Pinnawala Elephant Orphanage

Pinnawala Elephant Orphanage

Pinnawala Elephant Orphanage
3.5
8:30 AM - 6:00 PM
Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
8:30 AM - 6:00 PM
Sunday
8:30 AM - 6:00 PM
About
Duration: More than 3 hours
Does not meet animal welfare guidelines
Tripadvisor does not provide bookings for this experience because it does not meet our animal welfare guidelines.
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  • waxel1974
    Wilrijk, Belgium44 contributions
    4.0 of 5 bubbles
    Nice elephant orphanage without the tourist backriding.
    During our trip from Negombo to Kandy, our tour guide proposed this visit. This government orphanage takes care of 20 elephants. Low entry fee, and you get to see the elephants up close. They have a great space to walk freely, and go to the river twice a day for their bath. Only for this walk, they get a chain (with cloth to protect the feet). In the water they get a real treat/scrub. The other elephants bathe freely. In the resort, the only “tourist- activity” is the possibility to feed them some fruit. If you want more tourist activities with the elephants, there is a private foundation held orphanage a bit farther. I suppose they are treated well there too, but probably with back-riding as a possibility.
    Dear visitor, A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for visiting Pinnawala Elephant Orphanage and sharing your lovely experience with us. Currently, we take care of 69 elephants in this facility, and they have access to roam and bathe freely in this facility. As you said, they go to the river twice a day for their daily water requirement; they have a scrub there. As well, Pinnawala Elephant Orphanage is the only venue of its kind around the globe where it exhibits a large number of captive Asian elephants in one place. Secondly, we do care about the elephants’ utmost comfort in this facility, and we don’t mistreat or abuse them. Most elephants in our custody are not tamed, and we have not trained them for most activities like riding, painting, elephant polo, etc. Thank you very much for admiring it. We warmly welcome you back to the future for another happy visit. Thank you. From PEO Team
    Written November 7, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled as a couple
    Written October 14, 2023
  • Jayaseeli Christiansen
    Stenloese, Denmark353 contributions
    4.0 of 5 bubbles
    It is a fantastic place to visit, but times heartbreaking!
    Every time we visit Sri Lanka and if we travelling to Central Mountain area we visit the Orphanage since I love to watch elephants behaviors! However, I am not so happy to see them chained in the sanctuary where they should be free to be around. When I asked one of the caretakers, he said they will have freedom to go around from 08:00-16:00 hrs. after then only they will be chained until next morning! I do not know the truth of it! This time what I noticed from elephants behaviors which I never seen it i.e. when they want to scratch their head, back, feet, etc., they break a piece of palm tree from their food stock and make it as a form of a brush and then scratch! It was so funny to see when doing it! Also, noticed 1 elephant in a place, chained, alone was very nervous and make his trunk & ears constantly shaking very fast that made me in tears and in shock! I again asked a security person who was next to me why it is doing so, he said that elephant was doing so ever since it moved to the sanctuary! To me I feel he was not happy or nervous from whatever the condition he was in! Not sure exactly why, but heartbreaking to see it doing so!
    A fantastic day from Pinnawla Elephant Orphanage! Dear visitor, Thank you so much for visiting Pinnawala Elephant Orphanage when you go to visit the central mountains in Sri Lanka, and we are happy to share your experience with us. Here, we hope to clear up some points you have raised with us since you do not have a good attitude toward us. Firstly, as our caretakers said, we are compelled to chain up some elephants in the facility in some unavoidable circumstances, especially the uncontrolled bulls with violent behaviors, elephants under veterinary treatment, elephants in their musth period, etc. The calm and peaceful elephants are roaming and taking their daily baths freely during the daytime. Our mahouts should always be responsible for ensuring the safety of staff, visitors, the public, properties, and elephants too. Therefore, it is important to safely restrain an elephant during husbandry. Many forms of restraint, if done properly and with appropriate tools, are not harmful to the animal; for example, halters on horses, leashes, and neck collars to lead and manage them in a safe human manner. Aggressive individuals can be dangerous to other elephants and humans and need to be controlled to a certain extent. Therefore, we are compelled to