Snow Monkey Resorts
Snow Monkey Resorts
5
Cultural ToursHistorical & Heritage ToursPrivate ToursNature & Wildlife Tours
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Snow Monkey Resorts, operated by Machinovate Japan Ltd., is a Nagano-based travel and hospitality company that strives to provide the quintessential Central Japan experience to all eager travelers through quality group and private tours, convenient private charters, as well as organizing your hotel stays and ski packages. No matter your destination: from the famous Snow Monkey Park to serene Shirakawa-go, from majestic Mount Fuji to the quaint corners of Kanazawa, we are excited to be a part of your unforgettable journey in Central Japan!
Nagano, Nagano Prefecture, Japan
Meets animal welfare guidelines

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Tours and Tickets by Snow Monkey Resorts

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


5.0
5.0 of 5 bubbles779 reviews
Excellent
720
Very good
48
Average
10
Poor
0
Terrible
4

DarkSpot
Singapore, Singapore6 contributions
5.0 of 5 bubbles
Feb 2019 • Family
Our group consisted of about 15 pax. We engaged Snow Monkey Resorts to transport us from karuizawa to Hakuba, Hakuba to Snow Monkey Park and Snow Monkey Park to Haneda Airport during February 2019.

I started emailing them about 7-8 months prior to our Japan trip and exchanged quite a few emails regarding prices/pax/pick up and drop off locations and dates and timings.

It was a big leap of faith as we had to pay in full the total amount which came up to a few thousand dollars (SGD) and I had never used them before or spoken to them over the phone.

Everything turned out fine. They were punctual and the bus and mini-bus were very comfortable and the driver drove safely. Although it wasn't cheap, it saved us a lot of hassle not having to switch between numerous trains and buses especially when we were such a big group. Highly recommended !!
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to review our charter service. We value every guest who books with us, so we are thrilled to hear you were satisfied with our service. We are always striving not just to meet, but exceed expectations, therefore this feedback is greatly appreciate and fantastic motivation for our company. Have a wonderful 2020!
Written January 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Matthew M
1 contribution
5.0 of 5 bubbles
Dec 2020
We booked a day trip to the Snow Monkey Park for our family (kids age 3 and 5) our hotel in Nozawa Onsen. Our guide Peter was an excellent host. Since we did not have a car, he picked us up at our hotel in the morning and we rode ~45 minutes over to the monkey park. We spent a couple hours at the park.

Our 5 year old had no problem with the hike into the park and we carried our napping 3 year old. Both kids and grown-ups loved seeing the monkeys, it was well worth the trip.

After seeing the park, our guide took us to a great lunch at a nearby restaurant, and then dropped us at a train station for our return trip to Tokyo. I recommend the snow park as a great day trip for any families with kids, and having the full day tour with transportation made it really convenient.
Written January 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write a review Matthew and we are very happy to hear you enjoyed your trip to the monkeys. Thanks for recommending our tours!
Written January 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

