Shanghai Tourist Service Center (Pudong Airport T2)
Shanghai Tourist Service Center (Pudong Airport T2)
Shanghai Tourist Service Center (Pudong Airport T2)
2.5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
2.5
25 reviews
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1
Very good
3
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8
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5
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8
Montreal61
Montreal, Canada65 contributions
Feb 2017 • Couples
If your travels take you through Shanghai, the first thing to know is that you will be required to pass through Customs. So fill out the form handed out on the plan before landing. There is a special section for transit "Booth 8", no need to line up with the destination travellers. You will receive a stamped visa as well as a departure card which must be submitted to customs upon departure. Once processed you will be required to pick up you luggage and exit the secure area.
With luggage in hand head up to the second level for departures. All Airlines are listed on board and given sections. If the connection is long you will have to wait in the public area. The Airline staff arrived approximately 3 hours before flight departures for international flights.
There are plenty of seats available but it is very crowded, don't expect to lounge though. Also there are a few places to get food and WC. Once you check in with your connecting flight then it's the usual process of clearing customs and security.
With luggage in hand head up to the second level for departures. All Airlines are listed on board and given sections. If the connection is long you will have to wait in the public area. The Airline staff arrived approximately 3 hours before flight departures for international flights.
There are plenty of seats available but it is very crowded, don't expect to lounge though. Also there are a few places to get food and WC. Once you check in with your connecting flight then it's the usual process of clearing customs and security.
Written February 27, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Niemoller
Los Angeles, CA800 contributions
Feb 2018 • Couples
When you search for WiFi you’ll see “PVG FREE WiFi.” Click on it and you need roaming phone service to get an activation code; I didn’t have roaming service which is why I was so “hungry” for WiFi which is FREE in airports of many industrialized international cities (like Hong Kong). There is an option to visit one of about 7 kiosks through the airport to get a code and they’ll tell you where they are located but when you arrive they will simply tell you, “No free WiFi!” Someone next to me told me if you give them about US$20 they will provide you the code but my flight was leaving so I did not get anymore details than that. Heads up about the “FREE” WiFi 😡
Written February 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andy p
19 contributions
May 2019 • Business
A very frustrating and poorly organized airport. Upon arrival it took 30 minutes from a very remote part of the airport to Immigration. (I catch this flight every weekend so I know it is standard). It then took 50 minutes to clear immigration and we still had to wait quite some time for the bags to arrive. After an absurdly long wait for baggage you are met with a huge queue to leave the airport. All bags are scanned again to try and squeeze some extra money in duty for gifts or luxury products they find in suitcases. Sadly they rarely find anything as the security are laughing, play fighting and horsing around rather that looking at the security cameras. Shanghai airport staff have a unique unprofessionalism I have never seen anywhere else.
Departure is a similar debacle, I arrived at the airport with 1 and half hours before my flight. (10.50 as the flight was 12.20) Unfortunately bags are ‘scanned before entering the airport by a similar disinterested and unfocused security person, yawning and dozing and occasionally looking at the screen. ‘Security check 1’ this took 35 minutes just to get into the airport and by the time I went to check in the flight had closed. It’s important to add that check in staff can be rude at best. They found me the worst seat they could on a 1.00 pm flight which gave me 1 and a half hours to reach the gate. The usual chaos that takes place at immigration and security meant that after waiting in line for almost an hour I had to be rushed through security as I was going to miss yet another flight. Expectedly, the gate had been changed without any notice on the main board to the complete opposite side of the airport. Anything this airport can get wrong they will with flying colours. They have the latest infrastructure but it seems when they get a system that is efficient they immediately change it to create complete chaos.
Frankly I am shocked that they don’t feel any shame or embarrassment for delivering a system that could be improved by a 5 year old. I dread using this airport! They have excessive security checks but the sheer lack of serious professionalism across almost all support staff makes you feel unsafe. Still have to say the treatment of passengers is still better than in any US airport I have visited!