use chains to minimize the harmful effects. However, we are further glad to inform you that we have already taken many steps to minimize the usage of chains in many ways. The "free-born-free" project is one of the main projects that mainly target their freedom at the facility. We have also undertaken to set musth elephants chain-free in three large enclosures already constructed on the premises, and in the future, you can see those changes at PEO. As well, as you said, elephants have many behaviors; it is a pleasure to see them individually. Their skin is itching, and therefore they use some items to scratch the areas of the body that are hard to reach. They are intelligent creatures, and they use branches as flyswatters and even create their tools to solve problems. So we hope you will clear up some points, and we warmly welcome the PEO in the future for a happy visit. Thank you. From PEO team
    Written November 8, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Traveled with family
    Written October 24, 2023
  • prerna g
    4 contributions
    4.0 of 5 bubbles
    Good experience
    Good place to watch, feed and bathe elephants. You can buy a ticket from the counter, different packages are available. We took the zoo and bathing pass for close to Rs 4000 per head. You can head over to the feeding area behing the counter. The washing timings are in the morning and day 1 pm to 4 pm. Washing is done on the other side after crossing the road. Friendly staff on the spot. They keep asking for tips in spite of the ticket price, your choice to give a tip or not! Lots of eateries around. Can buy elephant dung designed and handicrafts paper also on the route to the bathing area.
    Dear visitor, A fantastic day from the Pinnawala Elephant Orphanage! Thank you very much for visiting Pinnawala Elephant Orphanage and sharing your experience with us. It is so good to hear that you enjoyed our feeding and jumbo bathing event. As you mentioned in your review, the jumbo bathing event functions from 10.15 a.m. to 11.45 a.m. and 2.15 to 3.30 p.m. at the Ma Oya Riverside. If visitors are passionate and love to gather this lifetime experience, they can have this opportunity for a fee of Rs. 885.00 with 18% VAT. We welcome you to the Pinnawala Elephant Orphanage for another happy visit. Thank you. From the PEO Team
    Written January 15, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Traveled with family
    Written January 1, 2024
  • Anuradha
    New Delhi, India1,258 contributions
    4.0 of 5 bubbles
    Beautiful
    A nice experience to see elephants in a cluster, taking bath. I expected it to be in a sanctuary however it was easily accessible by tuk tuk. They gave a combined ticket for spice garden, zoo and elephant orphanage. If you have limited time in Sri Lanka, Spice garden tour can be taken as it’s very close by. However most of the spice gardens are commercial, as they aim for selling their Ayurvedic products, which are exorbitantly costly. Zoo was very very small but was beautiful. Overall good experience on the way to Kandy.
    A fantastic day from the Pinnawala Elephant Orphanage! Dear visitor, We are so fascinated by your satisfying visit, and we extend our heartfelt gratitude for your excellent rating. Indeed, elephant bathing at the riverside is stunning scenery with the elephants and its lush surroundings. Elephants in our care are taken to the river twice a day for their daily water requirement, and visitors can observe their natural behaviors, such as bathing, grazing, and interacting with each other while fulfilling their daily water requirement. As well as visitors who love to visit both Pinnawala Elephant Orphanage and Pinnawala Zoo, we have arranged combo tickets so they can visit both places. Once again, thank you very much for highlighting the bathing event, and we warmly welcome you back to the PEO soon. Thank you. From, PEO Team.
    Written January 16, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Traveled with family
    Written January 9, 2024
  • Meghan Adams
    Bloomsbury, United Kingdom1 contribution
    3.0 of 5 bubbles
    Mixed Feelings, could be improved
    To share my recent visit to the Pinnawala Elephant Orphanage, the chance to get up close with elephants was undeniably fascinating, but my feelings about the experience are a bit mixed. The elephants' confined spaces and what seemed like a lack of consideration for their natural behaviors left me feeling uneasy about their well-being. As someone who values ethical animal tourism, it was disheartening. I genuinely believe there's room for improvement in making the environment more enriching for these incredible creatures while prioritizing their welfare. We, as travelers, play a crucial role in advocating for responsible tourism practices, and my hope is that Pinnawala Elephant Orphanage evolves to offer a more compassionate and educational experience for both visitors and elephants.
