Retur Expediciones

Retur Expediciones

Retur Expediciones
4.5
Multi-day ToursCultural ToursHiking & Camping ToursNature & Wildlife Tours
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 9:00 PM
About
Retur was born in 2018, but since its beginning counting on the experience of the team that is already in the tourism market in Atacama for more than years. This being a great differential, because we have brought to Retur, only the good experiences. Our proposal is to carry out tours with personalized and differentiated services, with a lot of dedication and passion for our friends / clients.
San Pedro de Atacama, Chile

Awards
Travelers' Choice
2024

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Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles86 reviews
Excellent
66
Very good
9
Average
1
Poor
1
Terrible
9

Andrea B
Sydney, Australia29 contributions
5.0 of 5 bubbles
May 2022 • Friends
I cannot recommend them enough! After speaking about Lascar expedition to several agencies, finding Retur was a relieve. From the very beginning, they made us very comfortable by being honest and transparent about how the hike would look like and how they would manage any possible issues..They assured us the guide was very well prepared and would follow all safety measures that are in place in expeditions like this. Unfortunately, I was able to experience this personally, as my saturation dramatically dropped and I panicked. Great news though is the guide was 120% what they claimed, and he was fully capable to handle the situation with mastery! As a result, I didn’t go all the way to the top (5600m asl) but I got to the crater (5500m asl) thanks to their amazing guidance, mountain experience and interpersonal skills. Other two people in my group experienced altitude sickness as well and again the guide managed it perfectly. Besides having a delicious breakfast with a view and the adventure of a lifetime (which you can probably find in most agencies), my greatest take from my tour is the absolute priority of having THE skilful guide I had with Retur, and this is why I trust and recommend them so much.
Written May 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea♥️♥️ We, at the Retur team, thank you for your words! You got it, you did the Lascar Vulcan !!! Congratulations 👏🏽 We are very happy that you were satisfied with your moment here at Atacama! We will always be here for whatever you need! ♥️
Written June 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bruna F
1 contribution
5.0 of 5 bubbles
May 2023 • Friends
We had a really good experience, all tours were puctual, the breakfast and lunchs included were high quality and the tour guides also amazing. They were always ready to answer our doubts through whatsaspp. O strongly recommend!!
Written May 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Regina I
Athens, Greece31 contributions
5.0 of 5 bubbles
May 2023 • Solo
Martha our Tour Guide together with the driver Daren were an excellent team. We visited the Geysers Tatio. I can highly recommend it. It was an excellent and unique experience. Thereafter, we had the best Breakfast in all Chile with french Baguette and a great variety in a sunny spot with view to the Mountains.
Written May 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kathy s
1 contribution
1.0 of 5 bubbles
Jul 2023 • Solo
In their store they can talk a lot, but when it comes to action they are not on time, unorganized and not clear about schedules.
1. First of all very chaotic and unorganized. They sent the details the night before the trip, definitely not enough time to get organized for the trip. Needed to ask several times for an itinerary, felt like begging. So I assume a customer usually doesn't receive it.? This is the first thing you get when you go to other agencies!
2. The pickup time changed 3 times. Even with that they weren't on time. We started one hour later.
3. I can only talk about one employee from the store, because I was only talking to him. He kept telling me how good this company is compared to others and all the advantages of that company like better accomodations, all their vehicles are newer than from other agencies. Well at the end most of it has turned out to be a LIE.
-I was told that the tour is in English, which was not the case.
-One of the accomodations is heated they said. Also not true.
-The vehicles have a special GPS trekking in case something happens. That's another lie and these cars are definitely not new or newer! This is very UNPROFESSIONAL, talking bad about others so that the own agancy looks more attractive and it's not even true in the end!
All in all I was never sure when I was told the truth or a lie.

