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Took my husband and 3 kids on the ATV tour. We had a blast! Management was nice and it was a beautiful tour!!!!
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Date of experience: January 2021
Helpful
In many trips to CR, I have never experienced such a disappointing tour company. We signed up for an ATV beach tour. In my conversation with the manager, I made it clear that my 88 year old father (very experienced motorcycle rider) was with us and we wanted a nice flat beach ride. His response was “no problem, you just tell the guide where to go.” Before you read below, please note that there are MULTIPLE photos on the company website with pictures of ATV’s on the beach. 1. We never signed a waiver/agreement. 2. Never went on a beach. 3. Spent the first 15 minutes on VERY busy and dangerous roads. (I had a 17 year old on one ATV, and 88 year old on another, and my 12 year old was not he back with me) 4. Once off the roads the guide told us that it was too busy to go on the beach. Then said it was illegal to ride an ATV on the beach. 5. After 45 minutes, we told the guide to turn around and take us back. We were done. 6. We called and just asked for a partial refund, not even a full refund. They were not willing to do anything. 7. Then the manager told me we should have read the fine print. No fine print was even provided. 8. He reiterated that they do not say you would actually go on the beach, just see the beach. The guide said they went all the time but this day it was just to busy on the beach. I was so shocked. If you want to ride the beach beware. This was totally misrepresented. And really shocked that they would not even offer a partial refund. VERY unprofessional.... …
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Date of experience: December 2020
2 Helpful votes
Helpful
My family signed up for the "White Sand South Beach ATV Tour" over Christmas 2020. We spent the first 45 minutes on a busy road dodging cars and trucks. We eventually saw Flamingo Beach as we sped down a busy dirt road. All 3 photos on your website for the "Beach ATV White Sand" trip show ATVS ON the beach. Multiple photos on the company's Facebook page indicate that the ride is ON the beach. It was insulting for the Franko (management) to tell our guide to tell US that we should've READ THE FINE PRINT on the website--where it says there is no riding on the beach. After reading the fine print, there is no such comment. Customers shouldn't have to READ THE FINE PRINT. That is shady marketing. We eventually found out from the local police that is is illegal to ride ATVs ON the beach, however, they let the local guides get away with it when it's not crowded. It would have been prudent to tell us that the beaches were crowded due to the holiday and it would be better to take the mountain trails. It was a truly dangerous activity with cars speeding by on both sides. We research our activities thoroughly and this is not what we paid over $300 for. We emailed the company twice to settle this outside of Trip Advisor with no response whatsoever. AND no one even had us sign a waiver. Very dangerous and disappointing. We love Costa Rica and the people whom make a living in this beautiful country, but this is not representative of what we've experienced on multiple trips to CR.…
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Date of experience: December 2020
Helpful
+1
Massimo was great! He gave recommendations for places to visit and delicious restaurants. The ATV and zip lining tour was fun! It was a bit rainy due to the hurricane in Nicaragua but we still had a blast and enjoyed the adventure! Luckily by the end the sun was out and we made our way to the top of the world lookout.. totally worth it! Highly recommend Flamingo Adventures and Massimo :)…
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Date of experience: November 2020
Helpful
Had a group of 15 friends for Spring Break. By far our favorite activity in Tamarindo. Open bar with a beautiful view of the sunset
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Date of experience: March 2020
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