    Dear visitor, A fantastic day from Pinnawala Elephant Orphanage (PEO)! Thank you for visiting PEO and sharing your mixed feelings with us. Some elephants have confined spaces due to the various reasons on the premises. Especially when bulls are in their musth period and the veterinary practices are compelled to confine them to a limited species. However, the calm and peaceful elephants are roaming and having their daily baths by performing their natural behaviors freely during the daytime at the PEO. We follow international animal welfare standards and our top priority is their wellbeing. Such as the principles of population control, veterinary care, food supplementation, and habitat enhancement to keep them up as happy as possible in the facility we constantly are exposed to new technology-related animal husbandry. When considering their food supplementation as they are captive elephants, they have an eating schedule based on veterinary recommendations. We provide them with adequate food regularly and they generally have their main meal at night. River Ma Oya and internal water sources on the premises fulfill the water requirements of the elephants. At the same time, it builds up their physical fitness by walking in and out of the premises. Generally, elephants in the wild walk more than 25 Km a day and it helps maintain better health in the skeletal, digestive, foot, and joints of elephants. As well as exercises are also an essential form of enrichment for captive elephants. We do design everything for their betterment in the facility. When considering the elephant enclosures, which are designed with all facilities to meet the basic needs elephants are generally kept only at night in those enclosures. On the other hand, certain elephants in this facility are sick and need daily attention promptly. Together we cure life-threatening illnesses and provide around-the-clock care for them until they heal. As well, we have erected many educational boards to inform local and foreign visitors about Sri Lankan elephants, their welfare facilities, and the conservation part of us. The education section also makes awareness programs for the local and foreign visitors who visit PEO. Therefore, we think that now that you understand our operations, we hope to welcome you back to the Pinnawala Elephant Orphanage in the future. Thank you, From-PEO Team
    Written January 27, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Traveled with family
    Written January 18, 2024
  • Raghav S
    Kota, India19 contributions
    4.0 of 5 bubbles
    An Experience Pinnawala Elephant Orphanage
    Pinnawala Elephant Orphanage is a good experience, clean and hygienic. You get to feed the elephants, get to touch them and even bathe them and play with the majestic animal. Asian Female elephants do not have tusks and the males do have tusks but they are removed for safety reasons. All in all, you can visit it. There are time slots for the activities of the elephants please go through them and then choose the time to visit.
    Dear visitor, A fantastic day from Pinnawala Elephant Orphanage. Thank you for visiting Pinnawla Elephant Orphanage and sharing your humble experience with us. First, we are so grateful for your comment regarding our sanitary facilities on the premises, as we always try to keep visitors in a calm and attractive environment. We have also designed a fruit feeding event and a jumbo bathing event to get close to elephants and enhance the interrelationship between elephants and humans. when describing elephant's tusks, generally only 5%–8% of male Asian elephants have tusks, and females don’t have tusks. But both African female and male elephants have tusks. finally, You are right that we have a daily routine and all activities are scheduled. Thank you again, and we welcome you again to the PEO for another happy visit. From PEO Team
    Written February 24, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Traveled as a couple
    Written February 9, 2024
  • romanshorner
    Munich, Germany1,277 contributions
    4.0 of 5 bubbles
    Indifferent
    The park is run by an government related organisation. It is in a good condition. Signs and information boards explain everything. There is also a chance to feed little elephants. The idea of this institution is good, although not everything might be done in the best way. Maybe some elephants suffer from too less space, but on the other hand, some of the elephants wouldn't have a chance to survive in the wild.
