Delhi Duty Free
Delhi Duty Free
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles223 reviews
Excellent
51
Very good
48
Average
34
Poor
20
Terrible
70

Mikef50
Greater Sydney, Australia14 contributions
1.0 of 5 bubbles
Mar 2020
AVOID.
Prices were double that of Australian local prices, which include duty and taxes.
You'd be mad to buy here!

After I complained about getting ripped off, it's been 3 months and lots of emails but they still don't understand. They sent me a link to a different product at Dan Murphy's and then said;

"May be there is a confusion about the prices, May be the page of website was not updated that time due to the lockdown and It showed you the old price / offers .

Delhi Duty Free value our customers and will not do the same for anyone .

There was a confusion , Hope this clarifies your doubt . As it was sorted , Hence closing . Stay safe and Stay at Home. "

Sorted???

Clown alert....AVOID
Written June 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rakesh B
New Delhi, India5 contributions
1.0 of 5 bubbles
Mar 2020 • Solo
I selected 2 bottles of Oban on sale at INR 11,220after reviewing the products and offers by the sales staff who was very helpful.
However when I went to the check out I was presented an invoice for 11,700 and after pointing out that this was higher than the display price, the staff and manager insisted on charging me the higher price. Such price gouging is unacceptable from an international retailer of repute and worse, after pointing it out, no one including the duty manager was able to fix the issue.
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vincent J
Kuala Lumpur, Malaysia16 contributions
1.0 of 5 bubbles
May 2022
It was supposed to be the simple purchase of chocolates, but when I reached the payment counter, the cashier made on offer of miniature alcohol bottles at "low prices". He said that alcoholic beverages had been banned by the Indian government on all out-bound flights but miniatures could be taken on board. This struck me as extremely suspicious.

Needless to say, drinks WERE available on my flight. The cashier was clearly trying to push up sales to earn a higher commission. Conning customers is not the way.

Noting the high number of complaints here, it is obvious that cheating or scamming is a blatant institutionalised practice at Delhi Duty Free. What is more regrettable is that it appears that the management is doing nothing about it.

Or are they party to the rip-off?

These outlets do not seem bothered about the great harm they are doing to India's image.
Written May 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Susan P
Neenah, WI9 contributions
1.0 of 5 bubbles
Feb 2024 • Solo
Salespeople swarm you and keep coming, and steer to higher priced items. The aggressive sales approach doesn’t give you time to think, and the salespeople just push and push and push; it all distracts.

I wanted souvenir tea, and the one in particular that I was looking at came in a small box and it was inexpensive, 690 rupees. My only hesitation was due to the particular flavour I was looking for was out of stock, Salesperson directed me to completely different brand or box, unmarked pricing, saying it’s a much better tea. I asked about the price and was told it was the same, I further explained how I didn’t want to spend much, and he confirmed that he understood, and walked me to the cashier. I paid partial with my remaining rupees and paid the balance with my credit card, It wasn’t until I later saw the conversion that I realized how I much was actually changed, As soon as I returned home, I contacted the Duty Free and explained the situation, and after s few days “investigating”, they concluded that I knowingly purchased the outrageously expensive tea. I ended up buying 2 little boxes, with 25 tea bags each, for over US$33 each.

I felt like I was duped. It had been a long airport day, and I was headed to my gate, and made the mistake of not paying attention. I was easy prey to the persistent salespeople.
Written March 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

AskMeAbout N
Kathmandu, Nepal1 contribution
1.0 of 5 bubbles
Jan 2024 • Family
I bought 4 bottles of Whiskey at Indira Gandhi International Duty-free, and they insisted on taking free Pringle chips. The pringles were listed INR "0" on the monitor but when I checked the receipts at home, they had charged me 200 per packet which is INR 1000 in total. I also cross-checked my bank details, and yes they did charge me for FREE PRINGLE CHIPS. I don't know how and when they did the magical calculations, probably when I was packing my articles.
My request to all the buyers is always to check their receipts and make the second calculation before making the payments.
Written January 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vivek M
Ghaziabad, India299 contributions
1.0 of 5 bubbles
Apr 2024 • Couples
Fake contraband whisky do not buy alcohol.

I got two Glenfiddich Vat02 for 11500 rupees from delhi duty free and both are fake bottles taste worse than blender pride local indian whisky. Not worth more than 500 rupees only.

I am big fan of glenfiddich vat 02 which is thick and dark, I have few bottles the one from Sydney and other airports taste awesome. But delhi duty whisky is undrinkable.

I have left delhi, emailed my complaint to delhi duty free but they don’t do anything. No Testing nothing.

Do no buy whisky from delhi dirty free they are fake and cheat.
Written May 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ShatabdiSaroya
Gurgaon5 contributions
1.0 of 5 bubbles
Nov 2022 • Family
I had purchased a benefit pore minimiser cream which the sales gal almost forced me to buy, withing 3-4 months of purchase, the cream almost dried up inspite of being steep on the pockets. Am sure, she sold me an expired product.
Horrible customer experience henceforth shall never buy anything and even someone wants to buy, check the expiry
Written October 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kuldeep K
8 contributions
1.0 of 5 bubbles
Oct 2021 • Couples
Delhi duty free at IGI Airport is a place to be avoided. The assistants and cashier find ways and means to dupe you. High prices, duplicate liquor and perfumes are is most likely. The assistants guide and insist on you purchasing liquor where the owner has maximum profit or he wants to liquidate inventory or is duplicate. When coming from abroad buy from the duty free at embarkation and avoid delhi duty free in your own interest.
Written November 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shaily J
Muzaffarnagar, India16 contributions
1.0 of 5 bubbles
Jun 2023 • Family
At Arrivals, Delhi Duty Free is the worst place to buy anything. They cannot handle the rush, moreover they talk so rudely with anyone and everyone in the queue. For that matter, they don't know how to respond to priority queue persons. Today, I just left everything on the counter and left as the cashier was way out of the line. This behavior is not accepted. So without wasting time at delhi duty-free, rather pay some extra money outside and buy with respect.
Written June 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RAJAT D
4 contributions
1.0 of 5 bubbles
Aug 2023 • Solo
They sell substandard products. I feel cheated to have been sold melted chocolates worth thousands in the name of deals. These are the first contact any international passenger has on arriving our beautiful country and for cheap profits, these people are fleecing the passengers by selling them sub standard and wasted products with the sales boys and girls literally hounding to make you buy products on sale. Pretty shameful and so embarrassing to gift the products bought at the terminaln3 arrival duty free. The airport management should revoke their license at the least... having said that.. even they get a cut out of their sales / profits, so why would they bother.. shameful business ethics. Traveled so many countries and unfortunately felt cheated on returning to my own motherland.
Written September 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Delhi Duty Free - All You Need to Know BEFORE You Go (2024)

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