Eataly Sao Paulo
Eataly Sao Paulo
4.5
Speciality & Gift ShopsLessons & Workshops
8:00 AM - 11:00 PM
Monday
8:00 AM - 11:00 PM
Tuesday
8:00 AM - 11:00 PM
Wednesday
8:00 AM - 11:00 PM
Thursday
8:00 AM - 11:00 PM
Friday
8:00 AM - 11:00 PM
Saturday
8:00 AM - 11:00 PM
Sunday
8:00 AM - 11:00 PM
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The area

Address
Neighborhood: Pinheiros
Exploring Pinheiros, a neighborhood known for cozy restaurants and cafes, you will notice a youthful energy. Several cultural centers and institutes surround the area and even its main church, Calvário, hosts a traditional Brazilian “Festa Junina” - a celebration with traditional music, dance, and food during the months of June and July. On the weekends, residents gather at Benedito Calixto Square, a loud and crowded area where people enjoy live music drinks alongside the antiquities fair.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles9,360 reviews
Excellent
4,916
Very good
3,043
Average
957
Poor
263
Terrible
181

MannyFresco88
Sao Paulo, SP48 contributions
1.0 of 5 bubbles
Feb 2021
Terrible. This was my last try. Have been here a few times and never had a good experience (grocery store aspect is ok though). Gave it one more shot with three pizzas tonight.

I asked that they cook the dough more than usual since pizzas in SP are often undercooked. Pizzas took a half an hour and one came out 20 minutes before the other two. One was the wrong pizza. All three had completely raw dough.

Buy wine and speciality products here, but do yourself a favor and skip the restaurants.
Written February 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alex z
Sao Paulo, SP46 contributions
1.0 of 5 bubbles
Feb 2017 • Family
I was last sunday with my pregnant wife and other two persons to lunch at Brace restaurant inside Eataly.By Brazilian Federal Law establishes that pregnant woman has priority for seating.I tryed to explain that to the hostess.But Not only she did not accept the Law as she started making fun of us.Then I tried to eat something in the bar besides.Not only the service sucks but the quality of the food isnfar way from its cousin in NYC.Definetly do not waste your time and money on Eataly SP.
Written February 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

B M
Washington DC, DC20 contributions
2.0 of 5 bubbles
If you want to check out Eataly - Sao Paulo, wait several weeks and don’t expect any of the restaurants/prepared food stalls to live up to what Oscar Farinetti or Mario Batali claim it offers.

My boyfriend and I visited Eataly - Sao Paulo on Saturday, May 30. What we found: packed building, long lines, good cheese, unavailable items, unknowledgeable waiters/sales people, and below average food. It is a place that is poorly designed for the number of people they want to serve in a metropolitan area of 20-plus million people.

First, we waited in line for 40 minutes outside on the sidewalk before being allowed in the building. Once inside, we had to fight the crowd to explore the first floor. Toward the back by the meat/cheese counter, we were offered a free sample of provolone, which melted in our mouth. “Wow!” was what I said to my boyfriend. He agreed that the cheese was fantastic and told me that that was the first time he had ever heard me say, “Wow,” about food. He said that if food is decent, I usually say that it is ok, good, or very good, but never, “wow,” so that really meant something.

We then made our way to Brace Bar & Griglia, the fanciest of the restaurants, (which is on the third floor), only to find that it was closed, so we went to next nicest restaurant, Rosso Pomodoro, located on the second floor. We waited in line about 30 minutes in order to be told that the wait for a table was two hours. We gave the hostess our names and cell number (in order to buzz us when it was our turn) and then went to make use of the wait time. We picked up a few items off the shelves and then went to the cheese / meat counter, where we gave up waiting for help. There were only two guys working and a ton of people, each of whom seemed to need special counseling regarding which cheese/meat to buy. We then got in line to buy freshly made bread. As it turned out, most people in that line weren’t buying plain bread, they were buying foccacia, drinks, and other food which they intended to eat there. After waiting in line for 20 minutes and hearing me complain that there should be separate bread and prepared food lines, my boyfriend asked one of the workers if we really needed to stand in that if we just wanted to buy a loaf of fresh bread. The worker asked my boyfriend which bread we wanted. He pointed to the baguettes in the basket behind the counter. The worker laughed and said that that wasn’t real bread. It was fake, just for decoration and that they had sold out of baguettes in the morning.

At this point, we had been on Eataly’s premises over two hours and we still had around 45 minutes to go before we would be called for a table Frustrated, tired, hungry, and thirsty we went to buy at least a bottle of water, but every food/drink counter we saw was either closed or had a long line. We finally gave up and got in line at Lavazza (a coffee counter, based on the coffee shop chain). There were 12 people ahead of us. After 25 more minutes, we ordered water, an Italian hot chocolate, and a croissant to tide us over until our meal. When we received our snack, we fought for a place to sit. There were only four small tables for Lavazza. Four! And, the people sitting there weren’t even Lavazza customers. We had to join another couple at a four-person table just to have a place to sit after being on our feet and standing in line for over two hours. After eating, we had 20 minutes before being called for a table at the restaurant. We used the full 20 minutes to get from Lavazza upstairs to the restaurant, only stopping to drop a bag of snacks into our basket.