    Dear visitor A fantastic day from Pinnawala Elephant Orphanage (PEO)! Thank you very much for visiting PEO and sharing your humble experience with us. As well, we are so grateful for admiring our efforts to take care of this magnificent species. As you said, we are a government institution under the Department of National Zoological Gardens in Sri Lanka. We consider the carrying capacity of the land, and the total land area of the Pinnawala Elephant Orphanage is 29 acres, and 65 elephants are currently sheltered at the facility. However, we hope to expand this land by acquiring adjoining new lands in the future, and our effort is to save this species from their future existence in a proper way. As well, it is happy to hear that you gathered the experience of the feeding event, and undeniably, it will be an unforgettable experience for you. We look forward to seeing you at the PEO again soon. Thank you. PEO Team
    Written March 9, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Traveled as a couple
    Written February 28, 2024
  • Nik_sing
    Hong Kong, China73 contributions
    5.0 of 5 bubbles
    Magical Moments at Pinnawala
    Pinnawala Elephant Orphanage offers a mesmerizing experience, especially during bathing time. It's heartwarming to witness the joy on your child's face as they interact with these majestic creatures. The opportunity to feed and bathe the elephants creates unforgettable memories. It's a must-visit destination for travelers seeking a meaningful and enriching experience with nature and wildlife
    Dear visitor, A fantastic day from the Pinnawala Elephant Orphanage! We are so fascinated by your satisfying visit, and we extend our heartfelt gratitude for your perfect rating. Indeed, elephant bathing at the riverside is stunning scenery with the elephants and its lush surroundings. Elephants in our care are taken to the river twice a day for their daily water requirement, and visitors can observe their natural behaviors, such as bathing, grazing, and interacting with each other while fulfilling their daily water requirement. As well, it is happy to hear that you gathered wonderful experiences by participating in bathing, feeding, and other events at the PEO, and we are happy to hear that you got those lifetime memories with the elephants. Once again, thank you very much for visiting and highlighting PEO, we look forward to seeing you at the PEO again soon. Thank you. PEO Team
    Written March 9, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Traveled with family
    Written March 3, 2024
  • Hemant B
    Mumbai, India170 contributions
    5.0 of 5 bubbles
    Must Visit
    We witnessed Elephant bathing in River ! MUST WITNESS Once in LifeTime ... well organised. It is gr8 to see so many Elephant Babies & Adults enjoying themselves and bringing so much Joy to us ! You can watch this from 8.30 to 12.30 in mornings & again after 3.30
    Dear visitor, A fantastic day from Pinnawala Elephant Orphanage (PEO) It is a great pleasure to hear you had a great time with the elephants on the riverside. Our main herd is on the riverside from 10 a.m. to 12 p.m. and from 2 p.m. to 4 p.m., and visitors can observe our main herd including calves enjoying, bathing, grazing, and interacting with each other while fulfilling their daily water requirements there. Once again, thank you very much for highlighting the bathing event, and we warmly welcome you back to the PEO for another happy visit. Thank you. From, PEO Team.
    Written April 3, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Traveled as a couple
    Written April 1, 2024
  • EH
    Greater Melbourne, Australia125 contributions
    4.0 of 5 bubbles
    Walk with the Elephant
    Went on a quick visit to the elephant orphanage. As well as paying for entry, we purchased the walking with an elephant, which we all loved, got to talk to the ranger, walk along side the elephant and touch here, with plenty of great photo ops. This was the highlight. We did feel the entry fee was way overpriced and if we did not purchase the tour it would have been disappointing and not value for what we paid. Given 4 stars for the walk with the elephant experience.
    Dear visitor, A fantastic day from the Pinnawala Elephant Orphanage! Thank you for taking the time to share ideas with us. When you clear your first point, Pinnawala Elephant Orphanage is a full government institute, and our finance ministry decides the entry fees for government institutions. Accordingly, foreign tickets cost $15 per person with 18% VAT (non-SARRC). We are not in a position to change this ticket price. However, we are happy to hear that you had a great experience with our "walk-with-elephant" event, and we thank you very much for your ratings for that event. We hope you understand the situation and warmly welcome you back to the Pinnawala Elephant Orphanage for a happy visit. Thank you. Best regards PEO Team.
    Written April 8, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with family
    Written April 4, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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Bhaskar_10
New Delhi, India3,131 contributions
5.0 of 5 bubbles
Feb 2020
Visited on 17th Feb 2020