hermiedermie
Sydney, Australia2 contributions
5.0 of 5 bubbles
Jan 2020
We went Snowmobiling in Shoga Kogen in the morning , then to the Snow monkeys in the afternoon. The company organised everything very well . All the paperwork and preparation for the day was outlined clearly. From the time the booking was made ( online ) it was clear that every segment of the journey had been thought of . The guide was excellent , the van was comfortable . The snowmobile experience was very good . Having already had one in Finland I can say that this was equal if not better . Of course the snow monkeys were a delight, and we had enough time to do everything at leisure. I would have no hesitation in using them again .
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for taking the time to review your tour and we are happy to hear your enjoyed the day with us! We are particularly happy to here that you enjoyed the snowmobiling and that it stacked-up well against your previous experience. Thanks for choosing us!
Written January 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Noelia B
2 contributions
5.0 of 5 bubbles
Dec 2023 • Couples
We did a complete 4/day snowboarding and onsen experience in Nozawa Onsen Grand Hotel and it was marvellous, from the instructors I had =being a complete beginner to the after snowboarding/onsen experience. The village is a dream and everyone, local or not, are just the nicest heartfelt people. The agency was the best, resolved all of our doubts in no time and litterally held our hand when needed
Written January 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Noelia, We thank you so much for booking your travel package with us and taking the time to review us! We are glad you discovered the charm of Nozawa Onsen including snowboarding and onsen too. We appreciate your business and look forward to working with you again in the future! Snow Monkey Resorts
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bansteadfamily
Surrey, UK327 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
Excellent and helpful communication with the company all the way through. Great website with all the information you would need from transport to accommodation. Easy meet up point. Sijung was an excellent guide. We visited temples, sake tasting and snow monkeys as promised. Excellent traditional japanese lunch- well catered for vegetarians. Snow monkeys were out in force and we were up close and personal. Be waned that there is a 1.6 km walk to the monkeys which is icy and snowy in winter and you do need to take crampons over your shoes or you can buy them there. Would thoroughly recommend.
Written March 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Banstead Family, Thank you very much for the excellent review! Sijung and our entire team is proud to have made this experience memorable for you. We value your feedback and look forward to seeing you again! Snow Monkey Resorts
Written March 25, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Agnes
1 contribution
5.0 of 5 bubbles
Feb 2020 • Family
Wonderful experience with Snow Monkey Resorts. They response to emails promptly and give good advice.

Peter, our guide for the day is very accommodating, patience and caring.
He looks out for us, make sure we are comfortable.

The service provided is most recommended.

Thank you Peter, Fujisawa-san and David who has also responded to my emails.
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to review us Agnes! We have passed your review on to Peter, David and Fujisawa-san. Your comments are greatly appreciated and we hope you all thoroughly enjoyed your day in Nagano. Thanks for choosing us!
Written February 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Richard L
4 contributions
5.0 of 5 bubbles
Nov 2023 • Family
Snow Monkey were extremly helpful. This is the first time skiing in Japan and didn't know the different resorts or logistics. Snow Monkey took care of everything for us and all we had to do was bring gloves.

Our hotel, Sunny Shiga, was very well located and had about 100 meters to the ski lift.
Written January 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Richard, Thank you very much for the kind feedback! I am glad your first ski experience in Japan was an excellent one. Please reach out to us again for your future ski adventures. Cheers! Snow Monkey Resorts
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brian T
10 contributions
5.0 of 5 bubbles
Jan 2024 • Family
Snow Monkey Resort’s customer service team returned our emails promptly. The hotel they recommended to us was excellent. Although it was more expensive, but that’s because we booked it too late.
Overall, our whole family had a great time at the slopes.
Written January 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Brian, Thank you so much for sharing your positive experience. We pride ourselves in timely communication, professionalism, and ensuring guests have the best vacation possible. We are glad to know your family enjoyed your time at the slopes. We look forward to serving you again! Snow Monkey Resorts
Written January 12, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

David B
Ryde, Australia17 contributions
5.0 of 5 bubbles
Jan 2024 • Family
Kevin was our guide and did an excellent job informing us without overloading us- it was just right.
The temple was really interesting and we really appreciated his respect of the sanctity and rituals.

Of course the monkeys are amazing and a great way to wrap up a really good experience.
Written January 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear David, Thanks for sharing your experience and giving us a 5-star rating. We are glad you had an excellent time with Kevin as your guide. I certainly agree, the monkeys are a delightful way to conclude the tour. See you again! Snow Monkey Resorts
Written January 31, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MeredithShah
United States179 contributions
5.0 of 5 bubbles
David was a wonderful guide. We loved spending the day with him and getting to know him. He made our whole day run seamlessly, easy and fun. He taught us so much about the area, the monkeys, sake (really nihonshu:) and Zenko-Ji. I would highly recommend this tour to anyone and everyone.

Written May 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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