Jenny's Shanghai Tours
Jenny's Shanghai Tours
5
City ToursCultural ToursWalking ToursSightseeing ToursPrivate Tours
About
Jenny's Shanghai Tours specializes in custom and private small group tours of Shanghai and surrounding areas. We're not a big tour agency... just a group of professional tour guide friends who strive to be the best tour guides in Shanghai. We are all certified tour guides, speak very good English and will work hard to make sure you have a great time based on your interests - guaranteed! And because we don't have an expensive Shanghai tour office, we can offer you a great price along with personalized service! We love meeting new people and sharing our passion for Shanghai. We look forward to hearing from you!
Shanghai, Shanghai Region, China

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Tours and Tickets by Jenny's Shanghai Tours
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(53 reviews)
(20 reviews)
(34 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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5.0
986 reviews
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PatriciaMiamiFl
Miami, FL11 contributions
Jan 2020 • Couples
We took two different private tours and both guides were excellent and knowledgeable. From the moment we contacted Jenny she was responsive and willing to accommodate every request. We were able to choose pick up and drop off time and adjust itinerary. If you like architecture make sure to ask for Peggy. She was friendly and shared insights about culture and traditions as well as history. The third day we requested to cancel last minute because weather was nasty and they didn’t give us any trouble or charge us a cancellation fee which was very nice of them. You won’t be disappointed if you hire this company
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Patricia, Thank you for your nice review. We try to be flexible and we understand when plans change or somethings happens. I am glad we inspired you to be the first tour service provider on your review list.:) We look forward to seeing you again. Best, Jenny
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mporterdcp
Worthington, PA2 contributions
Nov 2019
We cannot say enough good things about our the way our guide, Mulan, led our day tour from Shanghai to Hangzhou. She contacted us appropriately to confirm our booking and to suggest a 6 AM meeting time at the Fairmont Peace Hotel. The wisdom of this was seen in the way this earlier starting time helped us to avoid much of the Shanghai traffic and get us to the train station. In addition, her familiarity with the ticketing process made that time go smoothly and efficiently, and it would help us to arrive in Hangzhou in a timely fashion.

Mulan made contact with her drivers (both in Shanghai and Hangzhou) in a timely way. By doing so, the drivers were very prompt and made efficient use of our time for touring.

Our time at West Lake was beautiful, and we were able to walk around leisurely without large crowds. In addition to pointing out many aspects of the location, Mulan also kindly agreed to take some pictures of us when requested.

We also appreciated our time around the grounds of the Lingyin Temple. There, Mulan walked us around and explained much of the significance of the temple with its roots in the Buddhist religion and its contributions to Chinese culture. She also pointed out the many choices we had to select for lunch.

After lunch, we drove to the Dragon Well Green Tea Village. There, Mulan led us in exploring the tea fields and we learned some of the ways tea has been, and continues to be, an important part of our world’s food and drink cuisine.

Since we accomplished the objectives of our day tour, Mulan and our driver returned us to the Hangzhou train station so that we could get tickets for a little earlier train back to Shanghai. The timely and efficient communication with our Shanghai driver enabled us to arrive at the Fairmont Peace Hotel as scheduled (in spite of the heavy traffic associated with the running of the Shanghai marathon, which was scheduled the next day).

Consequently, we were very pleased with your tour service, and if we return to Shanghai and are in need of a guide, we would not hesitate to get back in touch with you. Moreover, we would be most happy to recommend your (and Mulan as one of your guides) Shanghai Tours to others.

Sincerely,

Mark & Christine Porter
Written January 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mark, Thank you for your recommendations and we look forward to seeing you again. Please come back and let's try to visit other cities of China, like Beijing or Xi'an?:) Best, Jenny
Written February 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Emmi35
Bangkok, Thailand628 contributions
Jan 2020
Jenny is very fast in responding to all my queries. The booking was super easy. Since it is the private tour the programme is flexible. And Jenny made sure we got what we wanted.