The only good thing is the partner agency colibri, which operates in Bolivia. They did an incredible job! Thanks to them.
Written July 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good evening, we apologize for what happened, I hope our sellers have resolved it. We are saddened by the inconvenience that occurred and are taking steps to ensure this does not happen again.
Written March 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ilan A
4 contributions
5.0 of 5 bubbles
Aug 2022 • Solo
Proffesional, helpful and very reliable travel agency. Imanuel explained in details the different tours and options and suggested activities that accommodated my taste and preferences. Highly recommend visiting them for tours.
Written August 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My friend! 🙏🏽 We, at the Retur team, thank you for your words! We are very happy that you were satisfied with your moment here at Atacama! We will always be here for whatever you need! ♥️
Written September 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lcurrie3
Bristol, UK3 contributions
5.0 of 5 bubbles
May 2023
With do many operators to choose from it was quite by chance that we picked Renata at Retur Expediciones and what luck that was.... Renata was an absolute gem of a find and she carefully created a wonderful couple of days with her recommendations and catered to our every need. She even so kindly lent my friend her own coat as she was concerned we would not be warm enough up at the Geysers. Everything was fantastic... the timings, the incredible guides, their carefully put together breakfasts in jaw dropping locations .... we could quite simply not have asked for more... would highly recommend Renata and team xx sending best wishes from England from Linda and Karen xx
Written May 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

FOLASHADE AIRAM... O
1 contribution
5.0 of 5 bubbles
May 2023 • Friends
The experience was incredible. We started with the astronomical tour on the same day we arrived. We pass through the Moon Valley, Baltinache, Piedras Rojas, Geyser, Trekking Puriguana, Rainbow Valley and Rutas Salares, all tours were excellent with super knowledgeable and competent guides and the snacks that were sensational. The agency gave us all the necessary support. I recommend the experience.
Written May 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maddy G
7 contributions
4.0 of 5 bubbles
Jun 2023 • Solo
Super helpful staff in the office with great knowledge of the area. I booked on a tour very last minute and they made it really easy to join on. The tour guide David was excellent and it was lovely to see how passionate he was about his job and the detailed info he was giving us (In both Spanish and English). ++ Pisco Sour and snacks included!
Written June 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

sahoko
5 contributions
5.0 of 5 bubbles
Jun 2023 • Solo
It was my first time visiting the country and the Atacama desert. I'm from Japan and I spoke no Spanish but I received such an amazing hospitality from the staffs ! They are absolutely adorable and listen carefully of what you are interested.
I also had some headache from mountain desease on the first day, and one of the staff came with me to the pharmacy to pick the right médecine.

Thanks for all your care and assistance! I definitely recommend the agency .
Written June 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good afternoon! We are happy with your satisfaction. Thanks for the feedback.
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JessyHi
9 contributions
1.0 of 5 bubbles
Apr 2023 • Friends
The tour itself was really nice but only because of the nature. The purpose of a tour agency should be to make it a even better trip by providing information and guidance. But this was not the case at all.
1. We booked the Atacama-Uyuni Tour because Retur told us that the tour will definitely be in English (we double-checked). However, it was in Spanish and we didn't understand a single word. Luckily, we had one person in the car that understood and spoke Spanish and translated for us. However, it didn't really make a difference since the driver (yes, driver. Not tour guide because he simply wasn't) didn't tell us anything. Even when asking he responded as short as possible. Sometimes he just dropped us off without saying anything and we needed to ask where to get tickets, how much time we have and so on. He didn't even tell us on the Uyuni Island that we need to climb the mountain for the sunrise. He just said "The ticket office ist there". Luckily we just followed other people. Also, he was always late in the mornings and we needed to wait for him. This ist why we missed for example the start of the sunrise on the Island. In that day we returned twice to the accommodation (after a few-minutes-drive each) as he forgot his jacket and sth else. This was just really ridiculous.
2. Also, we weren't told by the company that for example it is needed to bring toilet paper for the trip. Indeed, there wasn't toilet paper available in many situations, also not in the first accommodation. Other people received a detailed list with the exact tour planning and stops, we did not. 3. The pick-up was supposed to be between 7 and 7:30. The evening before we were told 6:30 and the driver finally arrived at 6:20 at our accommodation. We then drove 3 minutes to the food preparation stop to wait there in the super cold bus for 50minutes until everything was prepared. That's a really bad organisation. We could have just been picked up after this.
I texted our contact person but in the end she just ignored it. The driver said the English tour guide is ill. She said: "oh really, we paid for it. I can't believe it. I need to drive to Bolivia to clarify it...". In the end, everyone just lying and pretending, more than ridiculous.
Written May 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good evening, we apologize for what happened, I hope our sellers have resolved it. We are saddened by the inconvenience that occurred and are taking steps to ensure this does not happen again.
Written March 3, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

Retur Expediciones - All You Need to Know BEFORE You Go (2025)

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