Samara-Carrillo Info Center

Samara-Carrillo Info Center, Playa Samara: Hours, Address, Samara-Carrillo Info Center Reviews: 5/5

Samara-Carrillo Info Center

Samara-Carrillo Info Center
5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
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About
We are a free information center for residents and tourists of Samara & Carrillo and the surrounding area. We offer FREE booking service for accommodations, tours, and transportation. Please feel free to contact us. Thank you, Brenda Be Happy, Have Fun!
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
952 reviews
Excellent
897
Very good
39
Average
8
Poor
4
Terrible
4

Hidden_Harbor
Philadelphia13 contributions
Mar 2022
We were DESPERATE for a golf cart rental to make it easier for my 82 year old mom to get around Samara and Playa Carrillo. There was little availability for our travel dates. Brenda at Samara Info Center went out of her way to find us a 4x4 SUV that ended up costing about the same as the golf cart, but gave us so much more flexibility. By booking the car through her, I got a better price than directly from the car rental company, AND she was able to add my husband in as the second driver for no additional charge. Brenda knows the Samara area very well and is a wealth of information when it comes to which vendors provide reliable competent service. She is easy to talk to in English, a relief when trying to sort out stressful situations. Many thanks!!!!!
Written March 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
You are so very welcome! I am glad we were able to get you a car and that it worked out so well for you! YEY! We hope you come back soon!
Written March 19, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

carlywood
carlywood6 contributions
Jan 2020
I honestly really didn't know that this kind of customer service still existed. I've been meaning to write this review for a while, but i don't know how to do it quickly and clearly. If you aren't interested in a ridiculous shuttle mishap story, just rest assured that Brenda is a pro, a serious pro, and that you're in good hands. If you are so inclined, feel free to read on.

In addition to helping us with a number of shuttle reservations during our few weeks in the area, Brenda went way above and beyond to make right a situation that went almost comically wrong. My mom was picked up at 4am by the wrong shuttle/taxi service (and another woman was picked up by the one my mom had reserved and already paid for.) The "wrong" company then charged my 80 year old mom $135 and the other woman received a free ride from the company we had already paid. Brenda first reached out and sent the owner of the other shuttle company to come see us immediately; thinking they would reimburse us with cash right away. But the company had no intention of doing so, telling us that IF they could get the money back from their client, THEN they would send it to us. WHA??? So, we had to be pretty indignant about double paying before they agreed to reimburse us $100 via paypal (of which paypal takes a percentage) and which wasn't even the full amount that my mom paid them! ($135) When we told Brenda everything that was going on, she was really sympathetic, apologetic, and get this...she ended up reimbursing us the extra $35 out of her own pocket. She even paid the extra paypal fees. Like I said, it was something out of some surreal travel dream. Brenda is the best. Use them, support them, rely on them. Wow.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
C, you rock my world! Thank you for this amazing review! We really appreciate it!!! Glad we were able to make the situation right. Hope to see you back here soon!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SDudar2022
1 contribution
Jan 2022
These 2 have been in the travel industry for as long as I've been booking trips to Costa Rica and longer. We started travelling to CR in 2014 and have been many times since. THANK GOODNESS. I don't know what I would do without them. They are very knowledgeable with their country and I have much more confidence travelling knowing they are out there for me and my husband. They give advice and tips, book hotels, excursions, car rentals and taxis. It makes me feel so much more comfortable knowing we have trustworthy people to help guide us around!! Wouldn't use anyone else!!!
Written January 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
You are amazing! Thank you so much SH and G for writing this shining review! it has always been a p[leasure to help you and to actually be able to hang out with you a little while in Samara. Always lots of laughs and smiles! Looking forward to seeing you again next year....maybe even this year again!
Written February 7, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

cols2117
Philadelphia, PA14 contributions
Mar 2021
This review is way overdue! I just sent a friend Costa Rica recommendations and Brenda was the first person that popped in my mind. My family and I spent 3 months in Costa Rica (Dec 2020-March 2021) and she went above and beyond with answering all of my questions, making recommendations, helping us book excursions etc, and her responsiveness was TRULY unbelievable. I could not recommend Samara Info Center enough and I look forward to our next trip to Costa Rica and connecting with Brenda again!
Written February 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oh geez, that gave me good goose bumps!!!! Thank you for writing this excellent review. Must appreciate! I am glad we were able to help you in your past vacations and that you sent your friend our way. I look forward to helping you again!
Written February 7, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rebekka B
Columbus, MT7 contributions
Jun 2022 • Family
We booked a bunch of adventures with Bee from here, she was absolutely awesome!! I recommend these guys 5 years ago and highly recommend them still. Bee was on it and took great care in making sure of our plans, when I had questions she was available on WhatsApp, when because of weather we needed to reschedule, she was right on it and made everything go smoothly. Thank you again Bee!
Written June 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Rebekka, thank you so much for taking the time to write this review! Yes, Bee is awesome and we are happy to have her on our team. She is a genuinely caring person and it comes through in the work that she does. We all hope to have you back in Samara soon!
Written June 20, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