On the tour day, the guide and the driver came right on time. The minivan was clean and comfortable. We had a safe drive all along the trip. Marco, our guide, was terrific, very knowledgeable, friendly and speaks fluent English. We have learned a lot from him about this lovely town both on overall and particular places i.e. the House of Chang Family, the famous double bridges etc. We also had a lovely authentic local lunch by the canal. Very informative tour.

We headed back to Shanghai and chose to change our itinerary to visit the places we had not yet done i.e. The White Jade Buddha Temple and the Longhua Temple (Shanghai's biggest temple).

While touring at the Longhua Temple, I found that I made a mistake on my booking for the transfer to the airport for the next day. So, I just asked Marco for a possible transfer. He helped us out right away! The cost was fair. Problem solved!

This customized tour was amazing and even above our expectations. We could feel the genuine, efficient, friendly and highly service-minded right from the first communication with Jenny. The guide and the driver are also efficient and made us feel comfortable and relaxed all along the trip.

Highly recommend everyone to use Jenny's service to make your Shanghai visit a memorable one.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I like what you say in the title. Thank you!:) I do try to respond quickly and we all try to be flexible. We know things change all the time, I am glad Marco could help. Thank you for the recommendation. We look forward to seeing you again soon. Best, Jenny
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lindsay A
Seattle, WA306 contributions
Dec 2019
I previously used Jenny’s tours in Shanghai and had a wonderful experience, so I decided to go through Jenny again in Beijing. Once again I had an excellent experience on my tour with Jenny’s company.

The tour I went on was Beijing Great Wall and Ming Tombs Excursion. My guide was Meiling and she was an excellent tour guide. She shared a lot of information about Bejing, the Great Wall, and the Ming Tombs. The restaurant she took me too was a great representation of cuisine from the region. I would highly recommend Meiling as a guide. Furthermore, the driver was also fantastic. I felt he drove incredibly safe, especially when it had snowed earlier in the morning before the tour.

I would not hesitate to recommend using Jenny’s tours in China, whether you are in Shanghai or Beijing. I will definitely contact Jenny again for any touring needs.
Written February 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Lindsay, Thank you so much for your second review and booking with us again. We love our returning friends. Next time, we really want to show you Xi'an and experience the amazing Terra Cotta Warriors. Best, Jenny
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LJ Hay Koh
Kuala Lumpur, Malaysia13 contributions
Dec 2019 • Family
My family and I had a blast with the tour. Apple, our tour guide, was very friendly and accomodating. She speaks english well and quite articulately. She looks after us and ensures that we were all having fun at the tour. Oh, and she takes great photos too just like a PRO! Our driver was awesome too. The tour comprised of visits to the ff: Suzhou-Lingering Garden, lunch and quick stroll at Shantang Street, and Zhouzhuang water town tour with gondola ride. It was a great private tour and Jenny provided a mini-coaster van for our family of 7. It was absolutely worth it because were not really a fan of joining big tour groups as we’d like to do it on our own pace. I highly recommend Jenny’s Shanghai Tours and we will definitely book again in the future (in Beijing, perhaps?)
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Brian, Thank you for your review. We are so glad you had a great tour with our team. Yes, Apple is a pro.:) Yes, come to visit Beijing with us.:) Best, Jenny
Written February 17, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RML924
Santa Monica, CA17 contributions
Jan 2020
We arrived in Shanghai by cruise ship. We had booked an excursion with airport drop off through the cruise line but it was cancelled. We quickly scrambled to find something to do for the day and stumbled upon Jenny's Tours. We were met by Celine at the port, handed masks, sanitized our hands and then off we went for a whirlwind 4 hour tour of Shanghai. It was a great tour and we saw a lot in a short amount of time! We were then dropped off at the airport where Celine stayed with us up until the final security check point. Certainly more than we expected but greatly appreciated! We would highly recommend Jenny's Shanghai Tours to anyone visiting the City.
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the nice review. Please come to visit us again when you have more time. Best, Jenny
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

