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My wife, son and his girlfriend enjoyed some time together after eating dinner at a local restaurant. We paid $25 for a reservation to play at 7:30 p.m. The website explained that a reservation moves you to the top of the list and does not guarantee that start time (like a tee time in real golf). We arrived at 7:20 and didn't get a bay until 7:40 even though there appeared to be several available and not a lot of people waiting. Had a good time and playing was fine, the reservation fee was not a benefit for us.…
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Date of experience: February 2020
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Response from TopgolfS1, Customer Care at TopGolf Allen
Responded Feb 23, 2020
Hey! Thanks for coming in and providing this feedback. We work hard to provide a consistent, excellent experience for each of our Guests, so if you have any additional feedback we would love to hear it. Feel free to reach out to our Marketing Manager, burke.vasquez@topgolf.com. We look forward to talking more!
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Went for an afternoon visit. Had found top golf on a list of things to do near dallas before and thought we would give it a try. Neither of us has been golfing before so we weren't sure exactly what to expect. The staff walked us through setting everything up and explained how the games themselves worked. We had a lot of fun even though we weren't very good and plan to bring the kids on the next trip!…
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Date of experience: January 2020
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Response from TopgolfS1, Customer Care at TopGolf Allen
Responded Jan 26, 2020
We're so glad to see that you had a fun time at Topgolf. We hope that this can be the beginning of a beautiful relationship… Come back soon!
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My brother and I checked this attraction out while I was visiting. The staff were very friendly and helpful to this out of state newby. Set me up with an account fast and easy and accounts are good nation wide. We went to our assigned station and commenced having a blast hitting balls (yes they do have lefty clubs) and enjoying beer and some aps. Super friendly and fast service. Hitting to target areas instead of just smacking the ball adds a whole new dimension to practicing or just hitting for the heck of it. A tad more expensive than a normal range but you get sooo much more...…
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Date of experience: November 2019
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Response from TopgolfS1, Consumer Care at TopGolf Allen
Responded Dec 20, 2019
We're pumped to hear that you had such a great visit, Rodney! We hope to see you again very soon!
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The staff was very informative and helpful. We didn’t feel rushed bust felt taken care of. Loved the wings for a snack and the Kentucky mules for a beverage!
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Date of experience: November 2019
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Response from TopgolfS1, Consumer Care at TopGolf Allen
Responded Dec 1, 2019
We're pumped to hear that you had such a great visit! We hope to see you again very soon!
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Been here before.. But this time we did VIP For my sons 21st birthday... Here's what I got for the extra 60 bucks... A meat and cheese tray...cookies..and bottled water.... Same cramped tables...same mediocre service... Save your money...
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Date of experience: October 2019
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Response from TopgolfS1, Consumer Care at TopGolf Allen
Responded Oct 14, 2019
Hi William. We really appreciate your thorough feedback on your visit. We are sorry that you had anything less than a 5 star experience with us. We'd love to dive into your experience and invite you back. If you'd reach out to our Marketing Manager, burke.vasquez@topgolf.com, we'd love to discuss this further!
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