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Travel Exploration Morocco Private Tours

Ouarzazate, Morocco
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About Travel Exploration Morocco Private Tours
Uncover the cultural diversity of contemporary Morocco on a Travel Exploration Private Tour. We are female-owned and have a Multilingual staff that is passionate about the destination. Travel Exploration’s itineraries are hand-curated by Morocco travel experts and custom-designed, around you. With over 15 years of in-country experience, we are leaders in the destination. Our finger is on the pulse of new historic discoveries, museum openings, off the beaten path sights plus the latest restaurant, spa,​ and shopping trends. Our private tours offer insights and discovery of the Imperial Cities, Sahara Desert region, and Morocco's Jewish Heritage Sites. You will eat exceptional cuisine and view traditional Moroccan crafts being made by local artisans and shop in enticing marketplaces. Travel Exploration Morocco donates 5% of our proceeds to Berber Villages through our charity organization called Project Feed.
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Chi-sun C wrote a review Jul 2020
Hong Kong, null, Hong Kong1 contribution1 helpful vote
Our family visited Morocco this past December. We researched several tour companies before deciding to book with Travel Exploration. I was impressed with the high level of communication and in-country organization that the owner, Alecia Cohen has. Working with a tour company based in Morocco was advantageous. Alecia apparently, has spent years developing a solid team of drivers and guides. Our trip would not have been the same without our driver Sabir. His enthusiasm, patience and knowledge of Berber culture was immense. Alecia chose a high level of interesting riads and guests houses for us. All had 6 star architecture with a nice mix of amenities that were suitable for our family of five. We particularly liked our accommodations in the Skoura palmeraie, Marrakech and the luxury camp in the desert. We chose upgraded rooms with views when possible. The guides we toured with in Casablanca, Rabat, Meknes, Fes, and Marrakech were excellent. All were knowledgable and spoke fluent English. They were also patient with our three young adult children, answering a wide range of questions. We were pleasantly surprised to be led by both male and female guides. My wife is a professor of Feminist Studies and found it particularly fascinating to converse with the well educated, female guides who offered an insiders perspective about a Moroccan women’s role in society. We value educational experiences highly and are grateful to have experienced both a craft making workshop on leather book binding and a calligraphy workshop during our trip. Our family also participated in a five-course full day cooking class and a foodie tour where we tasted various delicacies and saw the sites of the souk come alive after dark. The desert experience was reminiscent of a movie. Men in turbans, adorned in blue robes, bread baking on open fire and African drumming, all after midnight. December is cold in the Sahara, make sure to bring warm clothing if you visit this time of year. I could not think of a better way to spend our family holiday. We are thrilled we made it to Morocco. Thank you Travel Exploration for such putting together such a truly educational and amazing family adventure!
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Date of experience: July 2020
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IrishAyes wrote a review Jul 2020
Bethesda, Maryland2 contributions
We booked an 8-day vacation thru Travel Exploration Morocco and were abruptly informed that we would NOT be allowed to reschedule our trip when Morocco shut down its borders to all air travel in March of 2020. How can Ms. Cohen honor her "guarantee you will experience the best of Morocco travel when booking a tour to Morocco with us or we will refund your 100%. " if she would not allow her tour group to rebook the trip when the borders reopen? To say we are dissatisfied is an understatement. Ms. Cohen took $7K from us and offered nothing in return.
