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Just one question ,no other diplomatic answer, Why visa not accepted. I own a sbi prime visa card but not get accepted at your lounge in t2 IGI Airport domestic
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Date of experience: December 2020
Helpful
Response from RupinderK107, Manager at Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Responded 4 weeks ago
Dear Mr. Harsh, Greetings from Plaza Premium Lounge!! We are concerned to learn of your less than satisfactory experience while accessing our lounge. We apologize to you for any inconvenience faced with at the time. We understand your concern that you wanted to access the lounge at under complimentary with your VISA SBI credit card, however couldn’t do so. The reason being Mr. Harsh, is that of lately there are few of the VISA and MasterCard that have been withdrawn from the lounge access program and are thus on a discounted chargeable basis. As we have only tie up with MasterCard and VISA, we would still recommend you to take it up with your bank. Also, we have learnt that some of these card are now terminal specified, which means cards that are valid at T3 may not be valid at T2 or T1. We do admit that our colleague should have informed you of the conditions of lounge access more clearly and promptly. Rest assured we shall ask our team members to continue their efforts in converse with the guests in a clear and communicative manner. We appreciate your valuable feedback and would be happy to be at your service the next time you visit any of our lounges. Regards Rupinder Kaur
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Overall a nice lounge to get some food and relax. They had a nice breakfast spread in the morning, with dedicated made to order egg station and Dosa station. For coffee lovers they have two Lavazza machines. I found the espresso to be weak and lacking crema but it was drinkable. Newspaper and magazines are available to pass time. The seats are comfortable and the toilets are clean. The only wrinkle is WiFi access if you don’t have an Indian mobile number. You have to get a single device code from front desk which is pain if you have multiple devices or have multiple people with you. …
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Date of experience: March 2020
Helpful
Response from RupinderK107, Manager at Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Responded Mar 5, 2020
Dear Guest, Thank you very much for your great review in regard to your recent stay at Plaza Premium Lounge . Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work.Your comment regarding WiFi will be shared with concern department. Once again thank you for the review and it was and always will be our pleasure to welcome you back to serve you to our best . Thanks and Regards Rupinder Kaur Lounge Manager Email: india@plaza-network.com
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Plaza Premium Lounge at Terminal 1D Delhi- Domestic Departure is at a floor above the main level. It is accessible by lift as well as stairs. For complementary entry you will have to produce applicable Credit / Debit card. Otherwise the entry is chargeable. You will get nice cushioned seats, free food, snacks (barring hard and soft drinks and a few other item), newspapers. Screen showing departure status is installed. You may get to see celebrities too. Enjoy the experience.…
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Date of experience: October 2019
Helpful
Response from RupinderK107, Manager at Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Responded Mar 1, 2020
Dear Guest, Thank you very much for your great review in regard to your recent stay at Plaza Premium Lounge . Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work. Once again thank you for the review and it was and always will be our pleasure to welcome you back to serve you to our best . Thanks and Regards Rupinder Kaur Lounge Manager Email: india@plaza-network.com
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+1
After a long journey had a refreshing visit over here. It accepts only MasterCard, priority pass and some credit cards. Food is good with both veg and non veg, with juices and tea & coffee. Efficient service and also neat and clean. Also newspaper stand is there.
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Date of experience: January 2020
2 Helpful votes
Helpful
Response from RupinderK107, Manager at Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Responded Jan 29, 2020
Dear Guest, Thank you very much for your great review in regard to your recent stay at Plaza Premium Lounge . Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work. Once again thank you for the review and it was and always will be our pleasure to welcome you back to serve you to our best . Thanks and Regards Rupinder Kaur Lounge Manager Email: india@plaza-network.com
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Premium Plaza Lounge located at Terminal 1D is an awesome place to visit for relaxing and enjoying nourishing meals and snacks. They have variety of dishes spread and good customer service.
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Date of experience: January 2020
Helpful
Response from RupinderK107, Manager at Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Responded Jan 19, 2020
Dear Guest, Thank you very much for your great review in regard to your recent stay at Plaza Premium Lounge . Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work. Once again thank you for the review and it was and always will be our pleasure to welcome you back to serve you to our best . Thanks and Regards Rupinder Kaur Lounge Manager Email: india@plaza-network.com
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