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Arv Holidays - Same Day Taj Mahal Tour

#449 of 1,649 Tours in New Delhi
New Delhi, India
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About Arv Holidays - Same Day Taj Mahal Tour
ARV Holidays Pvt Ltd is based in the heart of country New Delhi. We have our branches in Mumbai, Hyderabad, Pune, Lucknow and Nepal also. ARV Holidays offer huge range of Domestic and International Holiday Packages on very attractive price. We also deal in many cruise lines. We are happy to serve you for any kind of travel related services worldwide.
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Tours and Tickets by Arv Holidays - Same Day Taj Mahal Tour

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Praveen K wrote a review Mar 2020
1 contribution
I had booked a package tour for Hong Kong/Macau in May 2019 through ARV Holidays represented by Rajesh Singh & had transferred Rs. 105,000/- as advance. The tour was supposed to be in July 2019. Despite my frequent mails after transferring the advance, no bookings were sent
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Date of experience: July 2019
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India trip 2019 wrote a review Jan 2020
1 contribution
Overall the trip was very good! We did the Agra and Rajasthan package. We had some minor hiccups; change in hotel for one of the destinations and were given an alternative hotel ( same star rating) but overall smooth. Arun was responsive throughout the trip.
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Date of experience: December 2019
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Response from ARVHOLIDAYS, Owner at Arv Holidays - Same Day Taj Mahal Tour
Responded Jan 27, 2020
Dear Asha Madam Namaste, Greetings from ARV Holidays Pvt Ltd, India. We thank you so much for your time to write your lovely travel experience on Trip Advisor. We are sorry for the inconvenience you had due to change in Udaipur hotel. As explained earlier that due to protest in Delhi and some other cities of India against CAA, we had to change some hotels for the guest security. But we never compromised with services and offered you the same category hotel with better location. In Udaipur we offered you Lalit Laxmi Vilas, which is a lovely 5 star star property and famous for its world class hospitality. We look forward to welcome you again soon. Regards Arun Sharma
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Pradeep Kumar Mishra wrote a review Jan 2020
1 contribution
Overall trip was good as per package. Giving 4 star as hotel was changed in Jaipur which was not a good experience. Positives 1. Trip was as per plan. 2. Driver was punctual, quite professional. 3. As per trip plan, maximum spots are covered. 4. Regular feedback and follow up
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Date of experience: December 2019
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Response from ARVHOLIDAYS, Owner at Arv Holidays - Same Day Taj Mahal Tour
Responded Jan 27, 2020
Dear Mr Mishra Namaste, Thank you so much for your review and suggestions. We will surely implement the same in future. Positives 1. Trip was as per plan. 2. Driver was punctual, quite professional. 3. As per trip plan, maximum spots are covered. 4. Regular feedback and follow up taken about the trip progress. Thank you so much for the positive feedback. Negatives. 1. Jaipur hotel was not provided as per commitment. The hotel given was below average. As you know the hotel had to change at very last minute due to the situation in Rajasthan against CAA protest and it was done after your approval only. Still we had provided you the similar category 4 star hotels. We have updated hotel also about your experience. 2. Driver was not given the same iternary. Example Driver didn’t knew the drop off is back to Delhi (though no concerns raised by driver). Driver had the same itinerary, we did not receive the return flight details from you earlier, so we were thinking you will fly back to Mumbai from Jaipur rather then coming back to Delhi by car and take flight from Delhi. Jaipur has many direct flight options to Mumbai with same or less price then Delhi. But when you asked the driver for Delhi drop, he followed your instruction and dropped you to Delhi airport. 3. Boondi and step well not covered. Understand from driver that it is about 180km in other direction. Boondi was not a part of the itinerary of Golden Triangle. So it was not covered in package. Feedback to Improve 1. More communication with customer before the trip. Example : Reminder emails about upcoming trip. We will surely follow your suggestions. 2. Hotel must be reserved. No change in hotel during the trip. All hotels are booked immediately after getting guest confirmation and accordingly confirmation of bookings is given to all guest by email. Once bookings are done no changes are done in any hotel except when there is some natural clamities or any political issues in that place, so we have to make some changes keeping guest security in mind. In that case also we provide either similar or higher category of hotel without any extra cost to guest. In Delhi you booking was done at Hotel Jivitesh which is 4 star and due to CAA protest and keeping your away from crowded area, we booked you to Holiday Inn a 5 star hotel without any extra cost to you. Provided upgraded hotel in Delhi. 3. Step well and Boondi to be removed from package if it can not be covered. Boondi was never a part of your Golden triangle itinerary. Have a great day ahead and we look forward to welcome you again to India or any other part of the world. Regards Arun Sharma
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Rovina wrote a review Jan 2020
1 contribution
Trip overall was nice and customized as requested to suit needs of my 2 year old. 2 out of 3 hotels were not as per our expectations. Driver was nice
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Date of experience: December 2019
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Rajeev K wrote a review Dec 2019
Oak Brook, Illinois4 contributions
We booked a custom vacation for our visit to Mumbai and Ajanta, Ellora with Arun Sharma of ARV holidays. Not only did he not pay and confirm most legs of the vacation until the very last minute, he made us pay to book the last segment on our own. Only after my wife left a bad
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Date of experience: July 2019
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Response from ARVHOLIDAYS, Owner at Arv Holidays - Same Day Taj Mahal Tour
Responded Dec 30, 2019
Dear Mr Rajeev We are very sorry to see your post and we are sorry for the inconvenience. I would like to what was not confirmed and paid on your trip form our side. Please find below the confirmations of both the hotels in Mumbai and Aurangabad? Have you paid to any of the hotels? Please share the payment receipts, if you have paid to any of the hotels? Mumbai Taj gateway Hotel. Taj Mahal Tower Mumbai Payment link for reservation No 75768SB082883 Inbox x reservations@tajhotels.com Fri, Jul 19, 9:25 PM to me Payment for reservation Payment Gateway Inv No.: 54656162 Booking Confirmation No: CRS - 75768SB082883 Reference 1 #: HLTBOMTM 75768SB082883 Date: 19-07-2019 21:25:33 Payment Link Valid Upto: 20-07-2019 21:25:33 The Indian Hotels Company Limited GST ID: Guest Name: Rajeev Kumar | Email: arun@arvholidays.com Your reservation at Taj Mahal Tower Mumbai has been confirmed. Please click on the link below to make a quick 3 step direct payment via our secure portal. Any additional charges incurred will be settled at check out. If there is anything we can do to help you plan your visit do call us at 1800111825. Disclaimer This link is optional. Payment and booking is guaranteed on the basis of given credit card details and agency voucher. ----------------------------------------------------------------------------------------------------------------------- Taj Aurangabad: Vivanta Aurangabad Maharashtra Confirmation No : # 112132703 Taj InnerCircle Number: Guest Name : Mr. Rajeev Shiva Kumar Dear Mr. Kumar, Thank you for choosing Vivanta as your next travel destination. You have our commitment to provide a curated stay experience that eliminates distractions and the unnecessary - so you have the time and space you can call your own. The detailed information below confirms your reservation. Kind Regards, Vivanta Aurangabad Maharashtra We have provided Innova Car with driver from Mumbai airport to all the places, as offered you in package. The only missing was your Mumbai to Bangalore flight, which you asked us to give you another flight and that why we said you to book your prefered flight directly once you reach airport, because we were not aware of the time you were reaching Mumbai airport at the end. We already told you to give us the invoice of the flight tickets and will be paid by us. But till now, we did not get your bank details. Since payment was received from your account. We can not send DD to some other account. You provide us your bank details and we will process the refund. Even after several request till date no bank details received from your side.
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