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Date of experience: April 2020
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Response from moroccotraveler, Owner at Travel Exploration Morocco Private Tours
Responded Aug 7, 2020
Dear Joshua, We at Travel Exploration are sincerely sorry to learn that you felt disappointed in our response to your cancellation of a private one-week tour to Morocco. At the time of your cancellation, we provided a friendly reminder that the accommodations and private, luxury services of a driver, local expert guides, accommodations,​ and activities booked on your behalf were non-refundable. Given your cancellation did not fall within the terms of our agreement, we suggested you follow suit with a claim to your insurance company. Since your cancellation was less than two weeks prior to arrival, we did our best by offering an exceptional, portioned refund that we were able to retrieve from accommodations. We were unfortunately not able to meet your expectations of a full refund. Our company takes great pride in our traveler relationships and makes best efforts at all times to act with fairness for all parties involved. Upon booking a private tour with Travel Exploration, you signed a mutually understood travel agreement confirming your purchase full coverage travel insurance. Travel Exploration requires the purchase of travel insurance for your protection since our company assumes no responsibility for cancellations that occur as a result of flight issues, acts of God, or other personal reasons. Travel Exploration is a boutique company and not equipped to assume the role of large travel insurance companies which is why we insisted on the purchase of travel insurance. What makes Travel Exploration stand out among the rest is our loyalty to our travelers and the commitment of our highly educated and professional Moroccan staff. When you canceled your private tour reservation as the result of your inability to travel to Morocco, we made the best efforts to take the totality of the situation into consideration with the intent to be fair to you as a traveler. Intern, we also offered the same equitable treatment to our dedicated drivers and expert guides. We thank you most sincerely for your consideration and understanding. Respectfully with compassion, Owner & Travel Designer Alecia J. Cohen
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Howard Cohen wrote a review Jul 2020
Poughkeepsie, New York1 contribution
My wife and I along with our baby and another couple toured Morocco in February before the Coronavirus pandemic. Alecia Cohen and her team could not have been more professional and accommodating. We had a long list of places we wanted to see. Going off the beaten path to visit Berber villages was top on the list. We chose the company's Majestic Morocco two-week tour since it included both the Imperial Cities and the coast of Essaouira. Our interests in history, Jewish Héritage and learning more about Moroccan cuisine were delightfully met. We absolutely loved the food tour arranged for us in Fes and also the cooking class with a Dada Chef. Alecia went above and beyond our expectations She even arranged for childcare and had a couple of the properties we stayed at make home made baby food for our son. Nothing we asked was too much. The guides and accommodations were exceptional. Our driver Ismail was a gem who we already miss. Our friends are architects and were blown away by the Riad architecture. Having traveled the world we were dually impressed with Morocco. We would like to return in the future and definitely plan to use Travel Exploration again.
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Date of experience: February 2020
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Karen Joyce wrote a review Jun 2020
Charleston, South Carolina20 contributions3 helpful votes
We booked a vacation thru Travel Exploration Morocco and when Morocco shut down its borders to ALL international travel (in or out), Ms. Cohen she had no intention of allowing us to reschedule when this situation is resolved. How can Ms. Cohen honor her "guarantee you will experience the best of Morocco travel when booking a tour to Morocco with us or we will refund your 100%. " if she would not allow her tour group to rebook the trip when the borders reopen? Additionally, Ms. Cohen is not a member of ASTA and after asking for documentation to prove a financial loss to her, she went off the grid and offered no response.
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Date of experience: June 2020
3 Helpful votes
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Response from moroccotraveler, Owner at Travel Exploration Morocco Private Tours
Responded Jun 14, 2020
