Craft House
Craft House
4.5
9:30 AM - 7:00 PM
Monday
9:30 AM - 7:00 PM
Tuesday
9:30 AM - 7:00 PM
Wednesday
9:30 AM - 7:00 PM
Thursday
9:30 AM - 7:00 PM
Friday
9:30 AM - 7:00 PM
Saturday
9:30 AM - 7:00 PM
Sunday
9:30 AM - 7:00 PM
About
Craft House brand showcases the premium arts, crafts and produce of India to the world. Distinctively Indian and truly exceptional, we take pride in genuine and authentic selection of merchandise with high quality standards. We are located at the Metropolitan Hotel & Spa (Bangla Sahib Road, Delhi) and As Delhi Bazaar Craft House at International Departure, T3, IGI Airport in Delhi. The offerings at our stores are extensive and appealing to all the five senses. The fresh flavors of pure whole leaf and blended assortments, hand plucked from organic tea gardens of Darjeeling and Assam. Ayurveda collection of pure essential oils, home spa, incense. Intriguing handicrafts and souvenirs from across the country. The richness of colours, weaves and apparel is presented through hand woven and embroidered Pashmina, Silk, Cotton. Silver and Gold jewellery is available in ethnic and contemporary designs using precious and semi precious stones.
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The area
Address
Neighborhood: Minto Road
How to get there
  • Ramakrishna Ashram Marg • 6 min walk
  • Shivaji Stadium • 9 min walk
Reach out directly

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
78 reviews
Excellent
58
Very good
12
Average
3
Poor
2
Terrible
3

chattarpur
New Delhi, India2 contributions
Apr 2011
An extremely pleasant, non rushed shopping experience, with well informed staff. Craft House PASHMINA & TEA Collection is EXCELLENT! Well worth the visit. Keep it up!!
Written June 8, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your valued feedback. We look forward to welcoming you again.
Written June 28, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Deepak06111988
New Delhi, Delhi, India4 contributions
Jul 2013 • Solo
Last week, I was at IGI airport to board flight for London to attend my friends wedding. There was still some time left to catch my flight. So I thought to explore the outlets at the airport. I discovered a very attractive and big shopping store DELHI BAZAAR CRAFT HOUSE and I must say one can not take his or her eyes off this store. It's collections are incredible and carry exclusivity in each item. I shopped few things which I gifted to my newly wedded friend.
I will highly recommend tourists to visit this small India under one roof!!
Written July 14, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

windstar00
Birmingham, MI24 contributions
Apr 2011
After shopping in many different areas of the Golden Triangle we returned to the Metropolitan to spend the night. I found that the quality of the merchandise at the craft house was far superoir and the prices were great!!!!!!!!!!! Staff freindly and not over bearing.
Written April 21, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your appreciation of Craft House and we look forward to welcoming you again.
Written June 28, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Arun Pandit
1 contribution
Dec 2019
i purchased an idol at Delhi International airport approx (USD 250), i was told the idol is strong enough but upon opening the packaging at my place found out that small piece is chipped off /broken. I wrote few emails to them to check what can be done but till now have not received any response. So here is my overview -
1. Poor packaging - just some bubble wrap. no box packing for such items
2. poor customer service - no acknowledgement email or response to my emails.
3. sales staff knowledge