Departure is a similar debacle, I arrived at the airport with 1 and half hours before my flight. (10.50 as the flight was 12.20) Unfortunately bags are ‘scanned before entering the airport by a similar disinterested and unfocused security person, yawning and dozing and occasionally looking at the screen. ‘Security check 1’ this took 35 minutes just to get into the airport and by the time I went to check in the flight had closed. It’s important to add that check in staff can be rude at best. They found me the worst seat they could on a 1.00 pm flight which gave me 1 and a half hours to reach the gate. The usual chaos that takes place at immigration and security meant that after waiting in line for almost an hour I had to be rushed through security as I was going to miss yet another flight. Expectedly, the gate had been changed without any notice on the main board to the complete opposite side of the airport. Anything this airport can get wrong they will with flying colours. They have the latest infrastructure but it seems when they get a system that is efficient they immediately change it to create complete chaos.
Frankly I am shocked that they don’t feel any shame or embarrassment for delivering a system that could be improved by a 5 year old. I dread using this airport! They have excessive security checks but the sheer lack of serious professionalism across almost all support staff makes you feel unsafe. Still have to say the treatment of passengers is still better than in any US airport I have visited!
Written May 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chieufong
5 contributions
Dec 2024 • Friends
We had arrived at Shanghai from Singapore on 19 Dec 2024. We had plan to visit Zhouzhuang but unsure how to get to there from Shanghai. So, I approached 2 staff at this service center.
At the end, I left more baffled than before. Let me share my experience:
1) 1 staff was apparently working on her laptop, occasionally looked up and was unable to provide any useful information.
She was not helpful.
2) the other stood immediately when I approached their counter. But, when I enquired about Zhouzhuang, I could barely hear her mumbling, ‘Is Zhouzhuang in Shanghai or other province?’ After spending some efforts searching, she had finally admitted that she was unsure but had suggested to me to take bus from Shanghai South Railway Station as she believed I could find bus to Zhouzhuang from there.
We were at the place she suggested the next morning. I was searching for the bus and asking around, later was being told that there is no bus from here to Zhouzhuang and we should go Qingpu for the bus….
At the end, I left more baffled than before. Let me share my experience:
1) 1 staff was apparently working on her laptop, occasionally looked up and was unable to provide any useful information.
She was not helpful.
2) the other stood immediately when I approached their counter. But, when I enquired about Zhouzhuang, I could barely hear her mumbling, ‘Is Zhouzhuang in Shanghai or other province?’ After spending some efforts searching, she had finally admitted that she was unsure but had suggested to me to take bus from Shanghai South Railway Station as she believed I could find bus to Zhouzhuang from there.
We were at the place she suggested the next morning. I was searching for the bus and asking around, later was being told that there is no bus from here to Zhouzhuang and we should go Qingpu for the bus….
Written December 28, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amrit12745
Bathinda, India19 contributions
Feb 2017 • Couples
on 17.02.2017, we had a 15hours layover period at shanghai pudong airport. my wife has knee problem and cant walk properly. we get down from Auckland flight and was properly received by a wheel chair attendant and placed us at Terminal 2 near gate no,18 where the space is specified for the wheel chair passengers and promised to come in the evening to take us to the boarding gate.
We passed the entire period peacefully in waiting the evening and the boarding time to the next flight for New Delhi was 07.55PM. But to great surprise no attendant came to take us to the boarding gate 212 which was allotted for our flight upto 7.45pm. we lost our patient and rush from here and there to see any information counter who provide us the attendant or any information. My wife was unable to walk toomuch and cant go by escalators and were not aware of the way to the lift. No workers/employees seen their understand english. After the great hue and cry and to our goodluck a Superviser came and understood our problem. He taken us by lift to the boarding gate at the little time left for the flight to fly.
More shock was found when a bus took the passengers in the fields and we all were told to board the airplane by climbing the stairs. One can understand how my wife could have manged to climb the high stairs to board the plane but there was no option with us.
No proper food. everything was below average. I had mentioned the Indian Non-Veg food for my self but they did not provide the mentioned food. they declined my request in rough way for the desired food.
In the end I can only suggest that before travel by the Chinese Airlines, think 100 times.
