumstances in which for some reason or another a tour can not be operated, but in that case the customer will always be informed and given the option to make the money refund.   If for reasons of weather the tour is canceled completely, the money will be returned to the customer. Again thanks for your comment and apologize for the inconvenience experienced. Best regards. William M
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