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As a seasoned international traveller occasionally, you come across a company culture that makes you sit up and take notice. Vertical Rio is such a company! They will move mountains, make sure their communications are prompt and informative. Should an issue present itself, their well-trained staff will go into action to ensure a 5-Star customer experience. If you're in Rio, and you want to book a helicopter tour, then Vertical Rio should be your first choice!! Our tour was smooth, adventures and eye-opening!! Can't wait to go back!!…
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Date of experience: January 2020
Helpful
Response from verticalrio, Marketing at Vertical Rio
Responded Feb 6, 2020
Hey Monika! We appreciate your kind words! We are continually trying to improve our customer experience and your feedback is extremely important for us! As we always say, Experiences are priceless! And you have no idea how lucky we are to be a part of it on our passengers journey! Thank you! Enjoy your time in Rio! ;)
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We had a trip booked and paid for and due to rushed aviation guideline changes over Rio the experience we were originally promised could no longer be offered. The company offered us a full refund promptly and then went above and beyond to make sure our experience with them was as positive as could be. Though we never had the experience of the helicopter ride, their level of customer service alone speaks wonders for the company and we would recommend them for anyone heading to Rio for a positive experience.…
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Date of experience: July 2019
Helpful
Response from verticalrio, Marketing at Vertical Rio
Responded Jul 29, 2019
Thank you for your feedback Julie! Definitely the customer experience is a top priority for us and we work hard to make it the best possible, from the moment of your reservation until landing. We believe that experiences are priceless and we look forward to fly with you in the next opportunity in the Wonderful City! We are sure it will be epic! \o/ \o/
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When you are in Rio, you must do this! Dangling legs out of the heli, appreciating Cristo Redentor, and the natural creation of Rio from a birds eye view. Completely safe and highly recommended.
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Review collected in partnership with this attraction
Date of experience: May 2019
Helpful
Response from verticalrio, Marketing at Vertical Rio
Responded May 16, 2019
Thank you Chris! You made our day!! \o/ \o/ We really believe that experiences are priceless, and our main goal is to create moments that worth be lived and shared! That’s really awesome to see that we are reaching our goal and we could be a part of your journey! Cheers,
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An incredible experience!! this is the best memory of my trip to Rio. The staff of Vertical Rio are very nice and friendly!
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Review collected in partnership with this attraction
Date of experience: May 2019
2 Helpful votes
Helpful
Response from verticalrio, Marketing at Vertical Rio
Responded May 15, 2019
Thank you very much for your feedback! Our Wonderful City is stunning from above isn't it? Our team is waiting for you in the next time in Rio to get epic views! ;) Cheers,
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Rio is breathtaking. Rio seen from an open helicopter is jaw dropping perfection. The team at Vertical Rio was super friendly and professional. They offered wifi, water, coffee and a very helpful introduction and explanation to what would expect us during the flight. The pilot was super chilled and the flight was amazing. Wish it lasted longer! Finding the hambar was a bit tricky, but uber can drive you straight to the address provided. Make sure to bring all the camera equipment you‘ve got, they will attach it to your safety belt and you are free to capture those once in a lifetime memories.…
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Date of experience: April 2019
1 Helpful vote
Helpful
Response from verticalrio, Marketing at Vertical Rio
Responded May 13, 2019
Thank you! You made our day!! \o/ \o/ We really believe that experiences are priceless, and our main goal is to create moments that worth be lived and shared! That’s really awesome to see that we are reaching our goal and we could be a part of your journey! Cheers,
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