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The Four Islands

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Ko Lanta, Thailand
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About The Four Islands
Period of service: Daily during high season from October-April. The Four Islands - Day Tours in Ko Lanta, Krabi Province, Thailand, We operate Kayak and snorkel trips by comfort tour boat to the 4 islands on the East coast of Ko Lanta and Trang Sea. The Four Islands: Kayak & Snorkel Tour. Discover the four Islands experience: Ko Chuek, Ko Mook - The Emerald Cave, Ko Kradan, Ko Ngai or Ko Maa. and other premier Ko Lanta snorkeling destinations. Ko Rok Island: • This tour concentrate on the two main islands famous for their natural beauty and spectacular underwater scenery. Rok Islands contains two islands separated by a narrow waterway: Koh Rok Nok and Koh Rok Nai. The islands are located close to the more famous island Koh Ha and offers splendid white sandy beaches, fascinating coral reefs and myriad species of tropical fish and colorful corals. Delicious seafood lunch, snorkel gears and hotel transfers is included.
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Helle B wrote a review Feb 2020
Copenhagen, Denmark4 contributions1 helpful vote
The Snorkeling Tour was not as advertised & unfortunately not the adventure tour we had paid & looking forward to being part of. First, of all, after 1-hour wait for our pick up at our hotel, we decided to call the company. Talking on the phone to them, it seemed like they had forgotten to pick us up Anyway, we were picked up, and we arrived at a beach. None of the staff explained what would happen next, as they could not speak English. So we waited 10 min. until the Tour guide came. We were confused as in the description: "What to expect from the tour": it's clearly stated: "There would be check-in at a private Jetty, and while receiving a briefing about the day, we would have some warm bread, coffee/tea" We didn't get anything. The Tour guide on the boat also spoke poorly English and he gave pieces of information, while the boat was sailing, which means only people close to the guide could hear him. He got annoyed when you asked him to repeat. I don't know why the tour was handled by "SINGTHONGCHAI SPEEDBOAT TRAVEL & TOURS" I had NOT booked my tour with them. And I can NOT recommend them. All together: Late pick up, no information, & we only had 3 snorkeling stops. The last one lasted less than 30 min. The trip lasted around 5 hours and NOT 8 hours. In general, the information level & service was poor & the staff was not very helpful. The trip was a disappointment as the snorkeling trip was not as advertised.
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Date of experience: January 2020
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IJ Y wrote a review Jan 2020
1 contribution1 helpful vote
There's an obvious improvement in their service after the change in management. Finally got approached and successfully arranged for the refund. Thanks for looking into this!
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1 Helpful vote
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Response from kritchanop0j, General Manager at The Four Islands
Responded Jan 4, 2020
Dear Janice YAP, Thank you for the wonderful review and for taking the time to share your feedback with The Four Islands Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Kind regards, Kritchanop J | General Manager
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Chad K wrote a review Jan 2020
New York City, New York1 contribution
Wonderful time. Great staff, very nice and helpful. Cave was amazing! Honestly didn’t know what we signed up for but happy we did. Best day on Koh Lanta
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Date of experience: January 2020
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Response from kritchanop0j, General Manager at The Four Islands
Responded Jan 2, 2020
Hi Chad, We are thrilled to have you as part of The Four Islands family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Best regards, Kritchanop
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Kaysha R wrote a review Jul 2019
2 contributions1 helpful vote
This trip DID NOT HAPPEN. I asked a couple days ahead where they would pick us up, on the beach or lobby? no one answered my email so I got a little worried. Called the number the night before only to find out that the trip was cancelled because they cannot go to the Koh Rok area this month due to government reasons. So I told the person on the phone they need to take this OFF of trip advisor because I already paid and since they didn’t give me ANY advanced notice I was unable to plan anything else! I told the person on the phone that they need to cancel the trip on trip advisor so that I get my money back and so no one else pays for a trip that doesn’t exist and won’t exist until October apparently! They DID NOT CANCEL IT! This is SHADY business!!!!! Trip advisor still has YET TO REFUND MY MONEY. If I had not called them, me and my husband probably would have just sat in the lobby for an hour waiting to by picked up!!!! They didn’t even care to notify me!! I WANT MY MONEY BACK!!!
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Date of experience: July 2019
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Response from kritchanop0j, General Manager at The Four Islands
Responded Dec 18, 2019
Dear Kaysha R, Thank you again for bringing this issue to our attention. The safety and security of our guests is always our top priority. As discussed in our previous conversations, our team has done everything possible—in cooperation with the Tourism Authority of Thailand Department—to investigate your claim. I am so sorry that we have not been able to resolve this immediately. Please feel free to reach out to me directly at thefourislands@gmail.com if you have additional information to share. Kind regards, Kritchanop J | General Manager
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Bongsoo K wrote a review May 2019
Pohang, South Korea42 contributions37 helpful votes
Koh Lanta 4 islands speedboat hopping tour was fun and the guides were helpful, funny, energetic. The emerald cave was so unique. Among the sea cave I has been, such as Capri, Cambodia, Greece, this was the best. After ~ 100m swimming through dark cave (the tour guides led the tourists), we reached the small, beautiful beach. Incredibly beautiful. Snorkeling at other islands was also good and fun. I recommend this tour for everyone , visiting Koh Lanta. One tip : there are big chances that all tour are closed or late cancelled in May since the cave is closed to tourists , or bad weather.
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Date of experience: May 2019
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Response from kritchanop0j, General Manager at The Four Islands
Responded Dec 18, 2019
Dear Bongso, Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best Regards, Kritchanop
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