Entry Fee : SLR 800/- per Adult and SLR 400/- per Child of SAARC countries
Timing : 8.30am till 5.30pm (ticket window closes)

Ideal time to visit are 10.00am or 2.00pm respectively when the Elephant herds are taken for bathing to the river in batches, and 12.00noon or 4.00pm when teh elephant herds are brought back after bathing.

We got a chance to see the Elephant herds being brought back from bathing and the walking of the herd in the sandy path is amazing.

Watch towers and pathways are created in the venue for proper movements of the tourists. Also few installations and information boards are provided to inform all about the history of the place and its evolution through years. It also talks about the mahouts or elephant keepers and tools used by them to control the pachyderms.

Duration of visit will be about 1 hour.
Laksala and souvenir shop is available at this attraction. Outside the attraction there are few small shops selling fresh cut fruits and cold drinks and snacks.

It can be hot on sunny day so please carry umbrella or caps.

Go and Enjoy!
Written March 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor, A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for visiting Pinnawala Elephant Orphanage and your descriptive feedback. We are so pleased to hear that you were satisfied with the visit and it will definitely help the visitors who always find the new destinations around the world. As you said, entry fees for the SARRC countries are available at that price in the premises and elephant bathing wonderful scenery can see as you mentioned time at the riverside. We are truly grateful for your lovely feedback and perfect rating. We welcome you once again for those memorable experiences at PEO and have a nice day! From, PEO Team.
Written May 15, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vinod M
Mumbai, India226 contributions
2.0 of 5 bubbles
Jan 2020
we were expecting to give the elephant a bath and give some food to elephants.
but we were left disappointed.
we were taken around the orphanage where the orphan elephants are kept.
then on the other side of the road,our guide took us to see elephants being given a bath and fed.

but over there,the people started asking money if we wanted to feed guava fruits to the elephants.or even to give bath,they were charging money.

we neither gave bath to the elephant,nor we fed the elephant.

we thought it was part of the ticket which we had purchased.

overall my kids were left very disappointed.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Vinod M, A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for taking time and sharing your experience with us on tripadvisior. Your feedback is extremely valuable to us as we strive to improve with each and every visit. Firstly we are sad to know that you were disappointed with your resent visit at PEO. Actually, here we have designed both fruit feeding and jumbo bathing event to the visitors who love to have those wonderful experiences. Fruit feeding event starts at 09.00 a.m. at park number 03 in the premises and it functions until the end of the amount of fruits required for elephants per day. The price of one fruit basket per elephant is Rs.250.00 and we issue a valid ticket for it. Further, it should be mentioned that our nutrition section assures the quality of their fruits and only recommended fruits are given for the elephants at the premises. Jumbo bathing event also functions at 10.15 a.m. to 11.45 & 2.15. to 3.45 in the river and tickets for that event are available at the ticket counter for Rs.750.00. These activities are based on elephant’s welfare and we always strive to keep them safe and best possible comfort in the facility. In addition, all the revenue generated are for the welfare and upliftment of the elephants and please note that entry tickets are not valid for these activities. Therefore, those who wish to participate these activities at the PEO, have to pay extra money. So, we cordially welcome you back to the PEO for have these wonderful experience and we wish you best of luck. Thank you. From, PEO Team.
Written February 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

daniela
Munich, Germany7 contributions
1.0 of 5 bubbles
Dec 2019
I was more than shocked. On the one hand we only wanted to watch the animals bathing and we were told that we need a ticket for 3000 LKR each (there is a ticket office for tourists and locals. I doubt that they are the same prices) which is not correct. You can just walk down to the river between 10am and 12pm or 2pm and 4 pm and watch the elephants bathing. You need the ticket to see the "orphanage", which was one of the saddest things I have ever seen. The animals have far too little space and no things to play with.
When we asked why two elephants were chained and kept circling their heads, we were told "their will first has to be broken".
There was also an enclosure with 3 baby elephants inside, which were made to pose for photos. There were men standing in front of it offering to take photos of us and the elephants. However, this is not a nice gesture (even if the locals are otherwise very nice and helpful), but afterwards the hand is held out again for money.

Also the small elephants which are "rescued" are not let back into freedom. Once an elephant is in Pinnawala, it never leaves again. Some of the elephants were chained to the river and many men with very sharp sticks were also on guard. Of course: safety is a must. But I didnt have a good feeling.

Better to go to the Udawalawe National Park and see elephants without chains and men with pointed lances.