Dear Karen Joyce, We at Travel Exploration are sincerely sorry to learn that you felt disappointed in our response to your cancellation of a private Morocco family tour. As the result of the COVID-19, global pandemic, we would have offered you the opportunity to postpone your trip for a later date had your cancellation been per our agreement 59+ days prior to your arrival. Since your cancellation was less than not within the agreed timeframe prior to arrival, this offer was not able to be provided to meet your expectations of a full refund. Our company takes great pride in our traveler relationships and makes the best efforts at all times to act with fairness for all parties involved. Upon booking a private family tour with Travel Exploration, you signed a mutually understood travel agreement confirming your purchase full coverage travel insurance. Travel Exploration requires the purchase of travel insurance for your protection since our company assumes no responsibility for cancellations that occur as a result of flight issues, acts of God, or other personal reasons. To our knowledge, the majority of our guests who purchased full coverage travel insurance received reimbursement from their provider as the result of COVID-19 tour cancellations. Travel Exploration is a small company and not equipped to assume the role of large travel insurance companies which is why we insisted on the purchase of a travel insurance to cover both your flights and family’s private tour. The general agreement you signed along with our dozens of email exchanges outlined with full transparency for you that our tours non-refundable. Given the unique circumstances of COVID-19 our company exceptionally compensated you in kind by providing a significant hotel refund along with other incidentals which was close to 30% reimbursement for your trip. Our intentions were sincere yet even in these difficult times our company was not able to provide full reimbursement and this is where your travel insurance should have come into place. As a compassionately run and socially conscious company, we will also be offering all travelers who cancelled as the result of COVID-19, a generous rebooking discount when international global travel resumes. Since your requested cancellation was not within our contractual agreement of the said timeframe, prior to your arrival and our agency had already respectively paid your hotels, drivers and guides, on a non-refundable basis, further reimbursement beyond 30% could not be offered. What makes Travel Exploration stand out among the rest is our loyalty to our travelers and the commitment of our highly educated and professional Moroccan staff. When you canceled your family’s private tour reservation as the result of your inability to travel to Morocco, we made best efforts to take the totality of the situation into consideration with the intent to be fair to you as a traveler. Intern, we also offered the same equitable treatment to our dedicated drivers and expert guides. A friendly reminder that Travel Exploration invested a significant amount of time into planning your family's trip inclusive of email correspondence, phone conversations private bookings for a multilingual speaking driver, luxury transportation, guides, hotels and riads, activities, and restaurants, along with submission 20+ page detailed tour itinerary created exclusively for your visit. We are not able to take full responsibility for your cancellation yet acted with extended compassion to provide a 30% refund which was not part of our original agreement. Morocco is a developing country and given our leadership role within the tourism sector it is our duty to compensate our drivers and guides if you do not show up for your tour. We hope you can understand that not compensating our drivers and guides who have worked for us during the past decade is not an option. It could result in a catastrophic situation for our staff and their families. Our office communication has remained open during COVID-19 with all guest replies being met within a 72-hour timeframe. All emails you sent to us were answered respectively in a timely manner. During the height of business closures in Morocco our agency was offline for a short period of time and some emails were answered on a delay yet we notate that all correspondence you sent to us received a detailed response. In addition, it has been with great pleasure for us to provide updated detailed information to you on the positive aspects the Moroccan government has taken to protect its citizens by closing its borders early on along with the offering of repatriation flights to stranded travelers. For reference, Travel Exploration has been a member of ASTA since 2011 and we invite you to visit their home page and search under North Africa to learn more about our company’s role in the travel industry. We thank you most sincerely for your consideration and understanding. Respectfully with compassion, Owner & Travel Designer Alecia J. Cohen
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ninjaminidriver wrote a review Jun 2020
Berwyn, Pennsylvania79 contributions13 helpful votes
Travel Exploration refused to honor their guarantee of "the best of Morocco travel or 100% refund" when our trip was cancelled due to the Moroccan border being closed. Ms. Cohen offered to reimburse us about 30% of our pre-paid trip in spite of her $0 expenses for drivers, gas, meals, excursions, activities, or entrance fees. At least one hotel was closed during our trip, so I don't know why she could claim an expense. When we asked for documentation of the refund amount, she was unable and unwilling to provide it. She stopped communicating ("our offices are closed"), but posted on IG. She claims that she is a member of ASTA, but is not. Do your due diligence.