My advise you all can buy some basic items which if broken does not disappoint you or you can try and prey to get lucky.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GabbiPhilpot
London, UK6 contributions
Apr 2016 • Solo
I was in transit travelling alone on my way to Thailand for a two week holiday when I visited this shop. I saw a lovely scarf which I returned to look at three times whilst waiting for my flight. Each time I went I was approached by a different sales person. The price tag on the scarf was incredibly difficult to see, such small writing and smudged, so each time I asked the sales person how much it was in US$ and each time I was told it was US$167 = GBP £136. I was tired and cold so decided in the end to purchase the scarf for the second leg of my flight to keep me warm despite it being the beginning of my holiday and not having intended to part with such an amount of money at this early stage. At the checkout the sales person showed me the amount punched in on the handheld card machine. I asked if it was US$ amount as the screen was very dirty and she said yes. As it was the same as previously told I punched in my PIN number to authorise the payment and left the shop to catch my flight. Shortly after I'd arrived in Thailand and met up with friends I was joining, we headed out into Chang Mai. On my way I stopped to withdraw some money but my card was declined. I kept trying knowing I had enough money in the account so was confused when it kept saying I didn't have enough funds. We returned to the hotel and I called my bank to find out what the problem was. I was told that a payment of GBP£1,360 had been deducted from the account the day before!!!! I spent the next two weeks of my holiday on long distance calls battling with the manager of Craft House to recover my money. He said his staff had not mislead me on the price but I had a photo of the price tag which clearly showed it was very hard to read, small and impossible to see where the ',' and decimal point on the price tag where. I finally decided to post my story on Trip Advisor and advised him of this during one of our calls. He repeatedly asked me to remove my negative review but I refused unless my money was returned to me. He finally agreed to meet me whilst I was in transit on my way back from Thailand. He met me with a security guard and a computer. I thought at the time of purchasing the scarf how curious it was why the sales woman made a very clear point of showing me the handheld credit card machine and pointing at the screen. It all became clear when the manager proceeded to show me the video of me looking at the card reader during the purchase and nodding. I asked to listen to the recording of the conversation where the price was confirmed by the sales woman and he said it wasn't available. From the moment I first contacted the manager I said I didn't want the scarf and wished to return it unused. However he repeatedly informed me they didn't take returns. After numerous requests from him to remove my comments from Trip Advisor and my declining to do this, he finally agreed to give me a refund of GBP£1,000 with the return of the scarf. Exhausted and incredibly stressed from the whole incident (which also completely ruined my holiday!) I agreed. Interpret this as you will but I have absolutely no doubt in my mind the staff here have a very slick and profitable scam going on. It's completely tainted my view of ever returning to India, and for that pleasure I paid GBP£360!!!!!
Written March 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hilary S
Stirling, United Kingdom11 contributions
Mar 2018 • Solo
I recently bought 3 tops in Delhi Airport from the Craft House. I was unable to try them on until I got back to the UK and found the sleeves were very tight, so decided to order some more tops online. Very poor customer service - repeatedly got my order wrong, and gave me 3 different tracking numbers for the delivery of my order (by different couriers too!). On at last receiving my order today, I found that one of the tops (blue elephants) was so badly printed (black dye running through the fabric) that it is unwearable. I am not prepared to have to send this back to India as I've already paid $20 for delivery!. The staff and girls in the shop in Delhi Airport were very helpful so I have nothing against the actual store there.
Written March 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cchavi
New Delhi, India1 contribution
Jan 2016 • Family
Really happy to discover this wonderful store. Everything is available under just one roof. Loved the collection of Pashmina shawls. Bought a pack of tea for family. Excellent staff. Keep up the good work
Written January 24, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

manya16
1 contribution
Jun 2013
On our recent trip to India, we discovered this awesome luxury store, CRAFT HOUSE & as their tagline suggested, we discovered India at its best! Entire collection was simply fabulous! Didn't know what to pick & what to leave...!!! Splurged a lot & what's more, we even discovered they had another store at International Departure, T3 airport. Beautifully designed, we not only picked some more stuff but even got ourselves clicked in front of the autorickshaw that was so aesthetically kept at their entrance. Left India so happily!
Written June 18, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

P Aggarwal
Ghaziabad6 contributions
Dec 2012 • Family
Craft House is a shoppers delight. They have the most exquisite variety ot tea . Try it, to enjoy it.
I have used their beauty products by Neo Veda and always get back for more. Their lotions have been given as gifts by me to many friends having dry skin problem . Amazing effects yet light on skin.
Be it decoration or utility ,gifting or want to be gifted, i enjoy shopping here as each product is beautiful and unique.
The very polite yet efficient staff adds to the wonderful shopping experience.
Enjoy a tour of India and its arts and crafts all under one roof packaged with love.
Written May 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ejcray
Bethesda, MD13 contributions
Feb 2015
The items in this shop are of good quality and the prices are reasonable. It wasn't the easiest place to find (in the basement of a hotel) but the staff and quality of the goods made it worth the trip.
Written November 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Craft House - All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Craft House

Craft House is open:
  • Sun - Sat 9:30 AM - 7:00 PM


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Craft House Information

Excellent Reviews

58

Very Good Reviews

12

Craft House Photos

17