Later we also talked to a very good English speaking local, who told us that only a small part of the income goes to the animals
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

IndyyyE
Reading, UK18 contributions
1.0 of 5 bubbles
Jan 2020 • Friends
Today we travelled a long way especially to visit the Pinnawala Elephant Orphanage and we were so disappointed. It was 3,000lhr to enter and we specifically went for 1pm as between 12pm-2pm that you can supposedly feed the elephants fruit and see milking time. We walked in and the place was deserted, there was no one to help direct you or advise you, only some signs. There were a few elephants you could see in a small grass area with a couple of trees which you could see from a viewing point at least 15 metres away from the elephants themselves. We moved along to another area where there were 6 males chained up to a tiny concrete area with nothing but a couple of coconuts on the floor and men clearing up the ground around them. They were clearly very distressed and not happy in their environment and it was extremely sad to see this especially as we had believed this was somewhere they look after the animals well. There was no elephants in the fruit feeding enclosure (we also saw this was an extra charge even if there was) all in all we were there for about 15 minutes before we decided we should leave. If you love animals and want to see elephants being treated well in a safe environment do not bother wasting your time.
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Indyy, A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for visiting Pinnawala Elephant Orphanage and writing your feedback on tripadvisor. It is deeply distressed to learn your visit us fell short expectation and you are true that our entrance fee is 3000.00 at PEO. Fruit feeding event at PEO starts at 9.45 a.m. and it functions till the end of the amount of fruits required for elephants per day. Actually, milk-feeding event has been temporally stopped at PEO and we are currently working towards to give that lovely experience to you again at PEO. In addition, we have erected direction boards to make you aware about the sight at PEO and please be kind enough to fallow those signs. Our main herd between 1.00 p.m to 2.00 p.m is at the free roaming area and orphan certain elephants who cannot go to the river with multiple health conditions are under the enclosures at that time. Further, as a dedicated institute for elephant conservation In Sri Lanka, we daily focus an attention to their mental and physical health conditions and it has established many enrichment activities for their mental stimulation. They are spending most of the daytime in free roaming area interacting with each other and they exhibit their social behaviors like wild elephants. Mud and sand pits are there to wallow mud and sand as they are fond of having them and they are headed to water twice a time a day to full fill the daily water requirement and have a fun in the water. We are an institute that work for their welfare and we assure you it. We welcome you back to the PEO again. Thank you. From, PEO Team
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

FL0548
1 contribution
1.0 of 5 bubbles
Feb 2023
Having visited a so called elephant "orphanage" in India and vowing never to return anywhere similar due to the clear mistreatment of the animals I was hopeful that this place might be different. Unfortunately this was not the case.

I was uncomfortable from minute I entered, I visited with Family and they paid to "walk" with the elephant. The whole experience made me feel very uneasy, the staff were constantly telling us to pose with the elephant for pictures and took a small backhanded payment for this.

Most of the workers were carrying a bull hook and were shouting and threatening the elephants. Most of the Elephants also had chains around their legs and necks.

Next was the Elephant bathing, the Elephants were lead down a small street to a river where hundreds of people are stood gawping at them. I noticed some of the elephants were chained to rocks with not enough room to fully bathe themselves. I also noticed an elephant spending the whole time laying down in the water with a worker sat on top of it. A few of the elephants I saw were rocking and swaying which is a clear signal of distress.

