The communication before each trip was very clear. Gede also sent me some pictures when I wanted some other details. It was very helpful.
We (me and my fiancée) did 2 trips with them and it was 5* experience. Both trips were with the best driver and most funny guy Putu A. We liked him very much.
1st trip was personalized based on places we wanted to see with 2 extra stops (suggested by Putu) for coffee (at beautiful plantation) and for lunch (at very amazing restaurant with breathtaking view and bufet food).
2nd trip was sunrise treking. It was very nice experience, we went at 2:30 from Ubud to the starting point. We were up on Batur 1 hour before the sunrise so we saw all the different colors of sky before sun comes. Afterwareds we went to amazing (!!!) breakfast, which was included in the price. Then we had rafting on Telaga Waja. It was almost 3 hours of good fun, we didn't paddle much, but it was a great fun. After that, we got a bufet lunch, the food was spicy, but fine. For this trip, we could also add hot springs and/or coffee plantation, but we decided to do just that.
To sum up, I will recommend this company to all my friends comming to Bali, because this company is great from the very 1st message to the last drop off at our hotel. All of it for very reasonable prices!