valentina0154
Bad Essen, Germany5 contributions
Jan 2020
We made a Cruise Tour with the AIDA and the Tour in the ship was much too expensive hence we decided to Book this private Tour. I can only say it was one of the best experiences we ever made and the Tour Guide was fantastic absolutely Polite, Friendly and our son 1 year old had a fantastic Time. I can really only recommend doing this Tour.
Written January 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Tina, This just shows quality and prices are not always related.:) We always try to provide a great balance with reasonable prices and the best services we can provide. I am glad you enjoyed the day with us. We hope to see you again. Best, Jenny
Written February 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Abr24601
2 contributions
Jan 2021
I highly recommend Jenny’s Shanghai Tours for your next live virtual tour experience. I recently enjoyed a tour of the Bund area in Shanghai, Thanks to Jenny and our tour guide Apple, it was a wonderful and fascinating experience. Jenny provided a clear and well thought-out itinerary for the 90 minute tour, and responded quickly to my questions. Apple was very knowledgeable, pleasant, and did a great job. After a brief history of the area, she showed us the highlights, and explained the significance of the various sites, including the major buildings in the Shanghai skyline. Apple thoughtfully included historical pictures, and even included night pictures to really give a sense of what Shanghai looks like. She also gave us information about life in Shanghai, and answered all of our questions.

If you’re looking for a great live virtual tour of China, contact Jenny. I can’t wait for my next tour!
Written January 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Abe, You are a truly kind and gentle person. We love customers like you. We were so excited to provide you this new experiential tour. We were glad that you liked and enjoyed it. See you at another one. :) Best, Jenny
Written May 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sam R
Kuala Lumpur, Malaysia95 contributions
Jan 2024 • Couples
They are Shanghai based but were able to organise tours for Xian and Beijing as well including domestic flight connections. Jenny responded promptly to our various queries initially through WhatsApp (which can be a challenge in China) and email and eventually WeChat, which is essential especially once you are in China. We basically told Jenny the places we wanted to visit (ie the Bund, Terracotta Warriors, Great Wall and Forbidden City) and she added a few other must-sees and came out with a sensible itinerary for our two weeks in China including a few free days to wander on our own.

Having a personal guide with car and driver was well worth the extra cost as we were able to control our own pace and avoid the crowded tour bus pick up points.Our tour guides Cathy in Shanghai, Michelia in Xian and Melody in Beijing all spoke fluent English and were informative, knowledgeable and animated. They were happy to share with us their own personal experiences and went the extra miles to get us halal and vegetarian food .Thank you Jenny and your team for taking such good care of us, and showing us what 1.3b people paddling in one direction can accomplish.
Written February 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stewart Leitch
1 contribution
Sep 2020 • Couples
We booked several tours with Jenny for our 12 day planned tour of China to include Shanghai, Xian and Beijing for September 2021. Unfortunately, we have had to cancel our holiday due to the uncertainty the world faces at the moment. Jenny, was very understanding and extremely professional, they have been a delight to work with. No question is a silly question, very quick polite replies to emails- extremely professional and friendly with advice and guidance.

We highly recommend Jenny's Shanghai Tours( they offer a lot more than just tours of Shanghai) They can book internal flights and rail travel within China, book hotel rooms and recommend places to eat. They can do it all for you. You can ask for changes to you itinerary- nothing is a problem.

We paid the 30% deposit when we booked the tours in October 2020 and have received 100% of the the deposit back within days of cancelling. Not sure that would happen in the UK.

We will definitely book with Jenny's Shanghai Tours when we can eventually travel safely to China.

Well done Jenny for providing such a great service to your clients.
Written June 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Stewart, We are sorry for what happened in our world. We believe the situation will be clear soon. We'll keep the tour for you and we are looking forward to seeing you. Please do take care! Best, Jenny
Written July 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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