I left after this, it was an upsetting experience and clearly this place does not care about the welfare of the animals and it is all a money making scheme. Whilst I do not usually leave negative reviews for places I have left an honest review about my experience as had I have known the elephants would be chained, human interaction is encouraged and making the elephants perform for tourists then I would have never visited. Such a shame as they are such beautiful and intelligent animals.
Written March 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor, A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for taking the time to write us. It is distressing to learn your review as you do not have good thoughts of us. Firstly, we apologize for the unwelcoming experiences you had with us. Our "Walk with Elephants" event has been designed to give visitors a novel opportunity to spend quality time with elephants at this facility. However, we will take into consideration your ideas, and we will hopefully make the necessary changes. We kindly ask all our visitors not to pay for anything/ tips/ rewards without getting tickets for any feature on the institution's premises. OUR ADVICE IS THAT IF SOMEONE (STAFF OR OUTSIDERS) TAKES OR ASKS FOR BRIBES, MONEY, OR TIPS, YOU IMMEDIATELY CONTACT OUR MANAGEMENT STAFF OR TOURIST POLICE, PINNAWALA, AND FILE A COMPLAINT. Then, when we focus on your second point, we use chains, bullhooks, and vocal sounds to manage them in the facility, and our caretakers are capable enough to use them effectively without any physical pain. It is essential because as the Pinnawala Elephant Orphanage cannot provide facilities for the elephants to roam in an enclosed area and our elephants work through visitors and the local community to get to the river and the premises to meet water requirements, and we need to ensure the safety of visitors, caretakers, and the local community. Chains and bull hooks are mainly used to control an elephant in an emergency. As well, please note that not all the elephants in our care are in chains; certain violent bull elephants and some elephants that are undergoing veterinary treatment are kept in chains. Other calm and peaceful elephants, especially females, spend most of the daytime in the free-roaming area and at the elephant-bathing place in the river as a herd without chains. This is not a money-making scheme. We bear a huge cost to meet all the requirements of the elephants, and our optimum target is their conservation. This government institution started in 1975 to provide care and shelter to orphan elephants abandoned in the wild for many reasons. Since then, we have been conserving these Asian elephants in this facility. We are following international standards for elephant management as much as possible, especially those requirements for space requirements, enclosure design, nutrition, reproduction, enrichment, and veterinary care, to give the elephants a quality living environment in the facility. Therefore, we think that now that you understand our operations, we hope to welcome you back to the Pinnawala Elephant Orphanage in the future. Thank you, From-PEO Team
Written April 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ramanuj Naik
Bhilai, India25 contributions
4.0 of 5 bubbles
Dec 2019
A worth visiting place before you head to Kandy. You can see plenty of Elephants even feed them with banana/watermelons( to be bought separately). You can see them bathing at particular time when they reach the river, Different entrance fees for foreigner adult, foreigner child , SAARC nations adult and child are different. They have dry restrooms for foreigner ticket holders for free. Elephant rides which is organized by different agents are quite expensive 30 mins rides is 5000 rs while 45 mins ride is 8000 rupees
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Visitor, A fantastic day from Pinnawala Elephant Orphanage! We do appreciate you for taking time and sharing your experiences following your visit. We are indeed pleased to know that you delighted your visit with us. Actually, the visitors who like to feed and get close to the elephants, fruit-feeding event is available at PEO and the price of one fruit basket is Rs.250.00. Only a selected group of elephants takes part in the event and they are, recommended to receive extra nutrition under their multiple health conditions & veterinary recommendations. In addition to that event, daily elephants are headed to water twice a day time the river to fulfill their water requirement and it a ideal place to see how they are having fun in the water and interact with each other as the social animals. Indeed entrance fees are based on local, regional, foreign and your age. Dry toilet facility also free of charge for all visitors and we are always enrolled in the service to provide the maximum visitor facilities in the premises. Please note that, elephant riding does not happen at PEO and our primary concern is their utmost comfort in the facility. We are truly grateful for your descriptive review and we look forward to having you return for a more memorable stay at PEO. We wish you good luck & all the best. Thank you. From PEO Team.
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mohamed M
Kuwait19 contributions
3.0 of 5 bubbles
Oct 2022 • Family
We planned a one day stay at Pinnawala as we heard that the kids can enjoy bottle feeding the baby animals and also bathing them in the river. We visited the orphanage and were disappointed that there is no bottle feeding , just simple zoo like feeding and you had to pay to get some food to feed the elephants. It was sporadically raining during the visit and thus again we were disappointed that on rainy days the elephants do not make the trip to the river for bathing as the water level rises.
Written October 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rema n
Navi Mumbai, India79 contributions
4.0 of 5 bubbles
Dec 2019
This orphanage was the first place we visited on our Srilanka tour. It was a pleasure watching them moving around without any chains on their legs. Some of them were busy having a mud bath. We spent an hour just watching them.It is heartening to know that orphaned baby elephants are taken care of, here. Hats off to the dedicated staff and care takers.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear rema n A fantastic day from Pinnawala Elephant Orphanage! Thank you very much for visiting Pinnawala Elephant Orphanage and sharing your lovely experience with us on tripadvisior. Firstly, we are very grateful for choosing this place as the first place of your tour and we are very happy to make it an interesting experience to you. Actually, visiting elephants in free roaming area is one of the great views at PEO and they have reserved about 15 acres within the premises to roam and perform natural behaviors. So, elephants in here are spending most of the daytime at there and as you said, it is the ideal place to see how they are busy with having mud bath. In addition, you can explore at there, how they are interacting with each other, intense greeting ceremonies, performing trunk interactions, vocalizations etc. and it is very nice to see their family ties as the social animals. Finally we pay our heartiest gratitude for understanding our great role at PEO much thanks for your hats off. your encouraging words are always driving us to work more smart and hard for the continues existence of these magnificent animals. We look forward to having you return for more memorable visit at PEO. Thank you. From, PEO Team.
Written January 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joshua D
United Kingdom4 contributions
3.0 of 5 bubbles
Jan 2022
A bit of a mixed review. I do agree with lots of the reviews here, its not an elephant orphanage, its a tourist attraction. Its clear the Elephants are trained , some of them are chained to rocks in order to tame them around people, we did see some not so nice treatment of elephants, which at times was uncomfortable. On the flip side to this, as someone who has never been close to Elephants before it was amazing to see so many in the river playing. It was definitely an experience and to be honest I don't regret going but Im not 100% sure if I would go again just because of the animal treatment. Also be aware - this is 100% a money making tourist attraction. We stayed in the hotel right on the water (thats another review in itself..) but when we arrived if we wanted to go to our hotel we had to pay an entry fee to the 'park' then if you want a photo or to touch or feed the elephants, its made out this is fine but you're then demanded to pay the staff , and they want more than you give them.