After receiving the text from the restaurant, we went and stood in line again for 10 minutes to wait to be seated. Finally seated, I ordered a glass of wine only to be told by our waiter that he knew nothing about their wine offerings. He went to find a colleague who informed me that they were all sold out of red wine except for the cabernet, which I accepted. I just needed something! We then ordered and promptly received our food - because the menu was small and all items were already cooked and just waiting to be ordered. Well, after a two-hour wait (not to mention the time we spent standing outside on the street and just making our way to the restaurant), we expected the food to be heavenly. Psyche! My lasagna was obviously the pre-packaged, frozen, ready-to-heat kind and my boyfriend who is Italian-Brazilian said that his pizza was probably the worst pizza he has had in his whole life in Sao Paulo. In less than 30 minutes from being seated, we had eaten, paid our bill, and were leaving to go pay for our grocery items. Luckily, we only waited in the check-out line for 10 minutes….

By the way, we opted not to buy any dessert items at the bakery because the sweets/desserts sold on the first floor can be found at any old bakery in Sao Paulo. We weren’t about to stand in another line for something we can buy anywhere.

Eataly, you disappointed us. We were going to buy your book, but put it back on the shelf after we saw that you don’t take your own advice.
Written May 31, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aly K
11 contributions
3.0 of 5 bubbles
Mar 2019 • Solo
I love roasted leg of lamb, which is hard to find in São Paulo. Shoulder sure. Chops, of course. But leg of lamb is always available. I have been coming here for nearly four years. The prices have gone up as portion sizes have gone down. The quality is still mostly there. Best polenta I ever ate in my life. Although they have discontinued the the sauté of assorted fresh wild mushrooms. The desserts are incredible. Same exact ones as at the Eataly in my original home town of Chicago. The ice cream concession has been farmed out to Vencchi, which isn't such a bad thing as Vencchi is excellent for gelato, but definitely not quite as authentic with varied gelato flavors as that I had in Italy in April 2019. I also went to the market to buy a lot of Italian coffee. I spent close to 600 reais here. I was pissed off at having to pay for parking. I haven't been back in nearly six months. I can definitely afford the parking charge, but believe that if one spends this kind of money, parking should be included.
Written August 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karen F
8 contributions
5.0 of 5 bubbles
Jul 2016 • Friends
We went on a saturday afternoon, even tough it was packed we managed to park and walk though the isles. We waited 2 hours to seat in one of their many restaurants but it was not a big deal because while we waited we stayed downstairs enjoying with wine and food tasting. We ended up eating at Brace bar , amazing food . Worth the wait.
Written October 25, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grazie mille!
Written October 27, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

OYamamoto
Sao Paulo, SP313 contributions
5.0 of 5 bubbles
The visit to Eataly São Paulo left me two impressions. First, the facilities are spectacular compared to the Eataly New York. The building is brand new and really, really beautiful. Second, although commodities found in the New York's Eataly be there (pastas, fruits, meats, cheeses, wines, chocolates and gelato Venchi, coffee Lavazza, Nutella bar, etc.), any comparison with the NY Eataly is impossible. There are, notwithstanding, about six restaurants specializing in meat, fish, pasta, like the New York Eataly. The Eataly - São Paulo looks much more clean and organized than the New Yorker’s but is much smaller. Anyway, it's a must-see place for all who love gastronomy, Italian or not.
Written November 17, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lizzyconga
Florianopolis, SC29 contributions
2.0 of 5 bubbles
Nov 2020 • Family
Nice place. Dessert and delicious food. Dessert is good but there are NOT tables to eat :( sit down just stand up It's not a place to go with children, delicious desserts !!
Written November 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alejandro Z
Miami, FL1,950 contributions
2.0 of 5 bubbles
Sep 2020 • Couples
This place was better in the past. Options are not the same as before. Not worth the trip or time to go
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joao carlos
Sao Paulo, SP44 contributions
4.0 of 5 bubbles
Mar 2019
This is a 2 stories building that offers some good restaurants and also lots of Italian products to be purchased. It is located inside a very sophisticated place in Sao Paulo so prices are quite high here.
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MannyFresco88
Sao Paulo, SP48 contributions
1.0 of 5 bubbles
Dec 2019 • Couples
I’ve been here a number of times. It’s usually ok.

Today was bad and just plain weird. Ate at La Pescheria (seafood section) for lunch. After 20 minutes without a server coming to the table I asked first 2 waiters and then the hostess to please have someone come take our order. Took another 15 minutes. Food took an hour more and the fish came out cold. Some things never made it to the table. All around poor.

The hostess’ response was rude and bizarre. She replied to my request by actually saying “no” and that “everything’s going to take much longer today.” Ignoring the weirdness of the reply I said it was fine, but to please send a waiter to at least get the order in. For whatever reason she then followed me back to the table to tell me as if lecturing a school kid that it was busy today, that everyone arrived at the same time, and that things would be extremely slow and that if I was in a rush I should leave. I explained that it was lunch time with a normal lunch crowd so while none of that seemed very relevant even so she might have mentioned that before seating me. Her response? “Well you didn’t ask” and suggested again that I leave if this was not to my liking.

I don’t mind the wait, I do mind absolutely inept and rude service. Is it hard to say “sorry I’ll send someone over?”

If they can’t handle a normal lunchtime hour and don’t want to hire the staff to do so, perhaps they should invest in a hostess who knows how to deflect marginally better than asking a customer to leave. She could have just said “sure” and then never sent anyone as standard here... Weird experience all around.
Written December 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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