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About Osaka Wonder Loop
Get around Osaka with our Hop-on Hop-off loop bus, cruise boat and the city subway & bus! See the city from the roads and rivers and enjoy the views while on the go. And if you need to take the subway, it is included as well! Every bus has a concierge to take care of passengers and answer any questions you might have.
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Osaka Wonder Loop
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94Reviews28Q&A
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Graham Hill wrote a review Jan 2020
Antipolo City, Philippines320 contributions154 helpful votes
Osaka is a one way road system and the bus route is a big loop but only one bus operating which means it will be an hour before the bus gets back round to your stop for you to get back on. All such like hop on off city buses I have experienced worldwide operate numerous buses on the route, meaning wait times are very short. We quickly realised that it was quicker to walk from point to point using the many back streets and Google maps.
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3 Helpful votes
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Response from wonderloopbus, Manager at Osaka Wonder Loop
Responded Jan 27, 2020
Hi and thank you for taking time to review our bus service. We are sorry the service did not live up to your expectations, but we do understand the angle of your review. Osaka is a big city but still fairly compact for its size and easy to navigate if you are handy with for example Google Maps. That said, most of our customers are very happy with the two buses we operate (yes, we would like to add many more buses in the future), since they still feel a bit lost in the city due to the language barrier. If you can handle a lot of walking or maybe would like to rent a bicycle, a couple of self guided days in Osaka makes for some great city exploration. For others, the bus is a great alternative, and for some, the best option. We hope you get the opportunity to visit Osaka again. It is a great city for discovering down to earth Japan in anyway you choose to go about it.
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Rob wrote a review Jan 2020
Cape Town, South Africa219 contributions39 helpful votes
I was very disappointed with the hop on hop off bus unfortunately. I definitely wouldn’t recommend this and here are the reasons for it: - We purchased tickets online, but needed to physically fetch the tickets, which essentially costs more as you’ll need to take a us or train to collect your tickets. - We chose to start at stop 1 was a little hidden without any signs around. We needed to go into the hotel from the hotel to ask for directions. - There is a tour guide was very friendly but limited to a script. We drove past a few ‘smaller’ shrines, temples, interesting buildings etc and nothing was mentioned about it. - It was freezing but they kept the top of the bus open. It was so uncomfortable that people got off and a child was crying on the buss. - I personally feel that the route is not great. We drove 80% of the time through a high street so the buildings block all views. It felt as though this is done to avoid traffic. - Most companies across the countries give you 24 hours to use your tickets, but not this company. It expires on the day that you use it. So if you start late afternoon, your tickets expire on the same day. - It felt like a taxi driving through Osaka. There is soooo much more that can be done. This needs lots of work.
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Date of experience: January 2020
1 Helpful vote
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Response from wonderloopbus, Manager at Osaka Wonder Loop
Responded Jan 11, 2020
Hi and thank you for taking time to write your review and we are sorry that the service did not live up to your expectations. The vouchers can be redeemed for tickets directly on the bus. There is no need to go anywhere else before going to the bus to get your tickets. This is clearly stated on the vouchers but we will see if this can be made even clearer than it already is. The bus tickets are valid for 24hrs (one day) or 48hrs (two days) from first use. For example, a two day ticket first used on Monday at 11am is valid until the following Wednesday at 11am. The subway tickets are different as they are valid according to calendar days. A one day subway ticket is valid from first use on the subway until the last train the same day, one calendar day. If you start using a two day subway ticket today, it will be valid until last train tomorrow, which would be two calendar days. You can use the bus tickets and subway tickets independently giving you maximum four days of travel using a two day ticket set. We would love to have all bus stops placed in very visible spots that are easy to find, but city regulations, local traffic rules and national traffic laws as well as property owners have to be considered. Bus stop number 1 is located on a hotel property at their designated bus stop and it is the only location in this area that is suitable for this purpose. Rules out of our hand and traffic laws also govern the route. You may have noticed that many streets and most main avenues in central Osaka are one way traffic. This makes for very limited options when laying out a route that covers most of the areas in the inner city. At some points we would like to take a better/more interesting/quicker route but things like buses not being allowed to turn right (just one example) at some intersections or not being allowed at all make it even harder. Going north in central Osaka you have two main reasonable choices: Sakaisuji and Yotsubashisuji. We use Sakaisuji and then cross over to Yotsubashisuji for the last part. Going south your main choices are Midosuji and Matsuyamachisuji. We start out on Midosuji and after going out to the castle area get on Matusyamachisuji and then cross back over to Midosuji through Shinsaibashi and Namba. As I am sure you can imagine, there are many, many things to consider and most of them cause ripple effects up or down the route if changed. One minor change in the route could cause a bus stop to become very difficult to reach and changing a bus stop's location is a huge deal in terms of local regulations and necessary permissions. We encourage all bus guides to talk about the surroundings as well as interesting Japanese culture and traditions as much as possible. Some are really good at doing this by heart in their own style and some rely more on what you could call a script. The bus guides are getting better and better and we will keep working on having the best possible staff on the buses. With the overwhelmingly positive feedback we get regarding the staff, we know we are on the right path, but staffing is always a work in progress as it is to any company. Regarding the bus being cold, yes, winter is cold in Osaka. Therefor we have winter coats to borrow and finger warmers on the open top. We have a closed top bus with heater as well and it is a popular choice during cold or rainy days. We are looking into closing the roof on the open top after a certain time of the day during the winter months and we will see how that works out. Usually, when we close the roof, complaints go the other way asking why we are closing the roof. A bus service like this have many components that all need to be working great together. We always appreciate feedback and when we can do better we do our best to do just that. Again, thank you for taking time to review.
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ScubaSaz wrote a review Jan 2020
8 contributions7 helpful votes
The Osaka Gourmet Walk was not very straight forward. We struggled to find the place to pick up the tickets and when we did the staff were not very informed on what the tour was. When we eventually got the tickets we were expecting a map, however you have to use a link on google maps which only worked on 1 persons phone in the group which was frustrating. We found the wonder bar and got some great recommendations from the lady who worked there. We found the ticket value to not be consistent at the different restaurants sometimes they were worth only a beer, others croquette and a beer, a small skewer or a huge plate of noodles. When we found a place to use the ticket at it was not always open or the place did not accept them. I would not recommend this tour, it was frustrating to use and there are so many food places to try it would be easier to just wander around the town. If there was better signage at the locations and a good map/brochure with opening times that would make the tour worthwhile.
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Date of experience: December 2019
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Arlene D wrote a review Oct 2019
Hermosa Beach, California78 contributions55 helpful votes
Would’ve given it 5 stars if the buses ran more often. Recommend taking the open top bus, you can see the buildings and skyline better. Ayako was a great guide, very passionate about her city - Osaka and very helpful with tips of where to get off the bus and what to see. She was informative. We enjoyed our time with her. Osaka castle and the Umeda sky building (your bus ticket gets you 10% off here) were the highlight stops for us.
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Date of experience: October 2019
2 Helpful votes
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Crisb wrote a review Sep 2019
Singapore, Singapore11 contributions
I was in Osaka for just one day with my cousin so the hop on hop off bus sounded good. Although the guide, Ayako, was very happy, informative and fun (really a bonus) the bus with 90min to 120min apart kills you. I didn't want to go to a temple and have to wait for 2hours to be able to hop on again. The only hop off was at Osaka Castle because the bus stops there anyway for 50' to clean. So it gives you a chance to visit the castle and don't wait forever for the next bus. But unless you want to sit the whole trip, this is not for you.
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Date of experience: September 2019
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