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Date of experience: April 2020
1 Helpful vote
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Response from moroccotraveler, Owner at Travel Exploration Morocco Private Tours
Responded Jun 17, 2020
Dear Valued Guest, We at Travel Exploration Morocco are sincerely sorry to learn that you felt disappointed in our response to your cancellation of a private, luxury Morocco family tour. As a result of the COVID-19, global pandemic, we would have with pleasure offered you the opportunity to postpone your trip had your cancellation been within our contracted agreement's timeframe. You signed an agreement that clearly states all cancellations should be made 59+ days prior to your arrival. This offer along with your request for a full refund was not able to be provided given the date of your cancellation. In good faith, however, we exceptionally proposed a "portional refund" for your trip which would be decided based upon the properties and partners who were willing to refund the non-refundable amounts our company paid on your behalf. There is no statement in our agreement which thereby offers travelers a 100% refund. We do offer a 100% guarantee of satisfaction for all guests who tour with us in Morocco. Travel Exploration Morocco takes great pride in our guest relationships and makes the best efforts at all times to act with fairness for all parties involved. Upon booking a private, luxury family tour with Travel Exploration Morocco, you signed a mutually understood travel contract confirming your purchase full coverage travel insurance. Travel Exploration requires the purchase of travel insurance for your protection since our company assumes no responsibility for cancellations that occur as a result of flight issues, acts of God, or other personal reasons. Given COVID-19 falls under an "act of God" and is out of our company's control this is where your travel insurance should have come into place. To our knowledge, the majority of our guests who purchased full coverage travel insurance received reimbursement from their provider as the result of COVID-19 tour cancellations. Travel Exploration Morocco is a small company and not equipped to assume the role of large travel insurance companies which is why we insist on the purchase of a travel insurance package and also offer a host of recommended providers, upon request, for your convenience. The guest contract agreement you signed outlined that our company's tours are non-refundable. Yet given the unique circumstances, we acted with sincerity to provide you with some compensation in kind. As a compassionately run and socially conscious company, we offered to reimburse you 30% of your trip cost on or before April 16th, 2020 as stated in your review complaint. Since your requested cancellation was not within our contracted agreement’s timeframe and our agency had already respectively paid your hotels, drivers and guides, on a non-refundable basis, further reimbursement beyond what was offered could not be provided. Our company provided as much flexibility as possible given the totality of the circumstances. We will also be offering all travelers who canceled as the result of COVID-19, a generous rebooking discount when international global travel resumes. What makes Travel Exploration stand out among the rest is our loyalty to our travelers and the commitment of our highly educated and professional Moroccan staff. When you canceled your private tour reservation as the result of your inability to travel to Morocco, we made the best efforts to take the totality of the situation into consideration with the intent to be fair to you as a traveler. Intern, we also offered the same equitable treatment to our dedicated drivers and expert guides. Our company invested a significant amount of time into planning your trip inclusive of email correspondence, phone conversations private bookings for a multilingual speaking driver, luxury transportation, guides, hotels and riads, activities, and restaurants, along with submission 25+ page detailed tour itinerary created exclusively for your visit. We are not able to take full responsibility for your cancellation yet acted with extended compassion with the attempt to provide a significant refund which was not part of our original agreement. We urge you to please be so kind as to contact us directly regarding your dispute results so we can further accommodate you as outlined above. Morocco is a developing country and given our leadership role within the tourism sector it is our duty to compensate our drivers and guides if you do not show up for your tour. We hope you can understand that not compensating our drivers and guides who have worked for us during the past decade is not an option. It could result in a catastrophic situation for our staff and their families. Our office communication remained open during COVID-19 with all guest replies being met within a 72-hour timeframe. During the peak of the pandemic and all company closures in Morocco, we informed you replies would be on a delay. All emails you sent to us were answered respectively in a timely manner and also in full detail. It has been with great pleasure for us to communicate with you updated detailed information on the positive aspects the Moroccan government has taken to protect its citizens by closing its borders early on along with the offering of repatriation flights to stranded travelers. We agree with you that all travelers who consider taking a tour with Travel Exploration Morocco should do their due diligence by purchasing full coverage travel insurance. We also hope potential travelers will read the 325+ Excellent reviews that have been published about our company on TA. Travel Exploration offers a very high level of service, transparency along with exceptional drivers and private tours with some of the countries top guides who we are so fortunate to have work for us. For reference, Travel Exploration Morocco has been a member of TA since 2011 and is a current member of ASTA. We invite you to visit their site and search to learn more about our company’s role in the travel industry. Thank you most sincerely for your consideration and understanding. Respectfully with compassion, Owner & Travel Designer Alecia J. Cohen
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