A tough one to review, as a brit it did seem a little odd and hard to tell what treatment the animals get, but it was an experience we wont forget - so I think you have to make your mind up based on the reviews.
Written July 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EDara
5 contributions
1.0 of 5 bubbles
Sep 2023 • Friends
Horrific experience at Pinnawela Elephant “Orphanage”

Me and my two friends were very excited to go to Pinnawela. We had already been on a wildlife safari at Kuwawela Park, which was mesmerising, seeing these splendid animals in their prime glory in the wildlife. So now, we went to Pinnawela to see the elephants from closeby (we were very excited). Upon arrival, we paid 15USD for the entrance ticket (it was 20 USD for a combi ticket with a visit to Pinnawela zoo included, but upon asking, the ticket seller himself admitted to the animals being in small cages, so we didn’t take the combi ticket).
Our group finished the whole tour, and we made a vow not to judge, to keep an open mind.
However, as the tour progressed, I kept feeling gradually worse and worse. To keep things objective, I asked the rangers a lot of questions, trying to gather as much information as possible. Still I couldn’t bring myself to feed, bathe, let alone sit on the backs of these magestic animals, so tragically turned to a state of starvation. I could count the ribs of several of the elephants, they kept hanging their tusks and mouths over the iron gates begging for food, picking up the tiniest piece of watermelon on the ground with a lot of sand, just to have something to eat.

Two elephants were isolated in cages. Our guide told us they were kept in isolation and in chains on both their front and back feet for “a couple of weeks” to control them when they misbehaved. I asked whether this doesn’t hurt the animals mentally. He said they were given medicine when they were sick and besides, in the wild, the male elephants are also separated from the group.

At the end of the tour, we allowed ourselves to fully ventilate to each other about how we felt. Angry and sad, for these innocent magestic animals we had witnessed bathing and walking in a big park from the jeep, and were now reduced to bone-thin “vehicals” (which is literally what our guide described them as) making parkinson-like shaking movements. Back and forth, back and forth some elephants wiggled their heads and body in the most unnatural-like way.

When the rangers approached them with their stick (ankus or goad, proudly displayed in the orphanage), one could just see the fear in their movements, shaking and running away.

I have been to many places in my life, but this was honestly the worst travel experience ever for me.
Please think carefully whether you want to sponsor this kind of animal abuse.
Written September 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Pinnawala Elephant Orphanage - All You Need to Know BEFORE You Go (2024)

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