zitiminami
Milford, NH14 contributions
Jul 2021 • Family
Brenda helped us with our recent trip to Costa Rica and she was AMAZING!!! She was extremely responsive-always answering emails in a timely manner, sometimes within minutes. She organized a number of excursions for us and communicated with the various operators on our behalf whenever we had questions or concerns. It was convenient to have one point of contact to handle our activities throughout our stay in Samara. She also helps book travel to other parts of Costa Rica. I highly recommend working with Brenda! She rocks!! #puravida
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
#youareamazing! Thanks so much for this incredible review. I am glad we were able to help you during your Costa Rica vacation. YEY me! LOL. We do hope you come back soon!
Written July 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chip Wicker
Florence, AL8 contributions
Apr 2021 • Family
I contacted Brenda at the meeting not center for hep finding a Covid test, and ended up using her expertise for booking most of our trip. She can help you out with any excursion/ service/ assistance anywhere in the country. Everyone in our little family of three got sick during our trip and we basically had to ask Brenda to reschedule/ rebook every thing we did. She was so gracious and helpful with all of it. From two weeks before our trip until after we left she was responsive, kind, EXTREMELY KNOWLEDGEABLE and super helpful. We will use her for everything on our next trip to Costa Rica for sure! -Chip
Written April 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chip, you rock! Damn! That was an awesome review. Thank you so much. It was so nice to help you and your family. With everything that you did, it seemed like you had a good time! I have a feeling you will be back! Looking forward to helping you again! Let me know if you have not received the horse pictures that they were going to send to you.
Written April 19, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Francine J
Laval, Canada4 contributions
Feb 2020
Brenda Dragone is an angel.
Through Brenda's Info Center, we had made and paid for an excursion on Monday, February 10, 2020,
to Punta Islita Wild Macaw Reserve. Unfortunately, two days before the excursion, my wife had a terrible electric cart accident and suffered a broken left collarbone. Therefore we had to cancel this outing. Brenda proved to be very comprehensive and mindful of the situation and without hesitation offered a full refund. I must also had that throughout the 10 months before, in preparation of our two weeks stay in Samara, we communicated on numerous occasions with Brenda and always received answers to our questions within 24 hours. Perhaps, had we made the cart rental through Samara's Info Center, my wife's accident would not have happened. Who knows.
Muchas gracias Brenda por tu ayuda y larga vida a tu organización. Pura Vida! Germain.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
G, eres un angel! Thank you very much for taking the time to write this review! It is always a pleasure to see you and your wife in Samara. I do hope she is better now. Send her all our love ad a big warm hug!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Deb T
3 contributions
Jan 2022
Brenda at the Info Center is very knowledgeable on the area and offers practical guidance as well as booking of shuttle services and tour / excursion bookings. I communicated with Brenda for months while planning our trip and she was always quick to respond to my inquiries. Thanks to her assistance our trip was seamless, and all sevices booked through the Info Center were very nicely executed. Don't hesitate to reach out to the Info Center before your trip to this beautiful destination.
Written February 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D, you are awesome! Thank you for taking the time to write this awesome review. It is much appreciated. I am glad you reached out well before your trip so that I could answer all your questions and make all the necessary bookings in advance. We hope you come back soon!
Written February 7, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

emilyhm1028
Philadelphia, PA1 contribution
Aug 2021
I had never been to Costa Rica, and my Spanish is limited, but I wanted to have some activities booked before I arrived and Brenda was very helpful. I booked everything with her through WhatsApp and she was super friendly and responsive. I was immediately sent confirmation emails and payment links so I felt very secure with the process. The excursions Brenda booked for me were super fun and exceeded expectations so I would be confident with any of the tourism partners the Info Center works with, and I know I’m getting the best price those partners offer. I can’t wait to go back again!
Written September 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
E, you rock! It really was a pleasure to help you. So glad you contacted us and that we made you feel comfortable with the process! YEY! I am happy you enjoyed your time here and hope you come back soon!
Written September 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Samara-Carrillo Info Center

Samara-Carrillo Info Center is open:
  • Mon - Fri 9:00 AM - 5:00 PM


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