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Actuar

San Jose, Costa Rica
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About Actuar
Whether you are looking for relaxation or alternative vacations, or travel alone or with friends – ACTUAR will help you travel in a different way: in contact with nature, local people, and the beauty of rural life. Discover Costa Rica through her people, sharing traditions and customs far from the conventional tourist routes. Travel at a healthy and relaxed pace, so you can savor the true essence of Costa Rica cultural discovery.
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Actuar
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19Reviews2Q&A
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Foley-Maddy wrote a review Aug 2018
Strasbourg, France1 contribution1 helpful vote
We booked a 2 days tour at Actuar last June. When we were at the meeting point, we've been waiting for 2 hours, no one showed up! Since then, we tried to get back our money but they did not o anything. Today their phone number no longer exist and they do not answer to emails anymore. I heard from someone I know who lived in San Jose that their office in San Jose is empty.
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Date of experience: June 2018
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Rob V wrote a review Jul 2018
San Francisco, California1 contribution4 helpful votes
Actuar took our money - family of 4, 2-week tour - and then "ghosted" us. They stopped replying to emails or answering phone calls. They disconnected the emergency cell phone number and their general "info" email inbox is full (accepting no new emails). Two days before our flight to CR, we received a phone call from someone in Costa Rica who claimed to work with indiginous groups there, and he told me Actuar has stopped paying its partners for the tour services they provide. At first I thought it might be some sort of scam, but he didn't ask for money or any information. He just apologized for our trouble. Of course we looked into it, and it seems he was telling the truth. They went out of business shorty after taking thousands of dollars from us. And they never contacted us to say the tour was cancelled or to offer a refund. Apparently, they're willing to let a family with two children arrive in a foreign country with no money and nowhere to stay. According to the Costa Rica tourism board, they used to be a legitimate company. But no longer. Don't trust the 15+ years of good testimonials you'll find on Trip Advisor and elsewhere online. They are now thieves. DO NOT BOOK A TOUR WITH ACTUAR!
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Date of experience: July 2018
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Marilyn M wrote a review Feb 2018
Palmerston North, New Zealand3 contributions1 helpful vote
We stumbled across Actuar while planning a quick visit to Costa Rica from the comfort of our home in New Zealand. We had a superb experience. We were picked up at the airport, delivered to our hotel then in the morning our guide arrived to take us to the Carribean coast. We truly enjoyed every aspect of our stay and would recommend this organisation for anyone who wants an authentic experience without the trouble of organising it yourself. Exceptional care was taken in every way including well timed transfers to the airport for our departure.
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Date of experience: January 2018
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Response from ACTUAR, Director General at Actuar
Responded Feb 12, 2018
Dear Marilyn It was a pleasure to serve you and show you our Costa Rica from nature and culture. Costa Rica authenticates. Thank you very much for your words and you will always be welcome. Our country is small in territory but big in heart. with love Cinthya Quiros Executive director
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Helena2018Stockholm wrote a review Jan 2018
Stockholm, Sweden3 contributions
We have just finished ”The Route from Sukia to Savegre” arranged by ACTUAR. We did an extended version where we first spent a couple of days at Casa Parra in Santa Maria de Dota (which I can firmly recommend). Rafael Parra and his family are the most welcoming hosts that you can imagine. Their home is warm-hearted, rooms very nice and the home-cooked food just amazing! We are vegetarians and they took great care of adjusting their meals to this (even Christmas dinner!). Santa Maria de Dota is just a paradise, set among the cloud forest and high-altitude coffee plantations. Rafael knows all there is to know about the local environment and arranged several nice outings for us during our stay. The hike from Sukia to Savegre is amazing and we feel so gracious to have experienced this! The hike is tough even for semi-experienced and pretty fit hikers but well worth every step of the way! Both the over-night stay at Las Orquideas and the final destination Los Campesinos are great and very exclusive destinations - not exclusive as in luxurious but unique places that you will remember for the rest of your lives! Thank you ACTUAR, Thank you Rafael Parra with your fantastic family, Thank you Victor and Felipe for arranging this amazing experience for me and my family! Recommended for all with an open heart and love of nature!
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Date of experience: January 2018
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Response from ACTUAR, Gerente at Actuar
Responded Jan 8, 2018
Thank you Helena for having traveled with ACT! we are happy to know that your trip will remain as a life experience. For us, the most important thing is that your family enjoyed the Sukia Route and we hope to have you again in ACTUAR. We wish you many successes for your family this 2018 and that the adventures and experiences continue in your memorie. Best regards Cinthya
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Jane L G wrote a review May 2017
45 contributions20 helpful votes
My sister and I used ACTUAR to arrange a trip the end of March and beginning of April. It was a truly great experience! We traveled by car which ACTUAR rented for us. If you want to see authentic Costa Rica, meet local people and travel sustainably, then ACTUAR is the perfect answer. We have lovely memories of chatting with the locals who own & operate the various ecolodges, seeing an incredible variety of flora and fauna as well as hitting so many of the main attractions offered throughout the country such as beautiful national parks, hot springs, waterfalls, volcanoes, and a very memorable trip in a dugout canoe along the Yorkin River to a BriBri village. Good, basic accommodations were provided throughout, the meals provided were delicious and we were able to learn so much about the people and culture of Costa Rica. And, the price of the trip was reasonable. It does help to be able to speak enough Spanish to get around and talk to all the different people you'll meet, although English is often spoken in some of the more populated tourist areas. We hope to be able to take another trip to Costa Rica and we will certainly use ACTUAR again!
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Date of experience: May 2017
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Response from ACTUAR, Director General at Actuar
Responded Nov 2, 2017
Thank you very much Jane, for ACTUAR our clients are the priority and we wish you to return to your homes happy and eager to return. Costa Rica and ACTUAR await you with open arms. Cinthya Quiros Executive director
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