We passed the entire period peacefully in waiting the evening and the boarding time to the next flight for New Delhi was 07.55PM. But to great surprise no attendant came to take us to the boarding gate 212 which was allotted for our flight upto 7.45pm. we lost our patient and rush from here and there to see any information counter who provide us the attendant or any information. My wife was unable to walk toomuch and cant go by escalators and were not aware of the way to the lift. No workers/employees seen their understand english. After the great hue and cry and to our goodluck a Superviser came and understood our problem. He taken us by lift to the boarding gate at the little time left for the flight to fly.
More shock was found when a bus took the passengers in the fields and we all were told to board the airplane by climbing the stairs. One can understand how my wife could have manged to climb the high stairs to board the plane but there was no option with us.
No proper food. everything was below average. I had mentioned the Indian Non-Veg food for my self but they did not provide the mentioned food. they declined my request in rough way for the desired food.
In the end I can only suggest that before travel by the Chinese Airlines, think 100 times.
Written March 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sydney_park
Aarhus, Denmark464 contributions
Nov 2019 • Solo
The worst experience ever! Never to Shanghai again for transit!
Ttansit is not as transit, but nearly as arrival, meaning; through ridgid passport control with scanning eyes, after that through extremely rude and unpleasant security check, then finally to the transit gate.
All personals in the airport have stone faces, rigid voices, rude and extremely unfriendly attitude. I had hard time to supress my frustration and unsatisfied desperation towards yelling and rude security personnel, who yelling at me in Chinese which I don’t understand at all.
I haven’t seen a single friendly personnel in this terrible airport.
China suck!
Ttansit is not as transit, but nearly as arrival, meaning; through ridgid passport control with scanning eyes, after that through extremely rude and unpleasant security check, then finally to the transit gate.
All personals in the airport have stone faces, rigid voices, rude and extremely unfriendly attitude. I had hard time to supress my frustration and unsatisfied desperation towards yelling and rude security personnel, who yelling at me in Chinese which I don’t understand at all.
I haven’t seen a single friendly personnel in this terrible airport.
China suck!
Written November 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PernilleBendix
Irelevant5 contributions
Jan 2019 • Couples
Avoid! Pay extra to avoid transit here. Crazy people - small arrogant power people with bad English skills.
Written January 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
elindoo
Stuart, FL2,191 contributions
Mar 2018 • Couples
Who was the engineer that decided to ask you to enter a code to get Wifi? They want you cell phone number to send you a code. Guess what, my USA cell phone doesn't work in China! Cmon, Wifi is not that expensive. Most American airports just give it to you for free, Chinese should do the same.
Written April 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keith
Calgary, Canada18 contributions
Mar 2019
There is bottle neck before you can get outside airport . All passengers have to have their luggages went through
x-ray machine . Expect 2 hours between plane arr. and get out of airport. Lots of taxi outside and well
organized.
x-ray machine . Expect 2 hours between plane arr. and get out of airport. Lots of taxi outside and well
organized.
Written April 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
codepink
Bend, OR41 contributions
Mar 2019 • Couples
I only had five hours to kill here, but between the comically bad (and expensive) dining options, no bar whatsoever, crappy and confusing WiFi, uncomfortable seats, and a million other reasons, it seemed like an eternity. Easily the worst large airport I've ever seen in all my travels. It was clean—that's about the best thing I can say about it.
Written March 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
would like to know if there are executive lounges. thinking of flying to Sydney Australia and the flight with Air canada is from Toronto via Shanghai with China airline
Written December 23, 2017
There are executive lounges that you can buy online. Quite reasonable.
Written December 25, 2017
where is taxi counter situated and how much should I pay to Bund area
Written August 18, 2017
I did not venture outside the airport and do not know the answer to either of these questions.
Written August 19, 2017
is there something to do near airport that does not require you to go downtown?
Written June 5, 2017
Unfortunately we did not leave the airport so I cannot help you on this.
Written June 5, 2017
blesie0325
Quezon Province, Philippines
The scenic views and what these are know for.
Written April 7, 2017
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