It's unbelievable that this was the same company that got such high reviews with other people. Our guide was the worst. A bit of background to preface: we found this company on Airbnb. A little strange, but they billed themselves as a group of friends. We made a reservation with them for 7 adults and 2 children, and were confirmed for a tour. But then we got a notice from Airbnb saying the reservation was cancelled by the company, and we were refunded. But then we received a SEPARATE email from Bike China Tours itself saying the reservation was still on, and that there was some kind of "server crash" on Airbnb (ok...?). They said it would be ok if we just showed up and paid cash for the tour. Guess they didn't want to pay Airbnb their fees. That should have been red flag #1, but based off the reviews for this company, we decided to give it a shot.
Communication beforehand was actually decent. And the bikes were new and in good shape. But that's where the good ends.
After a short safety briefing (basically telling us that cars will stop for us if we ride through a crossing), she rode off without saying a word at a very fast pace. For 10 straight minutes she rode, not once looking back to see that half the group was no longer behind us. I stayed as close behind as I could without losing her, but still within sight of the rest of my party. During this entire time, she was speaking on the phone.
After I decided to stop and wait for the rest of my group, did she stop and turn around. It took the group another 3 minutes to catch up, as she had ridden through multiple busy intersections with no regard for the safety of the riders behind her.
My wife was furious at this point and asked if she was going to stop and even point anything out or talk about anything. After 30 more minutes of our guide pointing out random insignificant buildings and repeating the same things over and over we'd had enough. At no time were there any "places to see" or anything food related. She tried to appease us by getting snacks for the group, but didn't even bother to explain what they were, why they're special, or anything else. Final fail. We learned nothing, and saw nothing. My son wiped out on his bike and was almost run over by a bus. She didn't even notice.
It's truly unfortunate that our experience that day was such garbage. And just to be certain we didn't mistake the tour company, this is a photo of us on the bikes. As you can see, same logo. So either this company is full of it, and manufacturing good reviews, or someone is using their logos and running poor tours. Either way, they have a problem.
If you're looking for safety and professionalism, Bike China Tours isn't it.