We are thrilled to have you as part of the Caribe Fun Tours family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Thanks for leaving a review, and mentioning ALI You’re right, ALI is always going above and beyond. We’ll be sure to share your praises with them! We do hope to see you again in the future in amazing Costa Rica!

Hola Sandrine, I'm very sorry for all this inconvenience, as I explained to you in the past, I will do it again. I personally confirmed with you that the departure time was 7:00am, time that you accepted before making the payment, when sending the confirmation after receiving the payment, our provider confirmed a wrong time (8:45am). Nevertheless, we confirmed and amended the pickup time just 5 minutes after the first confirmation, we did the same just a few hours later as we did not receive any answer from you, and then we confirmed for the third time the correct pickup time. So we did not change/correct the itinerary overnight, we did it almost immediately. When the shuttle arrived at the next day, the front desk stated that you were not staying at the listed hotel, and as we never received any answer from you, the driver left and therefore the service was penalized, and no refund could be applied. All our procedures were on point, and you actually accepted the 7:00am Pick up time before booking. We did not change the pickup time, we just corrected the wrong one that our provider sent. Once again, my sincere apologies for all the inconvenience, and that you feel that you got ripped off. We are not gaining anything from this, more than an unfortunate bad review. As a traveler, I personally recommend to always be attentive to services reconfirmations, as well as tickets and itineraries, as something can change, and mistakes can be made, by both parts. Itinerary changes are common even in big companies as airlines. Best regards,

Hola Natalia, I'm very sorry for this misunderstanding, As I remember that this was a very short "conversation", as I was speaking with some clients when you approached with a quick question; if I knew about the opening hours of the Jaguar Rescue Center, to what I answered, yes 9:00 and 11:00. Without time for more details, you walked away. The next day, you came by and asked us to call a taxi for you, from the Hotel to the Jaguar and back, we did as asked, with no problem. I saw you returning earlier than expected and approached to ask, you told me they were sold out, and again, without time for apologies nor explanations, you just walked away. I guess it is easier for you to write a bad review than actually speak upfront about it. It is usual that clients come and ask for information about things that they can do by themselves, to which we have no issue, as we just want people to enjoy and get the best of their vacations. Nevertheless, if you are planning your own itinerary, you should make sure that you make the correct steps. The Jaguar getting sold out is not a common thing, and it is not our responsibility, as you mentioned, you did not buy the tickets nor any service from us. Best regards,

Hello! Thanks for leaving a review, and mentioning Luis and Yeiling and all the CFT team!. You’re right, they all always going above and beyond. We’ll be sure to share your praises with them and hope to see youy again in the future! Once again Congratualtions on the wedding!

Hi Martins, We are thrilled to have you as part of the Caribe Fun Tours family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Hi Allen We are thrilled to have you as part of the Caribe Fun Tours family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!